O General AC Customer Care, Office Addresses, Warranty, Service Centers

Hello sir/mam,
I know writting a complaint to O’general customer care will also be useless like its services & the dealing of its people with the customer. But still for further steps I wanted to let u know about the dealing of ur company people & it’s dealers.
I m Inderdeep Mehta from Ambala, unfortunately I selected your brand for my new house & gone for Vrf system at my site. In starting your co. person Harvinder calledme 10 times in a day for order & after I gave booking amount, he never talked to me again & my work is getting delayed day by day. He also get my dealing done with Mr. Kalra who is not from Ambala whereas I told him in starting to give me some local dealer. May be he gets good commission from there as well. Now my site is on completion & I have to enter new house & I m everyday calling them but neither Harvinder nor his dealer Kalra picking phone nor they are replying & are rude with me. Bcoz they think that customer is under them & they are harassing me. I just gone with O general bcoz I heard it’s a good co., I didn’t know it’s also good in harassing customer.
I just request u to kindly give my money back which I paid & u take back some material which was provided to me if you can’t complete my work & I will go with Daikin etc. I m really fed up.
My contact no. Is 9896078616 kindly let me know if u people will do something or people in customer care department is also like Harvinder. Or I will go for some legal step or contact Awaaz news channel for my problem.
Waiting for your reply.
Thank you

Dear Sir,
KIND ATTENTION TO THE CHAIRMAN AND MANAGING DIRECTOR OF M/S OGENERAL & M/S SARGAM ELECTRONICS
I regret rather painful to say that I have purchased one o general AC 1.5T spl with from M/s Sargam Electronics,Ambedkar Road, Ghaziabad in year 2017 and the same was installed by the company i.e. M/s O General. The same is not working since it’s installation & the complaints was lodge accordingly many times,But it is very unfortunate that inspite of several visits of engineer’s the compliant was not resolved.
Now after starting ,the AC gets stopped & after some times suddenly it gets started. The same is repeating. Now as you can understand that the same is faulty product with major manufacturing defects,Hereby I expect replacement of the same from company.

If the company won’t replace this piece,then I have left with no other alternative except to move in a court of law (consumer court) for justice and compensation.
Waiting for a positive response.

Regards,
Dharmendra Jain
+91 9810269869

We have purchased Two ton split A/C from Ganesh Marketing, Kadapa, Y.S.R. District, Andhra Pradesh on 18/05/2016. On 12/03/2018 the above said unit worked we have complaint through online on 13/03/2018 complaint No. VIJ11303180013, the same day local rep. came and checked the unit and he told that the indor unit coil damaged so replace it. and also he told that part is out of stock we will order it, with in 15 days we will replace it. But as on date they are not responding, and not replaced that part. We are facing lot of problems in this summer season. several times we have phoned to local persons ( 9985308895, 8886067822), and divisional office Vijayawada ( 9949368627) the are not lifting there cells it is very bad service. Please rectify the problem immediatly other wise i’ll never recommend anybody to buy o general.i think i’ll have to goto consumer court now. my cell No. 9949559924

Sir,
KIND ATTENTION OF THE CHAIRMAN AND MANAGING DIRECTOR OF M/S OGENERAL & M/S VIJAY SALES DELHI
I regret rather painful to say that I have purchased one o general AC No asga1.8aet 1.5T spl with chases no. 60986/56500 from M/s Vijay Sales Vikas Marg Delhi vide invoice no. 75-DVMO7-12SICD 752 dated 28-07-12 and the same was installed by the company i.e. M/s OGeneral. I have paid all my due in connection with installation of the said unit in cash to the service engineer Mr.Akram Mobile No. 08826034103 but they have neither so far completed my installation work nor given any receipt against the money I paid to him. In this connection I have lodged a under reference complaint at phone No. 01144211212 and at their Dilshad Garden Delhi service station at phone no. 01147330351 and informed phonically to M/s Vijay Sales as well. But no response has so far been taken by them despite my repeated phonic request till yesterday i.e. on 23-08-2012 upto 18:15 hours. At last I have contacted Mr. Sandeep Kumar, Area Manager at his mobile No. 08800898437 at about 18:16Hours on 23-08-2012 and informed about the entire situation who assured me that my complaint will be attended till 20:00 hours by today itself i.e. on 23-08-2012. But I again regret to say that till13:00 hours of 24-08-2012 I have not received a call and no one has attended my complaint till now. I really surprised to see that such a renowned company like M/s Vijay sales and M/s O General is available in the market only to sale the product by all means and no body is ready to provide such an excellent service after sale of product to their valuable costumers. I am of the firm opinion to advise my near and dear not to buy “OG” product particularly from M/s Vijay Sales.

Now I have left with no other alternative except to move in a court of law (consumer court) for justice and compensation.

(S.B. SAXENA)
Mobile 9868136661

I bought o general ac in 30 Aug 2011 from the shop “System Airtech” (Sanjay Palace)Agra. Last month back my AC’s P.C.B got some problem then i asked them to change it from the new one but they repair it then after 10 days compressor stopped working then i asked my dealer that this AC is defective please exchange it with the new one but they refuse to do so now from last few days my AC is making sound, i have registered the complaint to the dealer from where I have purchased the same , but the dealer is not helping me out of the concern . Kindly help me out of the same. I think if this kind of services will be provided by the company then no time is left that people will loose their faith from this brand.

I have purchage AC and i am not receivce remote with it .i will compaint to the dealer but he can not help me .My AC making sound ,no one help me out.My name is Vineet Chauhan and my contact no# is 9250555622

i bought o general ac in may 2011.the dealer in RUDARPUR .ac has a defect.its got an automatic restart problem.i went to RUDARPUR 4 times to complain & atleast called him up 50 times.his name is ABHIMANYU.he always says the engineer will be at ur service on monday.atleast 10 mondays have passed by but he hasnt sent anybody nor has he sent the warranty card.he says…u have the bill na,its sufficient.he keeps making excuses,says v have shortage of staff. very bad after service.i’ll never recommend anybody to buy o general.i think i’ll have to goto consumer court now.

Why Do you people have a website where users cannot even lodge complaints to your ILL-FITTED after sales services, when despite repeated complaints over the last two months for getting your damn AC’s fixed; there’s no possible way to Contact an answerable Official of yours who sticks to his/her word..leaving the users in utter discomfort and inconvenience.

i bought o general ac in dec 2009.the dealer in patna hasnt given me the warranty card till now.he says it hasnt comt yet from the company.the ac has a defect.its got an automatic restart problem.i went to patna 4 times to complain & atleast called him up 50 times.his name is manish.he always says the engineer will be at ur service on monday.atleast 10 mondays have passed by but he hasnt sent anybody nor has he sent the warranty card.he says…u have the bill na,its sufficient.he keeps making excuses,says v have shortage of staff. very bad after service.i’ll never recommend anybody to buy o general.i think i’ll have to goto consumer court now.