Godrej Air Conditioners Customer Care, Service Centers, Warranty

Dear Sir / Madam

A split A.C. of Godrej company was purchased in April, 2009. In the first year, the dues services was provided by the company. Thereafter, the service contract was made with ” GODREJ SMART CARE ” for the period of 4 Years w.e.f 15/04/2010. However, the Mandatory service has not yet given by the company even registering complaint No.611328 on 03/04/2011. The service should be provide immidiately without expecting reminder from us. I also hope that the regular services will be provided by the concerned authorities in future also.

J. S. Kokade
D-7/104
Bhima Lokgram Co.op.Hsg Soc.
Kalyan -East dist Thane

requesting for newly released product of godrej compay

I am highly highly dissatisfied with Godrej AC. I have purchased for 1.5 tones for a small room, still never get proper cooling in last 7 months. Even after 10 repairs from company, ever time they say there senior will come, and nothing happened. My AC is still as it was “useless” no cooling.
A bad machine, backed with poor service and worst customer care response.

Simant Mukund – Ahmedabad.

I have purchase split A.C. of Godrej company from vijay sale, Kalyan in 2009. it was working for some time. however the timer / electronic moniter is not working properly. Therefore, the complaint was made in the month of may,2010. Accordingly service engneer has visited the spot and promise to replace the same with in a month. In this context , I repeatedly complaint with Godrej customer Service center of Mumbai.They said that the timer / electronic moniter is not yet available. How it is possible ? Godrej company is situated in Mumbai it self and production is continued. I hope necessary action will be taken up early as possible by the concerned authorities.

Jagannath S. Kokade
D-7/104
Bhima Lokgram co.op.hsg soc.
Kalyan -East dist Thane

Dear Sir,

I request that this be shown to Mr Godrej …. would like his reaction !!!

I regret to say my recent experiecnce with Godrej……. is absolutely reached its nadir point.

The implements are not as excellent both in service and sturdy machines as they were in 1980s.

I bought two split ac s and they are not as excellent as the other company ac I have also bought a year later.

With the Godrej acs…….. I have spent plenty of money………all for services rendered to have the ac working.

I had to repair the wall and on 22nd December 2009 , called your representative, Mr. Asif, to remove the split ac off the wall. In January, I called Mr. Asif to fix the ac back. Complaint No.291661. He had to refill gas for which I paid and the ac was fixed. Being winter months I did not use the ac so did not know that the ac was not working. In March, April, and May I called and got no response. In June, I made sure I had the Complaint No.236318. The Godrej Aditya services attended on 27th June, 2010, took a further amount Rs.2100/=to refill gas (which was already paid for earlier) and a visiting charge of Rs.450/=. Even after this the ac did not work……… again I called the service number. Finally on 12th July, , and a complaint No.259211, and a bevy of calls thereafter on every alternate day…….a month later…….I get an sms stating that job No.259211 has been completed. I then called on 27th July, 2010, spoke with Pradeep and then Deepak… who promised to get the work done……..another refill of gas but this time they did NOT ask for any payment. The complaint No. had been changed to 261799. No immediate action when I complained using the old job number.

I now spoke to Pankaj on the 16th August, and was given another number 264815.

Today some representatives arrived asking for visiting charges of Rs.50/= plus after refixing and refilling gas a further charge to be paid to me. I think Godrej feels that it could con its consumers ….but I am not going to let this company take me for a ride. These representative just walked and diagnosed the problem that I had complained about and expected me to pay them for walking through my house.!!!!!!

If their service is at fault and the job not done, Im sure some action must be taken to ensure the satisfaction of the consumer after paying in full for the services rendered.

I always thought Godrej was an honest organisation. Always boasted of Godrej appliances and the service thereafter. But now …… NEVER.

Mr. Godrej, you must retain your old values ……..

Alas, can something be done…….. so that I do NOT pay so much……..I have shifted my alliances to other companies with regard to refridgerators……….the Pentacool was a bad experience.

Now it is the ACs……… what next ?????????

Do something to gain the confidence of the consumer.

Please get your staff to work honestly….. and get my problem sorted out.

