Carrier Air Conditioner Customer Care, Head Office, Regional Offices, Service Centers, Warranty
(48 votes, average: 3.58 out of 5)
Loading...Carrier AC Customer Care Support and Service aids the users with information on the products features, purchases and after-sales services of Carrier AC and guides them to the authorized dealers and service centers to solve the consumer issues.
Carrier AC India Customer Care :
Toll Free Number: 1800 3011 1111/ 1800 3000 3545
Timings: Monday to Saturday 9 AM to 7 PM
Email Support: customersupport.india@carrier.utc.com
Website : www.carrierindia.com
Carrier Air Conditioner Customer Service Number – Customers can refer the Carrier Air Conditioner Customer Care Number mentioned below and get benefited from their services.
Carrier AC Helpline Number : 1800 31211111
Carrier Air Conditioner Customer Service Number : +91-124-4825500, 4825300
Fax Number : 0124 – 237 2230
Support Email ID : customersupport.india@carrier.utc.com
Carrier AC India Head Office Address :
Carrier Airconditioning & Refrigeration Limited
Delhi – Jalpur Highway,
Narsingpur, Gurgaon,
Haryana – 122 001, India
Customer Service Number : +91 124 4825 500
Fax Number : +91 124 2373 241
Email ID: customersupport.india@carrier.utc.com
Carrier AC Regional Office Addresses in India :
Carrier Airconditioning & Refrigeration Ltd – Delhi
Vipul Agora
312-316, IIIrd Floor
Near Sahara Mall
Mehrauli – Gurgaon Road
Gurgaon 122 002 (Haryana)
Contact Number : 0124 – 4707333
Fax Number : 0124 – 2565050
Carrier Airconditioning & Refrigeration Ltd – Mumbai
Vinay Bhavya Complex
159, C.S.T. Road, Kalina
Santacruz (E), Mumbai – 400 098
Contact Number : 022 – 2652 8989, 2654 1755
Fax : 022 – 2654 1757
Carrier Airconditioning & Refrigeration Ltd – Kolkata
P-339/1, CIT Road, Scheme VI-M,
Phulbagan, Kolkatta – 700 054
Contact Number : 033 – 4020 1300
Fax Number :– 033 – 2364 9766
Carrier Airconditioning & Refrigeration Ltd – Hyderabad
6-2-976, Raj Bhawan Road, V.P. Chambers
Khairatabad, Hyderabad – 500 004
Contact Number : 040 – 4011 8106, 4011 8147/ 48
Fax Number : 040 – 40118146
Carrier Airconditioning & Refrigeration Limited – Bangalore
No.589, 1st Cross Service Road,
Koramangala, 3rd Block,
Bangalore – 560 037
Contact Number : 080 – 40572000
Fax Number : 080 – 4174 4085
Carrier AC Warranty India :
Carrier AC offers 1 Year Comprehensive warranty on the product and 5 Years on the Compressor. Warranty may be Carry -In Warranty where customers have to take the product for the service and Onsite Warranty where the customer service people will come home for the service.
Extended Warranty: If the products apart from the warranty need to be covered under warranty, then Extended Warranty is taken and the cost varies depending on the product which needs service. In order to know more about the extended warranty and services offered, you can call the nearest Service Center and know the details regarding the extended warranty.
Carrier AC Service centers in India :
Carrier AC has over 175 service locations spread over India covering major cities like Chennai, Delhi, Mumbai, Kolkata, Hyderabad, and Bangalore.
Carrier AC Service Centre – Hyderabad
Name : Airco Engineers
Address : # : 309 & 310, Swamy Towers, Hyderguda.
City : Hyderabad
Area Name : Hyderguda.
Phone Number : 40-66365003
Carrier AC Service Centre – Kolkata
Name : Aircon India Incorporated
Address : Tivoli Court, 1A Ballygunje, Circular Road.
City : Kolkata
Area Name : Circular Road.
Phone Number : 33-9831098661
Carrier AC Service Centre – Mumbai
Name : Hemkamalservices
Address : 01, Grd Floor, Shanti Bhuvan-C, Chs Ltd, Dr Rp Road, Mulund (w) .
