M.S.R.T.C. Customer Care Number, Head Office Address, Services

I was traveling to Ichalkaranji from Kolhapur, one of my friend waiting near bus stop at market yard bus stop, I told to conductor to stop the bus, he yelled at me and said if you go outside the bus, and also driver is not stopped the bus as my friend requesting by showing hands to stop the bus, bus no is MH 12 EF 6477 time is 10:10 am bus route was Kolhapur to Ichalkaranji
I request you to please take action on both conductor who has no manners how to talk to passengers and the driver who drive the bus just like his own property

Booked ticket for Pune beed shivshahi bus dated 11.11.2018 bus timing is 10.00 PM it’s 12.15 am still waiting for the bus controller is telling that bus is coming to Shivaji Nagar within 10 – 15 minutes he told this ten times, waiting for bus since last two hours, it is highly annoying, trust dependability of of Msrtc has gone haywire

I m traveling from jalna to Kolhapur sleeper couch shivshahi bus , when I deman bus coordinator for Blanket & charging shocket he said charge pint not working & blanket not available, I think private transport better’ than Government transport.
Journey dated-5-11-2018

I was traveling from pune to baramati in shivshahi bus. Journey time was 2.30hr. There was some traffic in hadapsur so it was already too late. After some time driver& his friend who was drunk they stoped bus in between Saswad – jajuri at some dhaaba for 15-20minutes to have there own meal.
When I asked them that its already too late and this is Non-Stop Bus passenger’s are paying for Non-Stop to complete journey fast.
In reply Driver and his drunk friend used very abuse language and said that I ,’ll stop bus wherever I want and how much time I want.

Note:- This is a very risky for passenger’s because shivshahi bus driver don’t have time responsibility and very irresponsible.
You can check gps and camera footage of bus no :-1433.
Ticket no:-000282 shivshahi E0000002 4577A.

In kolhapur district, there is bus stand and students monthly pass counter at Wathar turf vadgaon. The ST. officer not available there many times to give students passes, and he have not available suitable cost of passes. Because of the situation students have face many roblems. The opening & closing timing is not regular. The behaviour of officer is not good against students. So please take attention and change the officer or make changes to satisfy service.
Vinayak patil . Mo. 9975161300

First of all I would like to thanks for starting the Shivshahi services on Pune- Panjim ( Goa) route. But the worst thing is there is no any online reservation facility from Kolhapur. And the other worst thing is there is no any single shivshahi from Panjim to Solapur. If you see NWKRTC or Kadamba they are serving much more better than MSRTC despite of their manpower and strength of buses ! When will learn? No any single Shivneri from Solapur or Kolhapur to Panjim. Which are the things stopping you for not taking actions on these Issues . If you start the shivshahi service from Solapur to Panjim then I can surely say it will be helpful for Job personnel and tourist who used to go on their hometowns on weekly and daily (Sawantwadi- Vaibhavwadi -Kolhapur) basis . We are waiting for your valid reply. Thanks

We had did booking of shivshahi travelled from kankavli to pune by on 10th Aug 2018. But due to maratha morcha shivshahi bus get cancelled.kankavli depo Controller give us confirmation regarding ticket refund of Rs1300 but still there is no any action regarding our refund…or they are not cooperates us or any procedure they get followed.I am very upset msrtc and shivshahi service.Please refund our money at earilest

I am Traveling Aurangabad to Yavatmal every 2 & 4 Saturday, My experiences about S.T. Bus very bad, Pune -Aurangabad – Yavatmal, ( Shivashahi ) Aurangabad time 8.00 Pm but always bus are late to 10 to 11 pm. please update his time properly .other, please arrange or started new bus from A.bad to Yavatmal ta night ( 7.00 pm to 11 pm ) as per your suitable time.

Hello Sir/Madam,
I had booked a ticket (Ticket No – 33581991) in MSRTC to travel from “Swargate to Ajara” on 8th June 2018. When I asked in Swargate bus depo, they said that this bus service has been cancelled due to the Employees strike and the ticket amount can be claimed later. I have attached here my ticket. Can you please check and do the needful to refund the ticket amount to my bank account? Please revert to me if you need any more information on this.

I Mrs Vidya Suryvanshi would like to bring to your notice that Pls tek an action on the bus conductor for delay n rudeness with the lady passengers,
I booked bus tkt from Wai to Pune Station for 15/06/18… bus was scheduling at 1:15 pm but came at 2:10 from Mahabaleshwar and when I asked conductor whether bus will reach by 4 pm as I had to catch train at 4:35 pm on the same day … he Said rudely that buses won’t run on time k said he will break for lunch …I spoke to Mahabaleshwar depo official he was helpless and sorry too. she had to drop that bus&went by taxi to catch the train. We neither traveled nor got refund bus fare &had to pay 1000/- for taxi from Wai to Pune .
Request to authority that not to misguide passengers.. follow timings or atleast intimate delay in advance .. pls teach Wai enquiry counter to behave and answer to ladies atleast.

