Godrej Refrigerator Customer Care, Service Centers &Warranty
(51 votes, average: 3.75 out of 5)
Loading...Godrej Refrigerator Customer Care provides service and support to its customers with regard to issues like warranty, product installation and repair.
Godrej Refrigerator Customer Care Details
Customers can make use of Godrej Refrigerator Customer Care number which is mentioned below to enquire about the Godrej Refrigerator and related issues.
Contact Number : +91-22-2518 8010 / 2518 8020 / 2518 8030
Toll Free Number : 1800 209 5511 ,
1860 3000 2030(for all subscribers) ,
1800 225511(only for MTNL/BSNL Landline)
Customers can also send your queries to this email address smartcare@godrej.com
Godrej Corporate Office Address
Godrej Industries Limited.
Pirojshanagar, Eastern Express Highway,
Vikhroli, Mumbai – 400079, INDIA.
Tel: +91-22-2518 8010 / 2518 8020 / 2518 8030
Fax: +91-22-2518 8074
Email: info@godrej.com
Godrej & Boyce Manufacturing Company Limited.
Pirojshanagar, Vikhroli,
Mumbai – 400079, INDIA.
Tel: +91-22-6796 5656 / 5959
Email: info@godrej.com
Godrej Refrigerator Service Centres
Customers an visit the service centres provided below to solve any damage related issues of their product. Below service centres are located in major cities of India.
Ahmedabad
Name : M/s Shivam Refrigeration
Address : Mahakali Farm House, Sanathal.
City : Ahmedabad
Area Name : Sanathal.
Bangalore
Name : M/s.maria Refrigeration
Address : No. 27 2nd Cross, 2nd Main, Chikkalaxmaiah Layout, Hosur Road.
City : Bangalore
Area Name : Hosur Road.
Chennai
Name : Vivek Limited
Address : New No. 336/2A, New Sunshine Appartment, 2nd Avenue, 11th Main Road, Anna Nagar (W).
City : Chennai
Area Name : Anna Nagar (W).
Mumbai
Name : M/s Fridge Cool Services
Address : 79, Municipal Industrial Estate, 2nd Floor, Dainik Shivner Marg, Off Dr.E Moses Road, Worli.
City : Mumbai
Area Name : Worli.
Hyderabad
Name : M/s Comfort Cool Systems
Address : Shop No 7, Ksr Towers, Sangeeth Nagar, Kukatapally.
City : Hyderabad
Area Name : Kukatpally.
If you are unable to locate service centre near your area, please visit this website.
Godrej Refrigerator Warranty
1 year manufacturer warranty for refrigerator.
5 years warranty for compressor.
Apart from standard warranty, Godrej also provides extended warranty.Extended warranty is applicable when standard warranty is expired. In order to know about extended warranty plans contact customer care.
About Godrej Refrigerator
Godrej Group is one of the leading electronics manufacturing company that is head quartered in Mumbai, Maharashtra. It was established in the year 1987 and had become one of the largest companies in the city with 4.1 billion dollars turnover. Godrej refrigerators are available under the segments like frost free and Direct cool. It includes Anti-B technology, low starting voltage, cool shower technology, ZOP Technology, poly bag suspenders, along with 10 years warranty.
Awards
Godrej Refrigerators received the ‘Voice of Customer’ award for Direct Cool Refrigerators at Frost &Sullivan Electronics Industry Excellence Awards 2013.
Godrej Refrigerators were recognized for making the Maximum Market Impact on account of Higher Star Ratings across models, in the refrigerators category.
In the year 2009-10,Godrej Refrigerators voted as the consumer super brand.
It won gold as the most trusted brand at the reader’s digest awards held on 21st may. This award was given by consumers across the country.
For more details regarding Godrej Refrigerator price list , Godrej Refrigerator models , Godrej Refrigerator reviews , visit the official website of www.godrej.com
I purchased one godrej make fridge 5 years back .
By this time I spent Rs.6500/- on this.
Two times Thermostat Relay changed both during this period
6 Days back one technician from DURGAPUR WB CHANGED ONE THERMOSTAT AND RELAY on my complain of “Fridge not running”. There was no problem for 5 days but again there was a problem .This time FUSE was blown off . We were never faced with electrical wiring so far.
1st time fused was blown off when the technician was inspecting the fridge to find out the fault connecting the fridge with some electrical wire .
Dear Godrej team.. 🙂
Good evening..
We have Godrej RT EON 261P 3.4 Denim Poral Ref sr # 1702870180.
It was down 5 time within year. We want to get replaced .
We were refereed to Mr. Anil Sharma – 99099 82867.
He assured replacement by phone. more than 30 days passed.
But ten after now not reply to the phone.
What is big deal to change product if it has problem.
Is this really matching of values that Godrej grope carry.
Really very disappointing.
Let’s see what happen next.
Wish me good luck..
Hello Sunil
YOu can call to the customer care number 1800 209 5511 , 1860 3000 2030 and claim a complaint and make your problem solved.
Regards
CCI support
Dear Sir,I have bought your Eon Godrej fridge few years ago.Now it is not cooling in proper way.The bottons which is given inside the fridge is become very hard & they are not moving.Can you solve my problem? My mobile no.09839234962
Add-Shanti Niwas,Church Compound,
Daliganj,Lucknow-226020 U.P.
