Indian Railway Enquiry Number – Phone Number

Indian Railways Customer Care Support and Services aids Indian passenger with information on trains between stations, train availability and cancellations, route diversions, reservation availability, PNR status, catering, tourism and other related services provided by Indian Railways.Indian Railway Enquiry Number – Phone Number are listed below for the reference of passengers to know the train PNR status, reservation details and few other services provided by the Indian Railway.

Indian Railway Enquiry Number – Phone Number are listed below for the reference of passengers to know the train PNR status, reservation details and few other services provided by the Indian Railway.

Indian Railways Customer Care :

Indian Railway General Enquiry Number: 139

Indian Railway provides a trendy enquiry service for Indian Railway train passenger to enquire about their reservation details through SMS(Short Message Service).Passenger can just send SMS at 57886, 54959, 5676747 to know the various Railway enquiries
Customer Care: 1800 11 1139
Phone No: 011-39340000, 011-23340000
Email I-tickets/e-tickets: care@irctc.co.in
For Cancellation of e-tickets : etickets@irctc.co.in
For Mumbai Suburban Season tickets : seasontickets@irctc.co.in
Fax: 011-23345400
Website: https://www.indianrailways.gov.in/

 Indian Railways Headquarters Address:

Headquarters: New Delhi
Indian Railway Catering and Tourism Corporation Ltd.,
B-148, 11th Floor, Statesman House,
Barakhamba Road, New Delhi 110001.
 Indian Railways Zonal Locations :

Mumbai:
Purchase Officers, COS office,
1st Floor, N.A.B., CST, Mumbai
Fax no. of COS office: 22634313/22697215

Chennai:
Park Town,
Chennai, Tamil Nadu 600 003
Chennai Customer Care No. : 044-25300000

Delhi:
B-148, 11th Floor, Statesman House,
Barakhamba Road, New Delhi 110001

Reservations and Bookings : 

The tickets can be booked in advance to the journey through online or at any railway station. The online reservations are done through the link provided below.

https://www.irctc.co.in/eticketing/loginHome.jsf

Checking PNR Status: 

The present status of the reserved ticket can be known by entering the unique Passenger Name Record number in the page obtained through the link provided below.

https://www.indianrail.gov.in/pnr_Enq.html

Ticket Refunds : 

The ticket cancellations can be done through both online and offline procedures depending on the method opted for booking. The cancelled ticket refund amount is returned to the passenger after making deductions based on the time of cancellation of the ticket before the journey date and in the case of online booking money will be refunded within 7 days of cancellation. Full refund is provided if the train got cancelled due to accidents, floods or any other reasons.

https://www.irctc.co.in/eticketing/mainpage.jsf

Passenger Complaints : 

If they passengers have any issues with the services provided by Indian railways they can complaint through the customer care number or can fill in the details along with the grievance through the link below;

https://www.coms.indianrailways.gov.in/criscm/common/feedbackForm.seam

 

Registered Office / Corporate Office :
Indian Railway Catering and Tourism Corporation Ltd.,
B-148, 11th Floor, Statesman House,
Barakhamba Road, New Delhi 110001.

About Indian Railways: 

Indian Railways is the transport organisation run by Indian Government through the separate Railway Ministry with headquarters located in New Delhi. The history of Indian Railways dates back to 1853 when the railways were first introduced in India between Mumbai and Thane which developed over the years to become the third largest railway network in the world after USA and China with 1.334 million employees all over India. It has a network comprising 115,000 km of track over a route of 65,808 km covering 7,112 stations. Indian Railways carried approximately 8.397 billion passengers annually or more than 23 million passengers a day for the annual period of 2014-15.

This public transport sector operates in long distance and suburban rail systems on a multi-gauge network of broad, metre and narrow gauges covering 29 states and 7 union territories and also provides limited international services to Nepal, Bangladesh and Pakistan. It also has locomotive and coach production facilities at several places in India.

Indian Railways Services: 

The services provided by Indian railways are transport through Passenger, local, Express, Superfast, Intercity, Garib Rath, Duranto trains, Freight services, Parcel carrier, Catering and Tourism Services, Parking lot operations etc.