IFB Washing Machine Customer Care, Support & Warranty
(185 votes, average: 2.49 out of 5)
Loading...
IFB Washing Machine Customer Care Phone number – Customers can refer to the IFB Washing Machine Customer Service number mentioned below to register their service complaints and for inquiries regarding product demos, installation of washing machine, service, AMC and any other product queries. These are made available 24/7 for customers to contact the company for any service queries or complaints they may have with the washing machine.
IFB WASHING MACHINE CUSTOMER CARE DETAILS
Company has an after Sales support for its products and customers can avail their services for solving any problems they may have.
Email id is also mentioned here for the customers to login their complaint details and always toll free numbers are available to reach to the representative.
Customer Care Phone number:
1860 425 5678 (The service is available from BSNL / MTNL networks)
1800 3000 5678 (For Other Subscribers)
SMS Care: The Company also offers a mobile SMS care service through which users can raise their issues. SMS ‘IFB’ to 58888
Email Support: ifbcrm@ifbglobal.com
Customers can visit nearest service center in order to resolve their product issue. Click the link below to know your nearest IFB washing machine service centre.
Complaint Registration: Users who are not able to get their service queries answered through the phone or customers who have long service issues pending from the service centres can raise an online complaint through the online complaint registration facility made available here.
IFB WASHING MACHINE WARRANTY
All IFB washing machines usually have 1 year manufacturer warranty.
IFB fully automatic top loading washing machine has 2 year comprehensive warranty where as front loading washing machine has 4 year comprehensive warranty.
IFB WASHING MACHINE SUPPORT – FAQ’S, DEMO
Customers having any queries regarding installation, operation, and trouble shooting of IFB washing machine can click on the below link to clarify their doubts of both front loading and top loading washing machine
Front Loading Washing Machine: FAQ’s
Top Loading Washing Machine: FAQ’s
Customers can also get live demo about working of washing machine at the same above links. For any other information, Customers can get updated information related to IFB washing machines from Website provided below.
About IFB Washing Machine
IFB has become the famous house hold appliances brand in India with its washing machines product models being very popular among the customers. Some of the famous models of IFB washing machines are IFB AW60 205T Automatic, IFB Senorita SX Automatic, IFB Elite VX Washing Machine, IFB Executive VX Automatic, IFB AW6501SB Automatic etc. IFB washing machines include smart, front and top loader and clothes dryer. IFB also ensures safety for its products by selling accessories related to washing machines. Fabric care pack, aqua appliance and trolley are some of the accessories it provides for front loader washing machine.
IFB 6 Kg Elena Aqua SX Front Loading Washing Machine (Silver) is the latest model in IFB washing machines. This silver washing machine is easy to use with various smart features which will take less time, energy, water and detergent and results in better washed clothes. It has a 6 kg load capacity, 800 RPM and offers 15 different wash programs like cotton, woolen etc, so you can choose according to your convenience and requirement. You will get better washed clothes when you are powered with features like aqua engine, 2D shower system, and Auto Imbalance sensing and control and foam control system.
For more information about IFB top load washing machine, IFB washing machine price list, visit the IFB washing machine website: www.ifbindustries.com
Complaint no. 1001012155 & customer ID 15253389.
Complaint was lodged with customer care on 15-08-2018 conveying that electric shock is being experienced while operating the washing machine. One more complaint was lodged during the last week conveying that motor is rotating, but drum is not rotating.
I fail to understand even though human being life is at stake due to electric shock, the negligence on the part of your customer care service/dealer assigned to attend this work. Till date, I have knocked each and every body’s door to resolve the electric shock issue, but vain. The above is inspite of having valid AMC till 2019 for the washing machine.
The negligence on the part of IFB is being escalated at the appropriate forum including to PMO office for early resolution. Meanwhile, advise your concerned to extend the AMC period equivalent to the delayed days from your end in rectifying this problem.
Meanwhile, please be advised that in case any human being at our home due to the above electric shock is hospitalized, all the expenses shall be debited to IFB and a case in the jurisdictional Police Station shall be lodged suitably in this regard due to the damages etc.
I Purchased a fully automatic front loading 7 KG IFB Washing machine on 27-10-2018 through online portal of Amazon.com; which was delivered to my home on 29.10.2018. The technician authorised for demo and installation purpose visited my home on 01-11-2018 but his behaviour was so rude that we all family members came under shock. His voice tune was very loud and abusing. He accused us too. He even did not tell his name to us. He did not register our warranty card even. I am still not sure how our machine shall be covered under warranty of 4 years as promised.
I signed on his installation memo as “not satisfied and rude behaviour” He at this point warned us to see us and told us that he does not worry and care about such type of remarks.