Dear Sir,
Our Godrej Pentacool handle is broken. We searched in Visakhapatnam and give complaint to Vizag Customer care Centre and they said that they are not having that type of model handle.
Kindly let me know how I will get it and repair my handle.
T. Ramakrishna,
50-50-38/6/3,
Poorvi Enclave, TPT Colony, Visakhapatnam-530 013
I am Srinivasan, my mobile number is 9003114724.
I bought a RT EON 260 Godrej frost free fridge on 28-12-2013 from Viveks,north usman road,T nagar. Bill no is 11441315405.
It was working fine till 8 months, in the month of August, we noticed some change in the cooling, in the next couple of days, it completely stopped cooling.
I made a first complaint on 13th August, call no is C1308157835. A technician came and examined and said, the gas needs to be filled.
Then another technician came and he filled the gas.
It was working fine for 2 weeks, again i faced the same problem. I made second complaint on 8th September, call no is C0809169435. Again they re-filled the gas.
it worked only for a week.
On 18th September i made 3rd complaint, call no is C1809173802, again balaraman technician came and he said some block was there and tomorrow they will fix it. Next again the second technician came, he said condenser has a problem and the company will call back.
When i called the service company today ( 9710403651 ), he says that, he expected i will call him because condenser does not comes under warranty and it can be fixed only on Monday.
I spent 21K to buy this Fridge, and now for the past 2 months, I am struggling with this Fridge, the technicians who attends the complaint are not technically stronger to identify the correct problem, and each time i had to wait at least a week to get is solved.
After spending so much money, why should i be bothered with all these issues ? I am really frustrated and fed off with the godrej Fridge and the service provided.
This is irritating me too much.
I need a replacement, I hope at least i will get a proper response.
‘Godrej Care’ ya ‘Who Care’
Pichhle 3 saal se muze Godrej Care ka bura experience ho raha hai.
sabhi toll free number par 1 problem ke liye 10 baar bhi call karo tab bhi, “sorry sir, aapko huyee asuvidha ke liye khed hai” ke siva koi reply nahi milta hai. aur godrej care ne mere ghar ke najdeek jo service center “J.R.Service Center, Bilimora” ke supervisor Rajubhai ka to mobile number muze diya wo bhi galat hai, naam hai Rajeshbhai ka, aur wo mobile hamesha technician “Ravi” ke paas rehta hai. kitni bhi baar call karo, request karo, complaint karo ya ‘smartcare’ko bhi complaint karo – ye service centre me kisi ko grahakon ki asuvidha se koi matlab hi nahi hai, 3 saal se mera ye experience raha hai.
– Nilesh Patel, Bilimora, Dist. Navsari, State – Gujarat
Mo. 9727640383
Dear Sir / Madam
I am forced to write this mail and wanted to draw your attention towards your inefficient technicians. I lodged a complain through customer care.
On 1st Sept a person has come to collect the service charge and told somebody will attend the call tomorrow. We paid him Rs. 375/- and with in couple of days another technician has come and tried to sort out the problem but he was not having cooling gas and welding machine and told us he will come again next day. Next day they visited and tried to sort out the problem they made the refrigerator on & charged nearly Rs 2000/- for the parts, which we paid.
After one week again my Refrigerator is not working. I called to that technician (Jitendra Kumar Sahoo) told the problem. He suggested to lodge a complain through customer care and I did the same.
Today a new technician (Biswanath Moharana) has attended the call and charged Rs 600/- and made the refrigerator on.
After so many visit by your technician to our house (which again disturbing our life) and charging nearly Rs 3000/- my refrigerator is still not working.
I again called to your customer care he lodge the complain and also shared the mobile no of Mr Prakash, branch manager, Godrej, Bhubaneswar, Odisha.
I called thrice, unfortunately he didn’t bother to pick my phone fro once. Now Suggest should anybody take the call Or should I go to the consumer court.
I want to inform you that my double door refrigerator was working properly but it’s icing box not functioning. Let me tell you one thing – one of my friend was facing the same problem. He rectified his same problem by spending hardly Rs 500/- and there was no problem with his refrigerator since then.
Now question is whom should we believe the so called Godrej branded technician or Local technician?
Twice I Complained – First time the Complain No was W3008539173 and the secret code was 124 and today my complain no is W1209541393 & secret code is 688.
Now I don’t want explanation letter, I want your action.
Regards
Rakesh Patnaik
09778033722
Dear Sir,
First of all your toll free number is not accessible. You have to hold on for very long
period for a response.
I have purchased a Godrej Eon 1.5 ton A/C on 5.3.2014. A cooling complaint was lodged
at your toll free number with call No.01404478078 (Secret Code No.270) on 14-4-2014.. I have received
a message intimating that your technician Mr. Shihab will be attending my call on 15th.
Today (17th April) at 3.30 pm he reached my residence and after checking informed
that the gas has leaked out and there is no stock of gas with the service centre franchisee. I do no know when my problem will be resolved.
I fail to understand why a great organisation like Godrej is not able to provide prompt
customer service. Its infact very very upsetting.
RAJU MENON
09496940370
Dear Santosh,
We are extremely sorry to hear about your experience. We would like to take this opportunity to resolve your complaint regarding our product/service.
Kindly provide the complaint No. & you’re Mobile Number so that we can resolve your issue on priority.
You can get the complaint No. by calling us on our toll free number 1800-209-5511
Regards,
Godrej Appliance Team.