City : Mumbai
Area Name : Mulund (w) .
Phone Number : 22-25646623
Carrier AC Complaints/ Escalation:
If you have unresolved issues and need to contact the company, you can call Customer Care Number to raise a complaint and get your issues solved. Send the mail with all the details of previous complaints along with the product details and its problems to make the issue clearer to the support team. Visit the company website to know the terms and conditions Carrier AC;
Website: https://www.carrierindia.com/
For queries relating to Building Systems & Services contact : bssindia@carrier.utc.com For shareholder information contact : monica.pandey@carrier.utc.com
For more information about carrier ac price , carrier air conditioner models, carrier air conditioner price list in India , visit the website : www.carrierindia.com
About Carrier AC:
C
arrier is an American manufacturer of heating, ventilating and air conditioning (HVAC) systems, commercial refrigeration and food service equipment founded by Willis Carrier in 1915 with headquarters based in Farmington, Connecticut. Carrier is now a sub-brand of United Technologies Corporation based which acquired the former in 1979. The company earned revenue of 12.5 billion USD with 43,000 employees working in 170 countries.
Dear Sir,
We have highly disappointing experience with Carrier product. We had purchased window AC from Vijay sales with a promise that carrier is very prompt in after sales service. Our experience has been very bad. Only one free service is done in last one year. Their service provider simply avoids to carry out free service in spite of all contact details were registered with Vijay Sales.
We are loss how to handle such situation.
Very poor services we register a complaint on 16th Aug’2018 for which we didn’t received any massage or updates again we called them for same on 18th Aug they said they don’t have any complaint or request from my side, then again we register a complaint and asked for complaint number.
As per them the technician needs to visit us within 24 hours but till today morning (22nd Aug) didn’t received any updates on that.
I called them again on 21st Aug and asked for complaint status they were not aware what happened regarding my complaint, I informed that nobody visited us they said they technician will visit you by tomorrow.
Today i called them again they said please call our technician and shared that persons number to me, i was very surprised. i asked him to make a conference call to that technician he said we are not authorized for that. I asked to forward my call to our senior he said he is busy he will call you after 2 hours.
After all this nonsense my complaint is still not resolved very shocked how they are treating their customers.
Yogesh Choudhary
9953002040
My carrier ac ‘estrella’ remote is not functioning.please provide me a substitute.
Satish Yadav
9810694333
Hi,
I am also facing same complaint from Carrier service team
I bought a carrier cyclojet ac in September 2017 from Flipkart and afters confirming from carrier it was installed by Jeeves ,the installation team of Flipkart
By April 26 the carrier service team came for routine service at my home . After service when they reinstalled the ac the swing motor was not working. He told me that it will be replaced by them and registered a complaint with carrier. The complaint number is 132576783
After two days the out door unit of ac tilted of in wind and the pipes and compressor fan got damaged .when I informed the carrier service team they told me that it was due to improper installation . It it would not be covered in warranty. After long delebrations ,i informed that I am ready to pay the charges their service team came after 5 days and repaired the ac partly, they told me that there is no part available with them and for that they have to register the complaint with carrier. And they registered a complaint on 1/5/2018.
Till date I have not received any feedback and no solutions from carrier. Last one month’s has passed the parts are not received . Even though couriering a part with in any where in India requires only 2-4 days still we have not received any response from carrier
This is summer season and we are buying a ac thinking that it will be usefully in summer season. All these one month I could not use my ac even though it is in warrenty period
Get pathetic service from carrier, there is no response from carrier support team and it’s higher authorities, we are opting an well known brand like carrier that the support will be good and there will be no complaints with ac, will never opt for carrier brand and will not suggest to any one else.
Ajish Mohan
8075597395
Hi,
Just Recently I purchased one Carrier Inverter A/c Superia Pro 3 star 18k 2018 from TMC and they Delivered the Equipment the same day.
The Technicians came the next day and I was really pissed and disgustted with the Expertise of Technicians, which it seemed they were NOVICE in this field and CARRIER is putting its Reputation at STAKE by deploying such inexperience and novice Techinicaian’s Crew for Brand New AC installation.
they were not at all equiped with Proper Copper tube bending tool and they Damaged the Brand New tube by Manual bending it and luckily I had old AC at the same place with Brackets just they had to replace the old with new one and for this work they tool nearly 3 hours for installation and damaged the new Copper tube and eventually I had to use the old tube.