I thereafter promptly registered a complaint on customer care number and Ticket No. 2001499767 was given to me but i am not sure if they would take any action against such irresponsible employee particularly a person who has to visit at homes in day time and have to handle ladies. He cannot be trusted at all.
CA Rakesh Agarwal
Hi,
I bought IFB machine yesterday night and delivery was scheduled between 1PM and 2PM today (15 Oct). I took off from my office to receive the machine and hence installation. The machine was delivered today (15 Oct) at 730PM and now we have been asked to return our old machine in exchange without the new machine being installed (which means I will keep waiting for IFB for installation and another leave tomorrow). IFB machine was promised to be delivered and installed by noon time yesterday (14 Oct) and hence I planned my day accordingly by taking leave from the office and now IFB people from whom we bought this machine is talking badly over the phone for not sending our old machine inspite of the explanation that I am not trusting IFB service as they couldn’t deliver on time today and additionally I can’t afford to take another leave tomorrow just waiting for IFB person for installation. If he doesn’t turn up, my whole day will be wasted like today’s.
I would request IFB employees to be humble enough to understand customer’s problem and time commitment which they made to the customer. It’s important to meet the time and date as committed by them as working people cannot take leaves everyday and wait for IFB people to not show up. If they can’t, Atleast inform the customer accordingly. I called up today at 4PM many times to inquire the status of delivery and then this machine was delivered. Had I not called anyone, I am sure this machine will not be delivered today as it wasn’t dispatched until 4PM today as told by one of the IFB Gurgaon employee.
From Dated 31/08/2018
Devaraj K
Lakshmydev,Kalari road
Vallanghy,Nemmara P O
Palakkad
Kerala 678508, INDIA
To
M/s IFB Industries
The Corporate Manager
Consumers Grievance Redressal section
Sir
Sub:- Submission of Grievance – non providing of after sales service – declining of my request,by IFB Palakkad,Kerala,INDIA – the story of my insult and humiliation – by your staff at palakkad
I am writing this letter with much insult ,disgust and helplessness inflicted upon me by your staff at customer sales service centre at Palakkad situated at Kalpathy (as they told me).Let me elaborate the stages of my insult done by your staff in two parts
I have been using an IFB Washing machine of model Elena DX 5.5 Kg front load for the last 8 years without much problem and till last year your customer service and technicians were very prompt and cordial, as had been my experience. But recently I found some problem with the machine and decided to call for an appointment with your Palakkad office.Since I had lost the contact no of your office, I collected it from one of my friend .I rang up that number(9047599603) and one man named Ashique talked to me.He assured me that he will come and fix the problem and accordingly he came on 11/07/2018 and after his initial check up told me that the motor of the machine is not working and its cost will be Rs 6000. I also bought IFB Stainer @260 and IFB Fresh and clean @ 2560 totaling to Rs 2820 and I gave him Rs 3000,leaving with him a balance of Rs 180 which he did not give. I thought I could adjust in future purchase .Then on 21/07/2018 he came with motor and found that it is still not working. Then he said the printed circuit board has been burnt out and he immediately replaced it with a new one he brought and its cost is Rs 2500.But still the washing machine is not working. Then he said the wiring is burnt and we have to replace that also and he will bring it on 23/07/2018.But before he goes I insisted to bring the purchase bill for the motor and PCB. I gave him Rs 7000 at that time .He did not turn up on 23/07/2018 and I felt suspicious about his dealings. I contacted him in good faith that he is from IFB and that officially he has come to check my machine. Then I managed to collect the IFB Palakkad customer care no 9496867487 and rang up the reception and collected the retail price of the Motor and PCB to be 5450 and 1850,respectively, which totals around 7300 and not 8500 as he claimed to be.Actually I was trapped by this fraudulent technician named Ashique. Still I waited for him ,tried to contact him a number of times during the period 23/07/2018 to 27/07/2018,but he never responded. Then I came to know his modus operandi of cheating IFB and the customers as well. When he usually come to inspect officially, he will complete the job as per your instructions and norms but before he leave the customer ,he will introduce himself and give his contact name and mobile number and explain you that he will do the repairs must faster and before schedule than you go and register your complaint through office. My friend gave me his no in good faith but I really thought it was official. And I would say, every time you sent him for work officially ,he does this cheating of IFB and looting of customers.
Please forgive me,if my grievance letter took you very long. But here is the second stage of my grievance which really put me in turmoil,being insulted and in utter helplessness by your staff at Palakkkad. Since Ashique has not turned up, I rang up palakkad office ( 9496867487 )on 27/07/2018 and narrated the story as above to the receptionist/PA and she assured me they will help me to repair the machine with another technician and registered my complaint,but at that time no token no was given to me.She also assured me to look into the matter of Ashique’s misdoings and take action after discussing the incident with senior officials of their office. She also fixed an appointment of technician on 02/08/2018 to repair my washing machine. Since they did not turn up on 02/08/2018 I enquired about the technician and what action you have taken against Ashique upon my complaint. She told me very irresponsibly that I should have contacted office no and we cannot do anything about that. Is this the way to react when the customer lodges a complaint against someone who is at the same time cheating the company and looting and misguiding the public. I don’t know. I leave that to you for your perusal and action. She also gave me another appointment on 08/08/2018.
