Honda Customer Care Number, Head Office, Service Centers

I have purchased honda city diesel vx from ur dealer in jammu i.e Mapple Honda and was pleased to be part of Honda family.

Unfortunately on 7th of Aug-2018 my car was hitted from rear right side and the dead axel got damaged in that hit. Rather the car was transferred to ur maple honda dealer ship where they took more than 25 days to do the all the work and the vehicle was delivered to us on 1 st of September . But when i stared driving the vehicle there was some annoying noise coming from rare of the vehicle i informed your officials that day only.

Then i again visited ur dealership on 3rd sep. where a full day was taken by the honda dealership and they call me and said the vehicle was ok now but again when i drove the car same noise was there.

Then they told me to visit again i visited ur dealership on 7,11 and 19 of same month with the vehicle handed over to them for full day as they desired but no satisfactory work was done till that day.

I was busy for next full week but was able to send the vehicle back to ur dealership, then on 1 st of October i drove to the dealership and had left my car there for the same problem. Now its more than 5 days still same problem persists in the car. And they have not even given the time of delivery but they are always saying the day ur car will be ok we will deliver you. Now research and development ( R &D) is being done my car for which all the main parts of my vehicle except the engine have been replaced. I have purchased the car for my luxury and not for R &D purpose of company and this vehicle has been totally spoiled by the dealership for there personal training sessions for there trannies. I am 70 kms away from ur dealership and one time visit to ur dealership takes around 1500-2000 bucks.

I request the authorities to please tell me the time of delivery of my car so that the problem i am facing without my vehicle can be kept in my mind that i have purchased a car(Honda)Its a long time of two months that i am without my car and u can better understand the need of car in todays senecio.

I want to inquire why one should go to honda when there are more brands available in the market and what makes honda different from other…

Hoping a eager reply From ur side

Varun Mahajan

I am shocked at your low service standards to say the least. Never had such experiences with Maruti for over two decades. Deeply regret having bought HONDA. Ever since I have bought it going to your service centre is just a source of harassment. As a media person I am now going to share my experiences with your brand with the widest possible audience to save others from HONDA’S POST SALES SERVICE HORRORS. You close centres overnight. Your authorized dealers have given wrong parts in the past. I have many many experiences to share.

LATEST PROVOCATION/ LAST STRAW:

I had given my HONDA City HR BK 26 5280 at the HONDA INFINITY centre for changing the CLUTCH PAD yesterday. The pad was supposed to be an illegal one given by your earlier dealer based in sector 53 in front of RD City.

The car was to be given by evening to me. Instead the care got delivered today. This is inspite of the fact that I had checked with your customer service person as to what day is lean and was advised to give in Tuesday or a working day other then week ends.

I had given the driver Rs 500 to get to ensure that the car is not returned with zero fuel. The driver did give me a receipt also but the car was returned today with almost nil fuel which is not sufficient for taking it even to the fuel station.

The car was not delivered yesterday as promised. Today also instead of delivering it at 11 am it got delivered at 12: 30 pm wasting half of my day which certainly costs more than the HONDA BILL of Rs 5010. Also indicates that you give a damn to the time of your customers.

It is clear that they have used the car and finished the fuel and then did not have the basic courtesy of getting more petrol filled with information to me. I could have easily paid for it along with the bill given to me. However its pointless telling this to HONDA which is only interested in selling the car and then duping the customers with total incompetence on service. Horrible customer service standards.
I have enough reasons to go public with my experience as such practices have to be challenged and fought tooth and nail.

Regards,

Rajiv Tewari
Founder, Media Network
Former Publisher, Indian Express, Delhi
Former, Channel Head, ZEE TV

I have made an excess payment of 39000 on my new jazz vehicle in dakshinhonda honda hour Road it’s almost one month over but till now the refund has not initiated my sincere request to who all buying new cars don’t make an excess payment at any cost this people will not deliver the car even if we have to pay one peny but they are not willing to pay refund of excess payment

BEWARE BEFORE BUYING ANY HONDA CAR – I AM SHARING ONE OF MY LETTERS TO HONDA…

Dear Sirs,

After writing you many times but you showed your helplessness to rectify toxic smell from
my new Car and at last I took delivery from your workshop. Meanwhile I contacted many persons
who bought the same model of your car recently I was shocked to know that many of
the people are facing the same problem.