Thanking you

Your unsatisfied customer

Mrs. Patricia Pamela Bhole

+9818282319

E-46, Second Floor
Greater Kailash Enclave Part 1
NEW DELHI – 110048.

Dear Sir,

I am the (proud!!!) owner of godrej 1.2 ton Window AC and 30 L microwave, which was bought from Vijay Sales at Goregaon. It was promised that there would be three free services for the AC for which the person would be arriving after giving a call.

The whole year has passed by and I did’nt find ANY SERVICE given to my AC.…

Whenever enquired, the call center informed that they would give a call and come in the next week. It went on….

In the second week of 17 Jul 10, I called up call center again to give a complaint for Godrej Microwave and also for AC together, for which a complaint number was provided and said, within two days the complaint would be addressed for both of them. It was made clear to the call center assistant that the AC is out of warranty and as the free services were not provided for the AC, it requires to be done free of cost. He spoke to a senior person there and agreed.

In the last week although Godrej resolved by Microwave problem by charging aroung Rs 1800(~1500 trnfr + 350 service chrgs) for the microwave of 7000 odd microwave! (which is less than 2 years old) on Saturday. However my AC problem was still not resolved.

I called up the call center, asking for the reason. To my surprise, it was understood from the new call center person Mr Abdul that, in the last call(682451), they have not mentioned anything about my AC call at all.

Again I asked him to lodge a new call(640187) only for AC. Again it was made clear during the call itself about the difficulties of me not getting the free service. He agreed to send me a person today without fail and provide the free service.

To my surprise, although I got a call from the service center this time, but I have been asked to pay for the service which they are likely to provide.

I am really surprised to see how would Godrej survive if their Service TO THE CUSTOMERS is going to be such PATHETIC state and IRRITATING to the customer.

I hope Godrej as a company would not want customer’s to move away, due ther poor service. Hoping a resoultion fast for the problem mentioned above

regards
Sanjay

wow!!! glad to see I am not the only one to kick the products of godrej. This may be a largest company in home products (claimed by godrej itself). I purchased a Godrej window AC from some Deepak Agencies in Ajmer. He took al the payment assuring free installation. He promised to install before 10 am next day. I called him at 12 pm and he said we forgot to install your product and we will send some one to install it. Nobdy came till 3 when called them again asked them to take their product back they said we didn’t sell any product to you and you make your own arrangements to get it installed. After so many requests they send someone who didn’t belong to their company. He also said that if godrej can’t provide the service why they sell product. Now the picture of godrej was clear to me. Now after 2 months someone came to me asking if you have any godrej product. I m cursing the day I purchased godrej ac. I lodged a complaint that I am facing noice problem and also water logging is there in the ac. Today two guys came to me an when I told them about the problem they started laughing. Now thay are saying that the ac is not properly installed. YOU HAVE TO PAY AGAIN TO GET IT PROPERLY INSTALLED. What a ****ing company I m dealing with. If these guys fail to install it properly then pay again to get it reinstalled. Nice way of fooling customers. KEEP UP THE GOOD WORK. Godrej shall outsource their service inquiries to LG or SAMSUNG

Iam fedup with the service of Godrej AC in spite of repeated reminder/ phone they are not responding. The compressor of AC not working they are not replacing the same inspite of same is within guarantee.
THE CUSTOMERCARE is very poor. they should close this deptt.

n k ahuja
9582811911

Dear Godrej Team,
Very poor service & ask my why?

any person from Customer care -Godrej call me for fedback of your poor product & ask why?

Complant is still Open from my side & the customer care messaged me that your complant is closed.
failed to serve your customers???

Mr.Raj H M
Mobile:-09986236093
Bangalore

Dear,
sir/mam,

I hav a gogrej window AC which is not colling at all. And i made a request for survice since last one month back and till now regullar but no one is comming for the survice. they ar telling me daily they will send some one but they have not yet send any persone till date. kindley look into it. as soon as possible. other wise if survice is soo poor then why any one will buy godrej?
My complain no- 247294 dated 18/5/2010
second com no- 255414 dated 22/6/2010

Dr. Sachita yadav
9811658051
A-9, Raghuveer enclave ,
Najafgarh, Delhi- 43

This mail is written in intention to escalate the poor service from the Godrej team for the customers.As you aware “Customers are the Main Assets of the Organization” . but i feel Godrej has failed to capitalize on it.