Since they did not turn up on 08/08/2018, I rang up at 11 AM to enquire. But she said some lame excuse and assured me again that the technician will come on 08/08/2018.I rang up thrice on that day since nobody has come to repair my machine. She gave me funny excuses for the job not being done and this exercise goes on 08/08/2018, 09,10,11,14,15 and 17/08/2018.Please check the phone call log appended below for your perusal. Every time when they did not turn up she gave funny excuses and that was too much for my stomach. Then I decided not to ring up again and still patiently waited for the technicians as on date when I am writing this grievance to you on 31/08/2018. And mind you, till this date from 17/08/2018,they have not called me ones explaining their inability to fulfill the commitment, not a courteous gesture even. Is this the way to treat potential and traditional customers from your end ? I don’t think so. We talk about and proclaim , “ Consumer is the King “.But actually we ,the customers under palakkad service area of IFB are being ill treated, humiliated and tortured at large by your office due to the inordinate and unwarranted delay in giving services. And what does this imply ?.You can never take me wrong, if I believe that your staff are protecting and supporting themselves for the wrong and unethical doings of trainee technician, namely Ashique, who proved to be unfaithful, treacherous and unethical in discharge of his duty bestowed upon him .So I request your goodselves to probe into the matter and make arrangements to repair my machine ASAP, since as on date 52 days elapsed ever since my machine has been dismantled and not in working condition and you know the period of flood and heavy rain disaster and things are just coming to normal in the state of Kerala, and all these days we had all the hardships in washing and drying. So ones again I request your goodselves to safe guard the confidence of this global brand IFB among the customers at large and extend your good services in the years to come.
Yours faithfully
Sd\(DEVARAJ K)
We had purchased IFB washing machine TL=RDW=6,5KG-AQUA customer code 021008160818044284 on Sept 6 2016. But soon the panel was defective and after complain to your call centre the same was rectified last year. You may check with your records. Now there is a problem with the motor . We had complain the same and one technician named Deepak came on Saturday i.e 23rd june 2018 and mentioned that motor needs to be replaced with new one and the same would cost Rs. 350. When I mentioned that it is under warranty period he said that still it would be charged. He came on Tuesday i.e June 26 2018 when my old mother was at home and said that new one has been replaced and charged Rs.350/- But when I came home and switched on the machine the problem was the same.
When I called him he said that there was a possibility of new one to be defective . He said that he would change the same but till now none has come inspite of lodging the complaint again on June 27 2018. He is not even taking our call
Dated: 07/06/2018
To,
IFB Global
Sub: Defective Washing Machine supply and Incomplete Demonstration by IFB Engineer
Ref: Defective Washing Machine Supplied
Machine model TL-RCW 6.5 KG AQUA, Sr No. 021169171227020626
Dear Sir,
Regret to state that yesterday, on 6th June 2018; Mr Ashish Singh visited to demonstrate operation of the newly purchased IFB washing machine (model TL RCW .5 kg Aqua Sr No. 021169171227020626) from M/s Vijay Sales, Gurugram on 5th June 2018. He had installed the machine and prior to actual demonstration he filled the Warranty details and asked us to sign on paper and also suggested to click on yes in message received on mobile
He could not demonstrate the operation as our floor’s drain hole was narrow. He suggested to widen the hole size of drain so that machine drain pipe can be inserted into drain and left. He, however, explained how to use the machine before leaving.
When we got drain hole widened and inform him by mobile call. Then he explained step by step to run the machine. We tried to run the machine as per received instructions (by Mobile) but machine did not run (showed USEr).
We informed him the problem and received suggestion to run the machine fresh after some time (As per him the problem may be due to high voltage). We tried again after some time and noticed that machine again failed to spin and showing USEr.
When we informed him again the problem, he had suggested to run
(1) Express wash and if fails
(2) Shift/turn the machine if fails
(3) Directly run Spin operation.
Unfortunately, we followed all the steps but the machine operation stops and shows USEr every time.
We tried to contact him but then there was no response. Then we sent message which he had seen and asked us to Whatsapp him Vijay Sales Bill/Voucher receipt which we sent him on Whatsapp.
We, were in touch with Vijay Sales also who were assuring to resolve the issue but had shown their inability as we have signed on demonstration paper. At last Vijay Sales informed us that they have lodged complaint to IFB and IFB will send their engineer to check the machine. Based on IFB engineer observations appropriate action shall be taken.