Moreover they had commissioned the AC with Error messages and finally fixed it somehow and left.
I am not sure how long it will run with such Inexperienced hand installations.
the customer care to send me mail so that I can send the Photograph of Expertise the techincians had!
Facing huge issues getting our AC serviced and repaired .
The service was done by a team from SS Cooling Chennai Jafferkhanpet
The owner Mr Prakash and manager Mr Vimal are the ones with whom we have been interacting. Post service we faced many issues and have now paid 11500 for a coil change and the problem remains , The responsiveness is really bad . So many years we have been happy with the product and service and this time its been a frustrating experience for almost 20 days waiting for a resolution
Following are some of our mails
Dear Mr Prakash
We have been calling you and your manager Mr Vimal alternatively starting from this morning 10 am and you both have been saying people will come in 1 hr or 1/2 an hour . After calling every hour from then no one has come as yet ! It has been a really frustrating experience to cancel all our other work and waiting at home for your technicians to reach and it is now 430pm and still no one has come
This time starting from March 3rd we have been interacting with you and so many issues have come up . We just want you to a least send people to check the problem . After having now spent 11500 the fact at the peak of summer you are making us go through this torture is just not ok
We have alway been happy with the carrier ac and its service which is why we went for a second one of the same model , but now its been a bitter experience
We are not ok with fact that we are expected to chase you like this for bad handling of a service by your team and the fact that despite having paid for the new parts your team is still not able to solve this problem for us and worst there is no basic concern or courtesy that you are making us wait and endlessly
Please ensure this issue is resolved today
Regards
Shanmugasundaram
On Sat, May 19, 2018 at 3:46 PM, Shanmugasundaram
wrote:
Dear Mr Prakash,
As discussed over phone the Carrier AC which was serviced by your team on thursday 17th May 2018 , where the indoor coil was replaced and the gas refilled and we had paid an amount of Rs 11500/- is giving a problem again and the AC is displaying the same message as “EC” which was the same issue we faced after the last service which was done on the AC a few days back .
As per our call today you have promised to set it right by monday 21st May 2018. Please do ensure that you send an experienced team this time to ensure we don’t face any further issues . As you may recall we started facing issues after your team serviced the AC around 5th May 2018
I had purchased carrier 1 Ton Split on the last week of April from Reliance digital. AMBATTUR Chennai
It was installed and I hv found that the cooling impact is poor and not cold against a Samsung or voltas which I was using earlier. The techenican from Reliance has attended and says all is fine whereas I don’t see the impact of cooling.
The reliance technician is repeatedly saying the same thing and am not convinced.
I hv raised complaint to customer care Carrier today and parallely writing this and I would want the Carrier technician to attend this and give necessary solutions.
My mobile no
8754447502
Reminder
Respected Sir/Madam,
I purchased 1 ton split carrier AC from cloudtail india private limited through Amazon on 23/03/2017 vide invoice no. HR-SDEB-1004-5034.
Two services under warranty for the said AC were due and were carried out your West Delhi service center in March 2018,whereas last service was carried out on 21/03/2018 by their representative.
It was told to the representative Mr. Santosh on 21/03/2018 by my wife that AC is not giving proper cooling but he said keep it on 18 degree temperature.
The feed-back for service was also given unsatisfactory through SMS. Since than AC was not used.
Now in May when AC was used ,it was found not cooling at all. The complaint was lodged over phone and service center representative visited to attend the complaint , it was told that there is no gas and leakage is there in inner unit coil and you need to pay around Rs.3000/- for the same,
Kindly note that if proper service could have been carried out on 21st March,there could have not been leakage within such short span of around 45 days.
I am extremely disappointed with this and seek your help to resolve the issue.
Looking forward for your kind consideration and favorable action .
Thanking you,
With Warm Regards,
Omvir Singh
558,GH-5&7, Meera Bagh,
Paschim Vihar, West Delhi.