Actually i purchased an Air conditioner in last year. I.e on (13th May 2009).It was informed to me and my teams that Godrej will provide three free services during 1 year. But unfortunately no body from Godrej service team has contacted for service. Even i called the customer support several times ans ask for the service. Each time i am getting the response that a service person will be sent on next 2 days . But still now , nobody was arrived in my home to do the service.

Especially for the Last 2 months, i have called more than 25 times to the customer care centre and even beg them for service. But service reflects same. Each time every person is giving commitments and no response was still now happened.

Last week i really got shocked from the information given by the Customer care executive. He informed that it was recorded in the system that “Service person has contacted me and i told that i dont want service “. I feel even mad also wont deny for the free service

The latest Customer Care Complaint number and Date is also registered as follows Compliant No : 415505 Booked on May 7th.

For every thing, there is a limit. I feel this is the time to escalate to some person who is higher position to look over this and react . I feel since you been in National head position, you words will have more power and you will know more about the pain and value of each customer.

Hence pls help us out over the issue and made some arrangement to help us out

Moral : Distant water wont wipe off the immediate thirsty

please arrange to repair our ac before we take any legal action

I am from Hisar (Haryana) and i made a big mistake as i purchased godrej window ac last year on dated 20-04-09 from Dhuria Enterprises Red Square Market Hisar, who is as worst as the ac of godrej. My ac is not working properly and is frequently making cut-offs due to which cooling not coming and also i made a lots of complaints to local authorised godrej complaint center hisar (Ph No. 01662-228571) and also to the Dhuria Enterprises,but all goes in vain.So i am here to tell everyone that dont buy any godrej ac or any godrej product in your whole life…and if still prepared to buy these products than be ready for life time sufferings…. I will suggest this company to change their name from GODREJ to GO..DRAIN… And if any of the company’s executives want to make contact with me to resolve my complaint than my contact no. is 09416165599.

last year i had sent a mail to your coustermer care than your local man just called up and said don’t worry right now v r very bussy give me some time but he didn’t turn up yet.

Sir,

I have bought a A/C at chennai in the year 2008. I am transferred to kallakuruchi
After fixing my a/c. in kallakuruchi it was working fine for a week. then suddenly the chillness not comming from the A/C. I informed to the customer care (Complaint NO.516855) for 4 days no one is come. I contacted again the custoer care officer they given their pondicheery service centre no. The pondicherry person informed us we are not giving service these areas. Again i contacted customer care, the sr.officer of the customer care through conference call insisting the pondicherry office to attend the problem tomorrow itself. Surprisingly they came around 9 pm on the same day and they directly see the sl.no of the a/c and informex me to the gas of the a/c is gone. so you fill it on your own arrangement. I am surprised how an engineer said even he is not cheking any thing in the a/c. and straightaway said gas is gone. I already registered the complaint is chillness is not comming. and also he demanded Rs.450/- for inspection charge. He also instruct me here after you arrange freelance engineers for this we have not giving any service for this area. I refused to give Rs.450/- because he not even touch the a/c’s body. I have the following questions.