Conductor badge No. 40032
Tkt details :
Tk.No.33674620;VIDYA;MAHABALESHWA-PUNE RLY. ST;15/06/18;SS;12:30;WAI-PUNE RLY. at13:15;Id-;F:3+H:0+C:0=T:3;S:25,21,22;Rs383+ConChg

Dear sir,
My ticket is cancelled due to the strike of the MSRTC on 8th June 2018.I had booked the ticket from Maitri Park to Islampur for the 8th June 2018 because of unavailable ty of bus i couldn’t travelled hence I request you pls refund my amount and credited to my account under intimation to me by sms.
Pls refer my given below journey details.
Ticket no.33583552
Transition id.NHMP6369628287
Trip no.SGLS0006402
Amount – Rs.438/-
Seat no.4

Thanks and regards.

Amol Nikalje
9920804520.
Mail id.- amolmkt@gmail.com

Hi Team,
I was trying to cancel bus tickets due to ST strike at 7AM for the bus starting at 11.30AM from Latur to Shivaji Nagar. The ticket was already in cannot cancel status.

Please let me know how can I get my refund .

It is very sad that, bus workers are again went for undeclared strike from last night . because of that common people are facing lot of problem. I am requesting to state government for taking necessary action. Whatever bus workers are doing is not right way to get the justice for there demands. They should give proper intimation to state gov before go for strike.

Thanks & Regards
Common Man

Hi,
Regards to you. Today my family had a very bad experience in regards to behavior from MSRTC driver of Shivshahi bus, which was scheduled for departure time 14:15 from Nashik CBS (New) to Shivajinagar (Pune). I suppose the bus number was 1285 and driver’s name I am not sure, but if not wrong something like Mr. More. First my son who tried to convey him that the AC setting was not right he replied in a very indecent manner as if shouting at him. The setting of the AC was at 29 degrees Celcius, which in this hot climate is not at all suitable. Secondly the charging points were not working, may be he did not switch on the supply to them or the mechanism may not have been working, but he should have convinced in a polite manner instead of shouting at a small child. Also the bus was travelling at a slow speed, which I will not complain about as it may be given security and safety angle. At least this much courtesy he should have observed.

In regards to this I would like to bring it to your notice that the buses are upgraded, but the mindset of the drivers needs to be brought to higher level and also some seminars are to be organized where mannerisms are taught as the basic things. Many drivers are driving the bus with their window glass left open with the AC on where there is no partition door between the passenger section and the driver sitting place. This does not provide ample cooling when it is required and compressor is put to more load. All the things that are incorporated in the buses for the passenger’s comfort need to be provided with decent behavior on the person in charge of the bus (driver since those buses do not have conductor). They need to be educated properly regarding the different types of controlling switches, indicators, etc. Even the luggage compartments are not made available to passengers who carry rather big size luggage when the luggage panel doors are not opening. Some of the drivers are not at all ready to extend service with smile, may; be they are stressed or overworked, but this is no fault of the passenger. Secondly now the road is four-lane from Nashik to almost Narayangaon, but what I have observed is that the drivers (about 50% + ) of the total driving Shivshahi buses have still not agreed to this fact that the road is four-lane and should drive at a rather more safe speed, but instead they still continue to drive at the same slow speed. They drive slowly or at medium speed along this whole section, but when the bus crosses the Rajgurunagar toll plaza then the speed increases and especially after Bhosari they drive as if now there is traffic free road. Where the road is with not much of traffic they will drive slowly and where there is traffic they will drive at a higher speed, so these things need to be convinced to them.
Also taking halt at roadside dhaba most of the drivers spend minimum half-hour or more, which is very frustrating for the passengers who are traveling for a five to five-and-half journey with half plus-hour lunch or dinner break.

I hope the concerned official will take corrective actions about these issues. I wish a speedy and transparent action is taken in this regard.

Thanks.

Manoj G. Wagh

Dear sir/mam,
I have booked my ticket from Thane to saswad for tomorrow. The payment has been made but i have not received the ticket and no customer care number is picking my call very much disappointed by the service plzz reply with the possible solution.

I am a very loyal customer of MSRTC shivneri.
Off late the services hv been pathetic.i had booked for 9.30 am bus frm swargate to thane, picking me up from vanaz.
After waiting till 10.30 I enquired about the same . There I was told that 9.30 &10.00 am busses reservations hv been clubbed. I ended getting worst seat possible as my seat was already been taken by the 10 am bus reservation.
To complain about the same I tried the toll free no. Mentioned on the web site…I get a response saying calls to ths no. Are barred.
This is really a govt. Organisation where no Q hv been askd to people working , they are least bothered about the satisfaction of the customers.
Terrible turn around fron shivneri services ,once it was famous for ontime ok performance n nw its upside dwn.