Ph:9953870479
Dear Sir / Madam
This is Anil Kumar Bharadwaj residing in noida ( U.P) , purchased carrier ( 2 ton )AC in year 2014 . first two year it performed without any issue but since 2017 giving regular problem and not able to understand quality of product
Last year in july 2017 did complaint for low cooling and ur engg during visit found leakage and lesser gas as required in AC , so he did all repairing and filled gas on chargeable basis.
After five days same engg has to re visit due to same leakage issue and refilling of gas done . After july AC worked two month August and Sep month only.
Now This year we started using AC in the month of may ,3 days back and again non cooling issue . Today registered complaint at call center , ur engg visited and on investigation found capacitor issue and later on declared gas and leakage issue , now I am unable to understand that what type of quality has been used in piping system of AC which are not able to sustain gas and second time leakage in span of only 4 years .
Is this is a business tact by providing low inferior quality product in market and end user will get filling gas year on year by paying 2.5 to 3 k .
This is amazing that I have been also using whirlpool AC of same capacity ( 2 ton ) since 2008 and in 10 years never find trouble in terms of gas issue , capacitor etc only getting cleaning services yearly .
Also one interesting fact is that in last 4 years getting services of ur AC from only authorized service centers , and we believe only on authorized partners of company .
I do not have any complaint with service technicians visited so far but very disappointed with inferior quality of Carrier AC.
I would be very happy that if you pick this third class product and use it for quality improvement so that consumer doesn’t feel cheated.
If can’t pick then let me know so that I can throw it out and can purchase whirlpool ( best quality experienced so far ).
This is sure that I will not recommend carrier AC to my any near one and dear one .
You can check my data base and history of service records in ur CRM ( today’s complaint no- 132651127 )
Regards
Anil Kumar Bharadwaj
9717891538
I am writing to express how irresponsible Carrier Casette AC service is
We purchased 18 AC’s from Carrier which included 3 Cassette ACs, one 4 tonne and two 2 tonne. Remaining 15 are Split AC’s. We bought them from Mittapalli enterprises in Hyderabad
The 4 tonne cassette AC had motor dysfunction around November 2017 and Carrier took 2 months time and 50 phone calls to one supervisor named Satish to get it sorted.
This time on, same four tonne Casette AC stopped cooling last month and we complained to the call centre on 26-04-2018, compliant no is 637810. Since then, we called the service centre almost twice on a daily basis. We haven’t had one single technician attending our centre till date.
We also had gas filling and servicing issue with Split ACs and I am pleased to say that the split service AC is second to none, very prompt and efficient
We regret choosing Carrier Cassette AC and it’s totally unlikely that we would recommend it to friends and family. We are thoroughly disappointed with the service provided by Carrier Cassette AC Team.
Being peak summer, we are causing inconvenience to the waiting patients in the reception lounge despite paying hefty amount for the 4 tonne cassette AC’s.
Looking forward to urgent reply and prompt service provision.
I wouldn’t post on a public forum but left with no choice as we are not given any guidance regarding how to resolve the issue
Hi,
Good day to you.
We have bought carrier split air conditioner (1.5ton superia cyclojet) from Viveks Trichyon 7/10/17 and within 3 months we started having problem (heavy noise in the internal unit and EC issue and ac use to stop working) this has been a regular issue, when ever service call was booked service team used to visit, fill the gas and then used to inform us that the issue was rectified. One day the internal unit had abnormal noise and AC stopped with EC on display – during the service they recommend to use double booster stabilizer and when reason asked on the relation with double booster stabilizer and issue, we were told that the issue might be because of voltage fluctuation and when we tried to further clarify mentioning the drop in voltage will voltage will only stop the AC from functioning and noise and EC are not issue connected to voltage fluctuation – they were not able to answer. We asked to provide a double booster stabilizer to check so that we can buy a new booster, the same was provided for 3 days and the problem was not resolved. Service team then took the internal unit for observation and fitted the same after 2 days informing us the problem was fixed but the problem was not resolved.
In the recent days when ever the service call was booked the SR is getting closed without any resolution with the reason ” Repeated NO Power” as per the SMS received and confirmation from call center.