You are therefore, requested to look into the matter and do the needful. We wish to have fresh piece as the machine failed to run even demonstration.
Please also intimate about the warranty period of the machine and oblige. We understand it is extended by IFB to 4 years from 2 years on 26th May 2018 (as informed by Mr Ashish Singh). It will be helpful to us to get back paid amount Rs 1364 to Vijay Sales for extended warrantee for 2 more years i.e. 2 = 2 total 4 years.
Please acknowledge, Thanking you in anticipation,
Dr DPS Bist
C-3/101, PWO Housing Complex,
Sector 43, Sushant Lok,
Gurugram 122009 (Haryana)
Mob No. 9810536580
Note: we are having all the call details made (including 11 Nos. to Mr Ashish Singh)
Dear IFB Team, I already have pending complaint regarding my washing machine- Diva Model. I am residing in Bhiwadi & my complaint no. is 100006652, which has been opened since 12th April 2017. The technician has visited but has been unable to resolve the problem. I have been following it up since then & even your so-called customer care, does not care so much about it. All i have been getting assurance but no resolution. The branch manager (Kanhaiya Kumar) seems to be sitting in his ivory tower and not interested in taking calls from the customer. Would IFB be really interested in resolving my concern before i file case in the consumer court for deficiency in services?
29 April 2017,
IFB Digital washing machine, 6 kg was not draining out water fully ..Made complaint through toll free no . Complaint regn No-1105237421 dated 15-04-17. Did not attend for 4 days .Received three service contact Nos at Chennai. but none picked up my call. Finally got a No of Service manger Muthu Selvi-9345656701. Deputed an untrained mechanic Karthick from Pradeep Enterprices, Mylapore, Chennai. 7667626368. Came and switched on the machine and after some time the Board got burned. He told me and left to get new board. Then escalated the matter to Kodambakkam branch and Koteswar rao mechanic came and told that board need to be changed. Incidentally the board was changed on 28-09-2013 and the cost was Rs 1767/ . After chaning the board , mechanic told that Plessar sensor to be changed. After that he asked to change the AQVa.. Finally it was done on 2604-2017. the cost of board is rs 4304/, sensor rs 680 and AQVa rs 1800/ . Within 3 years the cost of board has gone up by 144 %. It appears that IFB outsourced agencies are fleecing the customers . Spoke to Kodambakkam, Br Manger Raja and he assured that only MRP ate will be charged. But after many reminders not received the MRP of the spares and hence the payment is also pending.
Pls reslove the issue soon failing which thee matter will be brought out in print / electronic media and social media.
IFB is refuted brand and due to certain Franchisees malpractices customer should not be suffering and the brand name will get spoiled.
We’ve logged a complaint regarding washing machine to “Sheetal Refrigerator Services, Ramanthapur”. They say that service engineer will come, he’s on the way, but no one turns up. They switch off the cell or cut the call which is very rude. Later they say we’ve to get the spare part. This attitude and response is very pathetic, regrettable and unacceptable..
S.R : 1105155647
Very bad service, very badly experience with this IFB front loaded machine.the service man came but he doesn’t know what’s wrong with this machine, within one year this IFB machine became worst,it’s stop swirling while the digital function can’t stop for showing their actions.
When I claim for second time they didn’t come from one month!!!!
I wish I could by LG washing machine. In place of this IFB bullshit dabba .
I am an customer of IFB washing machine. Since the very first day I loaded my machine I am living in virtual trauma. The very first time when I loaded the wachine I had to go out for some engagement. Thinking it a fully automatic I left it running. When we returned back home, to our shocking surprize, the machine was there near the door to receive us.
We called the customer care, They were very prompt to attend the call. But they did not find any fault. They adjusted the floor level. Since that day, my machine walks, jumps and thump. After repeated complaints, they find no fault. We made complaints through Emails also but no response. After some time they blocked my Id. So that I cant make a written complaint. I threatened to go to the consumer court. After the warranty period they said that you get the belt replaced and the gasket of the drum also. Which I refused to because when my machine was in warranty they did not get this bright idea. In between they suggested us to buy stand. I asked them to guarantee that after getting stand my machine will not walk. they did not.
So since 2006 every time I load my machine, I live in trauma, wondering where will it go today.
Finally after all this it has stopped spinning from yesterday. Must say IFB is very strong. It has survived 8 years after all those jumps and jerks.
WORST CUSTOMER SERVICE IN THE WORLD.