01. If the godrej company is not willing to give the service apart from the towns they intimate us when we purchased.

02. How a godrej service engineer also daringly tell we are not give service.

03. How they informed us without touching the a/c unit (Within 30 seconds) the gas has gone.

04. if some thing happend apart from this they take the responsibility

05. Finally i came to a conlusion that , we are the fools. because we are purchasing godreh product

regards

R.RAMPRASATH

Date: 07-05-2010
We bought godrej AC on 15-4-2007. In our house all the house hold appliances are SAMAUNG (TV, DVD, FRIDGE, CELL PHONE and MICROOVEN) .we don’t find any problem with the SAMAUNG products. We bought TV on august 2005.we had met with problems only two time so far. On call, the problem was immediately attended and rectified within 24 hours. But in your case, we had AC remote problem pretaining for more than 6 months. We made several calls to your customer service, nothing changed. Customer care executive referred meto nearest service center in perambur, GK air con, perambur. We made several calls to GK air con they just say remote stock is not available. They had being saying this for past 3 months. This GK air con is located next to our street; even then they are not solving the problem. We fed up, again we made call to customer service center, they referred crystal air system kodambakkam. The same thing happened with crystal air system too. In the mean while, my brother wanted to buy AC & asked for the suggestion. We said that product is very good but the worrying factor is poor customer service. So he purchased SAMAUNG AC.
After all these ,on 29-4-2010 we once again made complaint to customer service, my complaint no is 414174, we spoke to three of your executives namely kalai,Basudin and murali. Each time we make call they simply say the problem will be attended with in 48 hours, but nothing changed till today.
Treat this letter urgent and take immediate action . What ever action has been taken need to be informed to us. My mobile no 9445046949,9444388142 MANJU.
If same problem persists even after this letter, we will go to consumer court.

new nos. 18002095511
186030002030
for pune-020 66255000

Dear Sir/Ma’am,
This is regarding my unpleasant experience with your service support team yesterday. I am the owner of 2 split Godrej ACs which i purchased last July from SATLEJ ENTERPRISES SEC 35 C CHANDIGARH vide invoice no 1441 dated 5th july,2009. All the 3 free services that were promised at the time of purchase haven’t been delivered in spite of my repeated requests since October last year. Even yesterday your service delivery staff failed to report at my residence at the time that was decided this Monday. After waiting for them for more than 2 hours when i called your manager Mr Harbaksh, @. 92164-11881, he not only disconnected my call twice but also talked to me in non-parliamentary and filthy language. He kept asking for the complaint number via which I had lodged the complaints instead of listening to my grievances.

I had a chat with your executive Mr Grijesh Tiwari @ toll free number 1800-225511. I have explained my position to him. He assured that his senior would call me on my mobile no to resolve the issue but till this time no one has called to know the details. Hats off to your customer care service. Probably you need to invest the expenditure incurring on this project to teach your field staff how to behave with customers and how to improve after sale service. I am really repenting my decision to purchase your product and even more for my friend Dr. Rajeshwar who bought this product on my recommendations.

I am sending this mail requesting you to take the necessary action. I am deeply disappointed by Godrej’s service. Your company has failed to keep its promise of high customer satisfaction.

Thanking you.

Yours Sincerely,
Dr G Verma
Deputy Medical Superintendent
Goverment Multispeciality Hospital, Sector 16
Chandigarh.
9779088045 9781582907

i have misplaced the purchase bill. i had purchased 1.5 ton AC on 10.6.10. can the company confirm and issue a duplicate bill.

the warranty of compressor is 5 years but we have to pay for flling gas. if the compressor is defective then why should we pay for gas. can you change compressor without gas filling so company should bear the gas filling charges too as it is due to defective compressor the gas has to be filled again.

this is cheating on consumer

I Have purchased a window ac 1.5 ton .it is time for it service but no one is responding to us .i have dialed the service no several times asked the dealer but nothing is happening .

hi sir,

am live in ludhiana city i have purchase gordej ac before 7 months i like to service to my ac but your dealer in ludhiana not answering me many time am saying to your dealer but they ignore i dont know your costumer care number thanks

dear please

Dear sir I am the proud owner of godrej 1.5 ton split AC which i have the annual maintainance contract from IMAGE ENGINEERING,hyderabad , The whole year passed till now NO service has given to me…
When i am calling to the office since last five days the lady there giving false timings for which I have to come home leaving all the work and wait for the Technician but in vain.
This year I need Another AC but definitely I will not go for GODREJ,coz service is very very poor or SAY BAD SERVICE.
I hope godrej will doesnt want to bring bad name.

Azhar.

Dear Godrej,

I purchase Godrej make AC -1.5 ton split – i have bought the ac 2 years before from kamareddy [ A.P. ] & I shifted to Nalgonda in A.P. also for reinstallation .
I am expecting a quick reply ferom your end.

Regards
Basanta

dear sir i have purchase one window AC (1.75 ton) in Oct,2008. it is time now fro free service at least once. i am calling ur executive on phone in delhi or noida but no response i have received yet. i think it is ur compny responsibilitiy to make sure that their customer dont truble after purchasing ur brand.