Kindly look-into the same and resolve the issue permanently by providing a new unit.
Madhusudhanan M
978 948 978 0
I have carrier window AC 1.5 ton, its a 4 year old AC, in this AC gas leakage problem started just after 1 year of the purchase and in last 3 years i have to get its gas refilled every year and ahain its gas has been leaked and i am supposed to again go for Gas refilling charge.
As per the company policies gas refilling has 3 months warrently and they simply wash their hands once 3 months are over.
I have tried to escalate this but didn’t get any help, only thing i got that go for gas refilling again.
I am simply amazed by thinking that how can a so called world class company which is dealing in service industry is just focusing on making money, no one bothered whether customer is happy or not.
This is the WORST AC i had bought so far. Customer service and so called services ENGINEERS are horrible. Would suggest not to buy Carrier.
Regards,
Ankur Mittal
8510022114
Sir
I had bought a 2 Ton Carrier window AC on August 2016 ie. 1 year 8 months back. I was under impression that it was a reputed brand.
However, on 18/4/2018 when we checked the AC for summers, we found that the cooling was not there. A complaint was lodged on 20/4/2018 regarding no cooling with your call centre. The service centre person came after 2 days . He inspected the AC and advised us of gas leak from the joints(tanka) of the cooling coil. He took the Ac and returned it after 1 day . I was charged Rs.2,650/- for servicing and filling of gas.
However, 2 days later the cooling stopped again. A complaint was lodged again. This time the service personal did not come till I complained another 2-3 times. This time again they took the Ac for gas filling. The following day they told me that the cooling coil needs to be replaced. And that I need to pay Rs. 4,200/- for it.
I told them that the life of cooling coil cannot be 1 year and 8 months and that this is a manufacturing defect. And they should not charge me for this.
Yesterday, on 1st May 2018 , I spoke to Mr Sanjay Shukla, Area Manager, Carrier. He agreed that the coil should not get bad so soon , but told me that it was out of warranty period. He said he will try to get the coil replaced by the company at no cost to me if possible. He promised to call me. But he never, did call me after that.
Later on the same day I spoke to one Mr Kulbhushan (Midea )regarding the same issue. He promised me that he will try to give some discount on the Cooling coil and that he will call me the next day on 2nd May 2018. He too never called back.
My question is that I have 5 window Ac’s in my house. Out of which Fujitsu General Ac is at my house for last 15 years. I have never had any gas leak or cooling coil problem with it. If carrier Ac is having a Cooling coil problem in less than 2 years , then that means that the product is
1- either substandard or
2- having some manufacturing defect which has gone unnoticed.
I am sure that the Carrier is a brand company of good reputation.
My request to the Carrier company is that the cooling coil be replaced at no cost to me.
Thanking you
Capt Sanjay Barnwal
Hi All,
This is to complaint on the Carrier AC PCB board faulty in the indoor Unit . Even after multiple complaints and chasing , I am not getting answered by the dealer in Chennai .
I bought the AC this year from the Viveks Adayar chennai. Last complaint The technician came & assured the same will be rectified with in 2 days. after that they had cancelled my service request. i have logged the complaint again & again . Now they are not answering my call and they have not bothered to take care of the customer need. The agency is not bothering about the customer need instead they are finding reasons to avoid the talk.
Request you intervention for resolving the issue as soon as possible.
Rgds
Rajalakshmi
9629621234
i had purchase a 1.5 ton window AC and i am residing in Khatauli dist muzaffar nagar – UP-PIN 251201. I am facing problems but i do not know where is the nearest service center so that my AC could be repair . pl help and give the address of nearest service centre name also inform to that he can come at my home for service.
cont no-9557106868
Asst General manager
Triveni sugar khatauli- m nagar-up
Hi ,
I bought carrier spilt AC on 08-jun-2017, I have been purchasing AMC for past 2 years from Platinum Sales – Services, faridabad, this year too, I had purchased but for no use.
I have logged a complaint on 09-may-2017 and technician came on 11-may-2017 and found that AC require refilling of gas but none of the engineer has come to resolve the issue after 3 days in total 5 days post I logged the complaint.