This is Dr venkatesh, from coimbatore. I bought an IFB elena washing machine 1 1/2 month back. within 15 days the machine started vibrating and we were unable to use that. when contacted the customer care they send a service person after a week and he saw the machine telling some problem in the board. he told he will bring that the same day. It was more than 30 days he did not repair. I am calling the customer service daily and till date there is no response. Even i spoke to the customer service head and many mails to the ifb website. This is the worst service i have seen in my life. I don’t know how to proceed further. I already started advising my colleague doctors never to go for IFB washing machine.
I am using IFB Serena sx washing machine. It was working properly for 1 year only. The warranty period is not yet over. Whenever we call for service they just attend but never the problem is resolved. The mechanics are keen to sell the descal powder. Now the washing machine is not cleaning at all. In the last 15 days 4 different mechanics attended. Each one said they will come the next day to clean the drum because it would take 3 to 4 hours but never came. When contacted no reply. We have a worst after sale service at chennai tambaram. I don’t know why I am charged for small small spare parts and descal powder they use to clean the drum during the warranty period. If the problem is not resolved now I will go to the consumer forum. My contact number is 9941623535.
We had bought IFB Senorita Model in 2012from Girias dealer from ganganar, Bangalore with registered tel No 9902860303. We had some with belt and drum after 1 year of purchase. We gave complaint and replaced had done with cost for belt. After 1 year still we have warranty for two year, we had problem with circuit water was not getting into the machine. i.e last month aug 2014. But as per the complaint engineer visit frm hebbal and changed the circuit panel as free cost becoz we had warranty. After two weeks of time I received same problem and I contact the same engineer about the problem He asked me to give complaint again regarding to this matter. I felt this machine is totally having more problem becoz I found other 2 members of my family purchase not at all maintaining in proper condition still i didnt found any problem with their machine.
I feel the product has some basic manufacturing defect and the Company should replace the product free of cost to save the image of the company. Still I have warranty after that I can’t afford to maintenance when such problem arises. Pls do the need full in this regard. Pls contact me 9019990253.
my name is m sunil kumar my washing machine is elenavx myserial no 002746 now door lock repar lock is cut plese sent part of lock and ticnations my contac no 9966022020 from kamalapuram kadapa ap
dear sir, i have register a complaint that my washing machaine is not working. my complaint no- 13730557 dt.6/9/2014. the service centre people telling that spare parts are not available since 7 days. while register amc they said, we resolve any problem within 48hrs. but this is not happening present.customer care people are also not reponding well. kindly look in to the matter& solve the problem immediatly. my name is madan mohan,NALLAKUNTA, HYDERABAD.MOBILE-9849024394.
Dear sir, I am using senorita DX 5.5kg purchase washing machine 13/11/2010 the machine problem on of the many time and many parts changed but the machine working not properly the machine running/ washing the time lot of sounds contiuely the purchase date the top of the body wear damaged many places the door loock and wear damaged the last week door dameged the complinet of service center the service man service the machine the another part of machine damaged the door outer cherged some of the techician handle the manchine roughly like lehman I request to concernedplease focus on quality of service by educated serivse man so the customer get satisfied and machine may be saved from becoming scrap Iwant one to visit my home and give a complete solution of my problem in24hours or new mechine ele with i will go to consumer court and file a complanint against the worst manchine and worst service center in tirunelveli
Hi,
I had lodged complaint on 26th Jan ’14, Today being 10th Feb ’14, None from the IFB team bothered to call back and correct the status of washing machine. Last Thursday I post spoke to Bharath IFB Representative, He had promised to resolve today (Monday) 10th Feb, Today, But,i was not surprised, I did not get response till after noon, When I called up Mr.Bharath, again to my surprise call was answered by Vignesh, who was rude and did not care for customer. Also responded with don’t care attitude. When I responded to take up the case in consumer forum. He reverted to take it up whom so ever. Agency have closed the ticket from back end without even solving the issue with washing machine. I was surprised to see sms, I immediately called up the toll free number to raise my concern and requested to share contact details of Bharat and vignesh bosses. but in vein I got email id of customer care. But, Call center team was good enough to hear out the issue.
IFB Brand value have been held at stake by Bharath, Vignesh and Agency Shiva shakthi enterprises. Why do IFB have AMC in place if cannot resolve customer issues ? Why do IFB have authorized service center who as integrity.? Why does IFB appoint staffs who cannot acknowledge customer concern and respond ?
This was not the first time I have concern with these guy, I have decided to take up in consumer forum and later gift the non working IFB washing machine to Regional Service head.
i have ifb washing machine front loading model.with in a year i had repeated complaint.i have been frustrated by making so many reminder to cust care service.long delay in attending/no response.i do not know what to do
We purchased IFB washing machine Digital washer 9kg & Dryer 7 KG on 06/12/2012, ever since then our life has been an ordeal of calls and follow ups with the IFB Customer Care Centre. We had to call the technician almost every fortnight for some or the other major or minor complaint. We would call IFB customer service team and lodge a complaint. The technician would reach us most probably within 2 days and the complaint will be attended.But the service rendered is highly unsatisfactory as the problem never got resolved.