Everyone I met said they are very much disturbed with the dead rat smell from the car.
Then I happen to meet some car experts and discussed the problem with them.
I came to know that the material used in the interiors are sub standard and
The “new car smell” is actually the smell of toxic chemicals off-gassing from interior
auto parts such as the seating, dashboards and vehicle trim. Many synthetic materials
and plastics are produced with chemical additives that are used to change the engineering
.performance of the plastics, thus these plastics may contain plasticizers,
stabilizers, flame retardants, aintimicorbials and antioxidants. Due to these additives,
.many pollutants, including benzene, toluene and xylene, were found in levels exceeding
indoor .

Now we have formed a group who are sufferer and together we are going to protest
for this problem by getting your Car tested for such hazardous chemicals used in car
interiors and make other people know how you are playing with the health of consumers.

Mean while please let me know your norms and standard for material used in interiors
so that we can get it tested accordingly. Also please give me contact details of the directors
with whom we can take the matter.

>
>>
>> To,
>> Honda car india
>>
>> To Whom it may concern
>>
>>
>> This is with the greatest disappointment that i write this letter to say that i have been a victim of the malpractice and false commitments as made by the Honda Car. Dealer in Kollam district in the State of Kerala (Muthoot Automotive Pvt Ltd). I had booked a Honda City under the name of my Sister,JASMIN J.S. which was to be used by the Newly Wedded Couple. The marriage will be conducted on 12 th october 2014. As per the joint decision of the Couple, we had planned to get them a White Honda City(Diesel Model). We had booked WHITE COLOUR CAR for the same on the 14th of June 2014. The Receipt and booking form have attached for your reference. With great hopes and expectations we waited for the car to come. But as of yesterday, we have been informed that the car will not come and if we need one, they(Muthoot Honda) will give only a “”Red Colour Car””.
>>
>> This sort of attitude and ignorance i not expected from a Dealer of such a reputed brand such a HONDA. We feel that we have made a mistake by huge investment in a car and car brand where the Dealers show no sign of any professionalism !!!The main issue being that we have put our faith in a brand that could not keep up its word and this will be a laughing matter and EMBARRASS OUR FAMILY NAME !!!
>>
>> If there is a any possibility to find a solution for the same, please do support as this matter is of Top Urgency as this is for my Sister’s Wedding. Most Importantly, please do take up this matter with the Dealers so as to not give false commitments and false information to customers as we give our hard earned money to buy a Honda Product. It is not like we are getting the car for free or and also premium being paid for such a vehicle is not a small amount.
>>
>> Hoping for a Swift and Justified Solution,A Disapointed Customer
>>
>> Jasmin J.S.
>> D/o Mr Jafarudeen
>> M. A.Nivas,
>> Bounder Mukku
>> Chithar po,
>> kadakkal
>> kollam
>>
>> Ph 9846984319
>> Ershad zaheer
>>

Sir/mdam
I have booked Honda Amaze SMT Petrol (Red Colour) on 15/1/2014 at dealer classic Honda Faridabad with advance of Rs 21000 thro.Rahul Kalra sales executve & he intemated delivery date is 31/1/2014
On dated 29/1/14 rahul ring me for change of colour in reply i refused to change the colour.On dated 30/1/2014 he again called me says that there is technical problem in red colour & booked car is not coming ,Again says if any other colour u want, will be available.On quiry to other dealers of honda,They says there is no tech.problem in red colour & we will provide u in 10 days.Again I contact to Rahul He says others reasons, even not informing the exact reasons he telling lies.Next day I contacted Sale Manager Sh Aditya Srivastava He said tomorow i will intimate the next delivery date
Till date neither Sales Manager nor sales Exec,intemated the delivery date. nor he responding my phone.On dated 5/2/2014 Rahul ask me you can cancel the booking
As i have taken car advance of Rs 500000 from our deptt on 14/1/14 & rule of our deptt. is that if i could not submit the purchase document with in 30 days ,will return the advance money with intrest.
,You are requested to intemate who is responsible ? who will bear the intrest which i have to deposit in our deptt? this is breach of contract & faith of brand Honda.
In view of above facts,u are requested to expedite the matter & ensure that booked car Amaze SMT petrol (red colour) will be delivered before 14/2/14 with leavy of penality against mental harrassment & time spend for such stupid & unwanted reasons
Thnks
A K SAXENA
Mob.9711697456,
D4/3,NHPC Colony,Sec.41,Faridabad
India