What is the use of having AMC for 2800rs and waiting for 5 days and more to get the things resolved. This issue could have been resolved for RS 300-400 if I called an outside technician and that too on the same day.
Very pathetic service
Hi All,
This is to complaint on the Carrier AC faulty unit delivered and the not been getting answered by the dealer in Chennai Tambaram Thirumurugan Enterprises.
I bought the AC on 22nd Apr 2017 from the Thirumurugan Enterprises Tambaram, chennai. The Unit was delivered on 23rd of Apr’17. the installation was attempted by the technician on 24th Apr 2017. They identified the internal unit was faulty and the unit when delivered has seal tampered and resealed with normal tape not with the usual Carrier Seal. The technician assured the same will be rectified on 25th Apr 2017 morning before 10AM. Now they are not answering my call and they have not bothered to take care of the customer need. The agency is not bothering about the customer need instead they are finding reasons to avoid the talk.
Request you intervention for resolving the issue as soon as possible.
Regards
Ponseeralan.M
9884074951
Dear concerned,
We have purchased Carrier Window AC and our customer ID is 91113490. We have booked for servicing of the same two days before. However, no technician has called back regarding the same. We haved followed up this with your customer care for last 3 days.
As such, we hereby request you to look into the matter and kindly arrange for the service technician at the earliest.
Rgds
Prasad Naik
9819872520
Agreed. I am also facing the same problem. In my AC, there was the problem with the gas leackage. I had complaint at customer service center and they sent the so called ENGINEER and they visited and took the money as visiting charge and said that they will get back and refile the gas. but they did not turn up. I had called them at least 25-30 times but they did not come for services.After waiting 10 days finally I had called at local AC repaire center and they done the job within 5 hrs. CUSTOMER SERVICE SUPPORT IS HORRIBLE. INFACT I AM ALSO PLANNING TO BUY ANOTHER AC but will NEVER BUY it from CARRIER.ItS really “WORST SERVICES”I ever got.
I had bought carrier 1.5 tonne window AC on 18-May-2013, from the same day the ac is not working properly, it has horrible sound problem in its Fan and compressor. i called up to customer care many times for the same,but i dont get any solution and no response from the carrier customer service till 23-May-2013.
I have an Carrier Split AC in dismantled condition, I want to clean
and install it and I want it to be done by carrier persennel.
Whome should I contact.
Please reply.
Hi,
I am also facing same problem with new AC.
I bought one AC six months bac from Kolkata great eastern, it’s till under warenty. But AC is down since last one month, one person came and he told need to insert gas and he will come next day. Sine last one month I called up cutomer care 10 times, every times given details but no result. I can not expect such a worthless service from such reputed organization. I am outside india and my family is suffering for that. Can I get correct service from you or not let me know. Else I would look for other option if you want me to do that. This is enough now.
Thanks,
Shibobrota Acharya
9830539106
Dear Customer Support
I had bought Durakool Window A/c, 1.5T, on 19th March 2010 from Delhi dealer. On the basis of past experience with Carrier I had selected this brand/model over other brands inspite of disagreements at home.
I had logged a complaint on 2nd October as the a/c had not been cooling for the past 15 days. The technician on his visit found that the gas had leaked. It has not been even 6 months and I am landing into this problem. Though the a/c is still in warranty but that is not my concern. I am more concerned with what quality checks you’re a/c s are shipped and what more problems I can expect from this piece at home.
As far as my knowledge goes and past experience with A/Cs, the problem of gas in a new A/C happens only after 3 years. This incident has lifted my trust on Carrier even after paying such one of the highest amount in the market. I had preferred this brand over others because I did not want to face this problem. I want someone at your end to look into this problem.
Also how can you ensure that I will not have to refill gas every start and end of season. What is the warranty that the gas being filled right now will not again leak, say by start of next season?
I need an explanation of this. Kindly respond.
I have 1 tonn. carrier window a/c approx 5 yrs. back. now i m facing the problem of fan is jammed (not free) , I have to rotate it manually so many times to start the a/c. But till nobody is ready to attend the problem.
This is the WORST AC i had bought so far. Customer service and so called services ENGINEERS are horrible. Would suggest not to buy Carrier.