There have been series of complaints made time and again regarding the UNUSUAL ANNOYING LOUD SPINNING SOUND AND SHIFTING OF MACHINE TOWARDS THE WALL while spinning!Last Complaint No. as on 05/06/2013 is 10894387 . Second reminder given on 19/06/2013, when finally technician came but still the problem persists.
It is further annoying to know that whenever a technician visits either they replace the part/ say the part is not available etc.etc, which is affecting no one just US, the unfortunate buyer of your product.
Honestly, now this is beyond our patience and it has become utterly frustrating to keep putting it money into this piece of junk. This machine is beyond repair and we demand that you replace the machine as it is still under warranty and we feel that we have been cheated on first go by giving us a sub-standard defective machine.
Looking forward for some prompt action .
International Brand IFB with a pathetic service in India. Have paid huge AMC cost for my Front Load fully automatic washing machine with an intent of having trouble free service (if needed). The experience has been extremely frustrating because of poor service from IFB. Latest complaint Token no 12245763 was lodged on 19th Jna 2014 but despite promise of providing service in 24 hrs no one has yet attended the call despite thrice calling up the service center. When i called up faridabad service center and told that i will escalate it further, its represenative Mr. Mukesh was indifferent and said that i am free to do that …..No problems.
Looks like , its endemic and not just one service center problem.
It reflects IFB mindset. No wonder they are lossing to Korean brands of LG.Samsung. My advice to future buyers …..Do your home work well
Buying IFB Product has been a disaster and a wrong decision. The brand new Maxi 550 has manufacturing defect and the timer is not working . I demand complete unit replacement of the machine. Ticket 12152981
Its very sad that a company like IFB produces such poor quality products .
With Warm Regards
My IFB washing machine Model No.Execultive Plus fully automatic was attended by the authorised representative from Reliable Service, GT Road, Bhiringi More, Durgapur-13 contact no.9475238928, 7699991598 on 22 Nov 2013. Their Ticket no.11863609. My washing machine was fully dismantled on 22 Nov 2013 and the defect was noted. I was told that they will come back in one week time with the spare parts to make the machine ok. I am waiting from more than one month now for their visit. I have called them end number of time on phone but every time only one statement that the parts have not come from the company. I wonder if the company of IFB has shifted its base from India. If it is still in India, then how come that my machine spare parts could not be made available after more than one month. Its really a matter of shame that such things are happening in India. I am cursing the day when i went for purchasing an IFB product.If some one down the order is responsible for this, then please black list such authorised agencies who are simply tarnishing the image of the IFB brand.
We have been advised by your service center (thru Just Dial) to contact a service provider in Ghatkopar, to replace a Timer and circuit point of IFB front loading washing machine last week.Despite insisting a “Clear’ (Pakka) bill prior agreeing to repair our unit, we have received the Katcha bill from the service provider Shivam National Electronics, ie without any part no and actual price as per company’s spare parts catalogue.
Pls adv the part no and actual prices of the same to settle the bill to your service provider, who has just provided as a hand written katcha bill, which is not accepted by us.
Pls treat this matter urgent.
Also there should be an improvement and prompt service from your service (repairs) provider.
My registered id no. is 3218467. I have shifted from Gurgaon to Kolkatta and On 14th october I launched a request for re installation and service of machine. But after the repeated reminder one engr finally came on 19 October 2013. After visiting he said that the machine can not be reinstalled as the tap is not proper, I told him to wait for 10 mins as I called the plumber to change the tap, but he refused to wait and was very very rude with me. he asked for visiting charges without doing anything, he didnt have even descaling powder for service of the machine.again I called thrice to come for reinstallation but no one turned up and finally after reading the manual I myself reinstalled the machine. Again on 21st Oct, I launched a complaint of service of the machine to customer care, Head Branch Office Kolkatta, General service IFB Kolkatta more than 6 tinmes but today is 23rd October and no one has turned up till now. With deep regret I have to mention that Such reputed brand like IFB is ruining its image because of its serbice. I request you to please suggest me something that how to get my machine functional again in kolkatta. I am very demoalized after talking to all ur customer service. Please help
My name is Rani, i am also facing severe problem with IFB services, i have registered a complain on jul-10-2013 till now no response.
My bill got misplaced, they are showing me hell for the service though my machine is on warranty still paying and getting things done.
There no proper coordination between Service Center, Dealor, Branch Head and Customer service.