Dear ,

My complaint is with respect to Servicing done for my Car on 03rd may 2013 and delivered on 04th May 2013. The Work done is very shabby and not up to the HONDA delivery standards. I tried calling up the Manager today ( Mr. Padma Kumar) yesterday( Being Sunday I can understand!) and today whom i was in touch but no response. No one is picking up the call as once the Amount is received no responsibility. But this is not Honda Standards!!

I had recommended HONDA car to my company as the ywere looking for a vehicle; that is how I cam e to know Mr. Kumar. All this was on the basis of FAITH and Trust I had for Honda and its Service over the years.( Have being using Delhi facility for all my Car work so far and never had any problem)

Even they call after the servicing is done to check about our feedback and satisfaction level.

My complaints:
1. The cleaning has not been thoroughly of the car.
2. I was told it is a major service as the car has travelled 60,000 kms to which I agreed and mentioned all the needful to be done to the best of the way.
3. But when the vehicle has come back , the Seat belt trap was not fixed( It was exactly the way I gave while servicing, screw out and just lying!! Let me tell you I did this purposely to check whether this kind of things will be done or not). This shows whether people have done their work thoroughly or not.
4. There is a nagging sound which is coming while driving, when I showed it to the driver( who came to deliver the car) he said there is nothing. Made him drive with me then he said don’t worry this is greasing and will go in a day or so. Till now I can hear this.
5. About the driver : when my car was picked up(03rd may2013) I gave Rs 500 to fill the petrol as the tank was empty. And later when the car was sent back on 04th May 2013 I again asked Mr. Kumar to tell the driver fill RS. 500 worth of petrol. That means total rs 1000 petrol. Still the Fuel sign was showing empty.

And yesterday I got the tank filled with 35 litres of petrol. The exact KM when the car was taken is written on the main bill and one can tally it with current run ( I drove approx 50 kms by now )

I don’t know what is the capacity of HONDA tank . In 02 days the total distance it travelled ,wherein all Rs 1000 petrol( which will be 15 litres approx) got over. When the car was being serviced and then sent back to me . The total distance will not be more than 100 km.
This shows the HONESTY.

I have been using HONDA car from past 05 years , we have at least 05 car in our household .ALL HONDA and the trust which I had has been broken completely today.

One can check with Mr. Kumar when I called him to get the Servicing of my car done. The only thing I told him I have too much faith and trust in HONDA and Honda staff as I use to have the same in Delhi. But everything has been broken.

Being a busy person I don’t get the chance to give my car for servicing and bring it back. This facility of Honda ( Pick and drop) is what make us feel so comfortable. And we trust that we are giving our vehicles in the RIGHT hand to the RIGHT people and TRUST that everything will be done PERFECTLY with TRUST.

But this kind of response if we get then I think; I should let it know to the concerned people , HOW THINGS MIGHT NOT BE THE SAME for their company in this competitive world if CUSTOMER is taken for a ride??

Today on 25 april, I visited the showroom for test drive for honda amaze Vehicle. The concerned sale dealer mr. V.K.DHIR donot have a car for test drive .he told me they do not have car for test drive .he also told me that company does’not provide the car for demo driving
When I inquired the same from the Sales Man, he inquired me that they have car but they are not giving it for test drive .
harmeet sandhu
9814104584

Dear Sir,

First of all, we must appreciate your continuous efforts and excellent services that make HONDA as a preferred supplier of cars in India. Congratulation on launching a Amazing car that is really amazed in his looks and overall features. We wish all the success in the times to come.