God if some can help me on this
I do 100% agree to the strong comments above, on the poor service of IFB. Too tired of these people. I put my front door machine in a corner of the room which is being used almost as a table for folded clothes a year back. Today, I called them again, as I am not financially good to go for a new machine. A gentleman spoke to me when I contacted the toll free no.!!!.18604255678(I was charged for this call) to fix the front door, which is leaking. GOD only knows what’s going to be my experience at this very hard time of mine! Hoping for the best!
Dear Sir,
My customer ID 2277488(Karnataka)
I had bought the Senorita-DX 5.5 in the year 2010. The machine is repaired more than 15 times by IFB technicians during the last three years.( Pl see my complaints log). The MTBR is minimum 15 Days. ie the machine is not in working condition for at lest One Year in its life of 3 years. As my family is 2+1 , the machine is not used heavily or roughly or fully. Every complaint took longer time to attend than it needed & some times the complaint is closed without any service. So only after re-registering the complaint the machine is repaired. In warranty period itself the machine is not good condition. So this is the manufacturing defect machine. So I request IFB to replace the machine at the earliest
Regards,
K S Bhat
one person from IFB came for service and took inside part for replacement and never turned up even after calling 2 times, it is already 2 weeks gone but no reply from service team.
very poor customer service not even bothered how to give customer support
We had bought IFB Senorita DX Model on 07 Jun 2009 from Delhi with registered tel No 9350799840. It used to make lot of noise during operation.The same was reported to Customer Care service at Amritsar, while we were posted at Pathankot. It was attended to but the sound continued. On 02 Oct 2012, while we were in Mathura the drum and weights broke down and the Customer Care at Mathura Radha Swami Enterprises repaired the Machine at the cost of Rupees 6850/-. On 08 Apr 2013 the Drum has broken again, the Complaint has been registered with Customer Care 10647962 on 09 Apr 2013 with registered Tel No changed to 08979970123. The Service Engineer Visited on 11 Apr 2013 and giving an estimate of Rs 4000-5000/-. I feel the product has some basic manufacturing defect and the Company should replace the product free of cost to save the image of the company.
My Name is Vittal,I feel that my Top Load Washing Machine got problem,My self Called to IFB Service center on 03-04-2013 at Tirupati on Phone No#08772240429 still nobody has not attend the service.Many of my friends also suggested me to not to buy the IFB Washing Machine due to this kind of bad service,
Regards,
T.Vittal,
8/359,Bapuji Colony,
Sulurupeta,Nellore Dist,AP
Mobile No:8099932898
I don’t agree to Sanjay Bansal’s comment:
“I should say IFB is the worst after sales service provider for the best products.”
I would rather modify his comment as
“I should say IFB is the worst after sales service provider for the WORST products.”
I am right no@office, planning to leave now because I got a call from home that my IFB Washing machine has failed again ! This time, I am going home to throw that crap box (IFB Senorita DX) out and buy an LG/Samsung/Whirpool Washing Machine.
I recommend buying IFB Washing Machine, if you have less or no clothes to wash, you have lot of free time to waste calling IFB Customer Care, have infinite patience to wait for their technician who would never turn up, still have the patience to find a local technician to repair the junk box, and still have the patience to go through the same experience within a few months !
I am searching for a local scrap dealer who would give me at least Rs 500/- for this cheap metal box..
-Aneesh
I have logged an complaint for getting my washing machine serviced and the service provider in Moradabad service centre Mr Shakell Ahmed said it will be done in 24 hrs and already 7 days gone they infact have not even responded and behaveiour of service centre employ is very poor. I will take legal action against IFB company.
The worst service ever i saw was IFB.
There products is good but service is 0%.
This is to inform you that I have purchased IFB washing machine MODEL NO. ALINA DX from POWERMET ELECTORNICS, SHOP NO. 32, UDAY SING PLACE, NAHARPUR, SECTOR-7, ROHINI. in my name on 26.10.09 vide SR. No. 69897. The Extended Warranty period is 26.10.11 to 25.10.2013
On 10th Januray’13 I have register a complaint that the washing machine is out of order, at your customer care (Complaint no 10361845). I have spoken to Mr. B.K. Chaudhary 9873405730 /Mr. Tarun 9910124428/ Ms. Shika011-64714428, (mobile numbers got from customer care), but all in vain.
On 22nd February again I have register another complaint when I came to know my earlier complaint was cancelled without informing me. The new Complaint number is 10470973. But till date no action is taken yet.
I have spoken so many times to Mr. Tarun at 9910124428 but of no result. I fail to understand what’s purpose of having IFB AMC ? Isn’t it harassment of client and against consumer’s right.
Would you please let me know that who is going to pay 10,000/-, which I have spent on washing during the period.
Sorry to inform you that despite my so many reminder & regular follow up I will be left with no choice but to go for consumer court for my right.
Sunanda Bhalotia.
Naveen Kahnna
mobile No. 9910355223
This is to inform you that I have purchased IFB washing machine MODEL NO. ALINA DX from POWERMET ELECTORNICS, SHOP NO. 32, UDAY SING PLACE, NAHARPUR, SECTOR-7, ROHINI. in my name on 26.10.09 vide SR. No. 69897. The Extended Warranty period is 26.10.11 to 25.10.2013
On 10th Januray’13 I have register a complaint that the washing machine is out of order, at your customer care (Complaint no 10361845). I have spoken to Mr. B.K. Chaudhary 9873405730 /Mr. Tarun 9910124428/ Ms. Shika011-64714428, (mobile numbers got from customer care), but all in vain.
On 22nd February again I have register another complaint when I came to know my earlier complaint was cancelled without informing me. The new Complaint number is 10470973. But till date no action is taken yet.
I have spoken so many times to Mr. Tarun at 9910124428 but of no result. I fail to understand what’s purpose of having IFB AMC ? Isn’t it harassment of client and against consumer’s right.
Would you please let me know that who is going to pay 10,000/-, which I have spent on washing during the period.
Sorry to inform you that despite my so many reminder & regular follow up I will be left with no choice but to go for consumer court for my right.
Sunanda Bhalotia.
Even after four days of shipping the product no one from IFB has visited my place for product installation and product demo.
But IFB is claiming that product will be installed and demo will be given within 24hrs of product shipment…!!!
I don’t know what’s the problem with this horrible company….!!! irresponsible management and customer service…..
My advise to everyone……Please don’t go for IFB…… If, you will be trapped…
From:
Manmohan Sen, A-3/501, Mirchandani Palms, Pimple Saudagar, Pune – 411017. (IFB- Customer Code No. 1963187).
Dear Sir/Madam,
IFB Washing Machine- Supremo dx – Complaint No.10359369 dated 09 January 2013. – IFB- Customer Code No. 1963187.
I am a very old customer of IFB. I have IFB’s Dishwasher and Microwave besides the above Washing Machine which I had purchased 15 years before. I had taken the machine along, on my transfers, to Nagpur, Kolkata and back to Pune during the period, of course with due intimation to and assistance from your authorized service centres. I indeed enjoyed a special relation with IFB and had preserved all documents and correspondences thereof.
In fact I was very happy with the services rendered by various IFB service centres, but recently I was quite disappointed to learn from Mr Hemant Choudhary of your Pune Centre that my complaint cannot be normally attended to as the parts of the machine are seldom available. And instead I should opt for a new machine in exchange.
On my complaint regarding the machine’s unusual sound (suddenly developed) in the spin mode, Mr Amol Patil from Pune centre attended on 12 January 2013. A charge of Rs.280 was paid. According to Technician Patil, the machine is in excellent condition and only needs an electrical switch control panel to be replaced. He had further advised us to inform about the same to the Pune Centre. Despite repeated requests and a series of complaints vide Tkt Nos. 10363828 dated. 11/01, 10387937 dated 21.01 and 10406171 dated.28.01.13; nothing could be achieved so far.
I shall, therefore, urge upon you to kindly look into the matter and do the needful at your earliest.
Thanking you,
Yours sincerely,
MANMOHAN SEN/14 February 2013.
I should say IFB is the worst after sales service provider for the best products.
I am SANJAY BANSAL. My customer ID no 3554547 Complaint no 10212460 date 27 January 2013.
Here in Indore we do not get after sales service.
Very rude non responsive executives and franchises.
I have logged an complaint for getting my washing machine serviced and toll free number guy said it will be done in 24 hrs and already 5 days gone they infact have not even responded.
The worst service ever i saw was IFB.
Recommend not to purchase any products of IFB as service level is 0%.
I am using IFB Serina 5.5 kg front load washing machine. I REALISE ITS BEEN THE GREATEST BLUNDER PURCHASING THIS MACHINE .Please think twice before you purchase IFB product because you will have to suffer the irresponsibility arrogant and rude behavior of the service person. THEIR SERVIVE AND BEHAVIOUR IN TRIVANDRUM IS WORST.. Somebody who is at top please look into it. What use….
Dear Sir/Madam
I am using IFB Senator(6kg) thinking that which is very good product but after sale service is worst because M/S.ACE MACHINERY SERVICES was took my washing machine which is leaking in drum & told by technician also & according to that they told drum replaced & some machine drum also is given to me , BUT THE CONDITION OF THE MACHINE IS SAME LIKE BEFORE SERVICE. .. I request to concerned please focus on quality of service by choosing educated technician so that customer get satisfied and machine may be saved from becoming scrap. NOW I AM WAITING FOR SERVICE MAN TO CORRECT THE SAME. PL….. if not i will give detail picture in next time…