Please note that I have booked Honda Amaze car on 3rd April 2013. The detail of the same is as under :-

Dealer : Prestige Honda
Lally Motors Pvt. Ltd.
G.T. Road, Ludhiana
Sale Contract # : LML/SALES/03
Cash Receipt # : 55 dated 03/04/2013
Amount : Rs. 21000/-

Today on 11th April, I visited the showroom to proceed further to get the delivery of the Vehicle. The concerned sale girl Ms. Poonam asked me for the color and model. I told her that I am interested in VXMT model of white color in diesel. About delivery, she informed me that the same would be let me informed on Saturday i.e. 13th April. She also told me that today they are not giving any deliveries, as all the cars are for Demo only. To my utter surprise, I observed that the deliveries of the car is happening in the back door.

When I inquired the same from the Sales Manager Mr. Dheer, he inquired about my booking. It gives me another shock when he informed me that your waiting number is 71. When I inquired that how the waiting number can be extended from 55 and why you are not giving preference to the previous booking, he was not able to give any satisfactory reply.

Now I have following queries :-

1. What is the purpose of advance booking?
2. Why the deliveries were not made as per the seniority of the booking?
3. What is the benefits to the customers who made booking in advance?
4. How the booking number is extended from 55 to 71?
5. Why the sales persons are telling lie that the deliveries are not happening and on the other hand the same was done through back door?
6. How we believe and Honda ensure the transept in the system?
7. Why the sales person informed that the deliveries would start from next week and they don’t have any information about the same?
8. Why the deliveries were doing from back door?
9. On what basis/criteria, your showroom in Ludhiana has decided the deliveries?

For your kind information, I am already using your 2 cars (Honda City and Honda Accord) since 2003. I am very loyal towards your brand and have high respect. That is the only reason that without seen the car, we booked your new car in advance, so that we can get the same on the day of Launch.

But today, after visit your showroom in Ludhiana, I felt cheating is being done by your dealer. I never expect such type of business for a company like HONDA, who knows for their quality product and excellent services.

Today I feel lot of pain while writing this type of feedback about your company, but as a well wisher & loyalty towards your company force me fulfill my duty.

I shall be highly grateful if you please let me know the status of my booking and inform me when I shall add another HONDA car in my garage.

For your ready reference, I am also enclosing herewith the copy of sale contract and cash receipt. Hope you will find the same in order.

Thanks & Regards,

Neeraj Modi
185, Street # 7,
Asha Puri, Barewal Road,
Ludhiana (Punjab)
Ph. # 098142 12500

mr.rana ,when talking on phone we confirmed honda city vmt. at a figure, that figure amt was given to them, when we informed on 12.2.2013 we been cuming 4 delivery they told ok come till 5pm,i been there at 5.30 , nothing was been complited, all things i done there ask to mr rana ,he didnt told that he has been out of station, after reaching there he is saying that he has been to jamnagar, then rear sensor according to agreement was not been fitted in car, asking for that they told it will not bee done now, it will b done on the 1st servise, or may u come rajkot next time,we live in junagadh, and distance between junagadh and rajkot is 107km, if we travel from jnd to rjt we will b paying 1600rs for petrol,and in case of seat covers mr rana told i will provide you, n in that case handling mr chirag, given us covers by a long discussion fight, when we told ask mr rana n make me talk to him , mr rana switch off the phone, we took covers with us but next day mr.rana calls n says return the seat cover or ur rto process will b stoped and you will be charged rs 4500. for that,,,,these persons are so harising man, plzzzzz help
rajkot LANDMARK HONDA is harrasing,,,,plzzzz help

Dear Sir

I have booked a honda activa scooter on 5/11/12 vide booking no. 2409 and an amount of rs. 500 as a advance payment was paid against receipt no. 50596 with the Dhingra automobile rr. 25 mianwali nagar, rothak rd. peeragarhi nd. 110087. On the same day booking man has promised me to give me delivery on 11/11/2012 positively. Today i came to know from your executive posted on the same booking office he told me that we have gives so many deliveries on said dates. But still i have not recieved delivery till today. An early reply requested and the reason behind that may kindly be intimated to me.

Thanks

Regards

Suman

9868257799