Philips India Customer Care Number, Customer Service Centres, Online Service & Email
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Philips Customer Care India
The details of Philips Customer Service Numbers, head office, regional offices addresses and official website are provided here for the consumer reference.
Toll free No :
Audio, Multimedia & Accessories : (1800 102 2929, 1860 180 1111)
Domestic Appliance, Personal care : (1800 102 2929, 1860 180 1111)
Consumer lighting : 1800 103 5977 (Toll Free)
Televisions : 1860 200 0129
Monitors : 1800 425 6396 (Toll Free)
Website : https://www.philips.co.in/
Philips Head Office/Regional Office
Gurgaon (Corporate Office and Northern Regional Office)
Visit / Write
Philips India Limited
9th Floor, DLF 9-B,
DLF Cyber City,
Sector 25, DLF Phase – 3,
Gurgaon – 122002, India.
Call Tel : +91 – 124 – 4606000
Kolkata (Registered Office and Eastern Regional Office)
Visit / Write
Philips India Limited
7, Justice Chandra Madhab Road,
Kolkata – 700020, India.
Call Tel : +91 – 33 – 24867621
Bengaluru
Visit / Write
Philips India Limited
Philips Innovation Campus
MFAR Manyata Tech Park,
Nagavara,
Bangalore – 560045, India.
Call Tel : +91 – 80 – 41890000
Chennai (Southern Regional Office)
Visit / Write
Philips India Ltd
Sunny Side, C Block, 3rd Floor
No. 8/17
Shafee Mohammed Road, Second St
Chennai – 600 006, India
Call Tel : +91 – 44 – 66501000
Hyderabad
Visit / Write
Philips India Limited
6-3-1109/1/P/103, 3rd Floor,
Jewel Pawani Towers,
Raj Bhavan Road, Somajiguda,
Hyderabad – 500082, India.
Call Tel : +91 – 40 – 66467676
Mumbai (Western Regional Office)
Visit / Write
Philips India Limited
Technopolis Knowledge Park,
Mahakali Caves Road,
Chakala, Andheri (E),
Mumbai – 400093, India.
Call Tel : +91 – 22 – 66912000
Philips Service centers in India
Philips Service Centre – Domlur Layout, Bangalore
Name : M/s Mrt Electronics
Address : 381, Second Main Road, Domlur Layout.
Phone Number : 41326191, 41326192
Philips Service Centre – Ameerpet, Hyderabad
Name : Sri Vinayaka Steel Palace
Address : NO- 7-1-191/4, Gurudware Saheb, Ameerpet.
Phone Number : 66624486
Philips Service Centre – Pitampura, New Delhi
Name : M/s Tiwari Electronics
Address : Lp1A, Maurya Enclave, Pitampura.
Phone Number : (011) 27324042
Philips Service Centre – Tardeo, Mumbai
Name : M/s Sai Services
Address : Shop No. 1, Nav Yojana Housing Society, Next To Diana Cinema, Tardeo.
Phone Number : 23813649, 9820129044
Philips Service Centre – R.G.Kar Road, Kolkata
Name : M/s City Service
Address : 221, Aurobinda Sarani Gouri Bari,
Near – Khanna Cinema / Aurobinda Setu, R.G.Kar Road.
City : Kolkata
Area Name : R.G.Kar Road.
Phone Number : 25300171 /156
Philips Warranty India
Philips provides a warranty of 1 year for the products purchased from the authorized dealers only and this warranty period is taken into consideration from the date of purchase.
Philips India products and services
With the establishment of Philips Electrical Co. (India) Pvt Ltd at Kolkata in 1930, Philips began its journey in India. The company has an Innovation centre in Bangalore and authorized dealers and service centers spread all over India. Philip’s ranked 12th among India’s most trusted brands according to the survey done by Brand Trust.
About Philips
Philips is a Dutch based Electronics company founded by Gerard Philips in the year 1891 with headquarters located in Eindhoven. Philips is one of the largest producers of Electronics consumer goods in the world with 105,000 people working in more than 60 countries. The company’s primary divisions of production are focused in the areas of electronics, healthcare and lighting.
Follow Philips in the social media to get latest updates from the company on new releases and activities also visit Philips YouTube Channel to learn how to use the products by watching the tutorial videos.
Facebook : https://www.facebook.com/PhilipsIndia
Twitter : http://twitter.com/PhilipsIndia
YouTube : https://www.youtube.com/user/philipsindia
sir I have purchased a new one Phillips induction cooker from Vishal mega market palampur Himachal Pradesh on dated 03/11/2018 bill no 307 but thet is not working from 15/11/2018 please help me and consumer Care no is going on visi my self vineet Rana vill Gort po raj put the palampur district kangra hp PH 09816015512
I had called at the call centre to enquire about extended warranty coverage for my air fryer . My simple query was smartly registered as request ( 60-0012838515) for the part and my details were shared with service centre near my locality in Andheri East. (Kindly listen to the recording for proof. ) Totally unaware of this I had gone ahead and ordered the part fro Sai service authorised Philips centre at Tardeo. Next day the part was surprisingly delivered by Andheri centre and I was told the request is passed on and processed by the centre closest to the customer area. I went ahead and made the full payment which was more than asked by service centre at Tardeo plus the delivery charges.
Just about half an hour into this transaction I have the Tardeo service centre delivery boy at my door step with the part. Totally harassed and caught unaware when I informed the Sai Service owner that Somebody delivered it I was accused of deliberately arranging the part from another dealer and spoken with so rudely at point of screaming . Just not wanting to listen how my query had been manipulated by your Customer call centre executive,he went on to threaten that he will shoot mails and have me blacklisted.
I want to officially register a complaint against the call centre practice and the aggressive misleading behaviour of the service partners
I have already booked a complaint with number THA1008180039,
The concerned executive reverted back by saying that the required spare parts were not available and hence the repair work was kept on hold. It has already been a month but still my problem has not been solved . If the required spare parts are not available and the repair work is not possible, then why not just replace my TV. I can’t wait more as a considerable amount of time has passed due to the non availibility of the spare parts at your end. I’m highly disappointed with your company’s customer care services. Kindly do the needful on an immediate basis as my problem has been on hold since a very long time.
Prathamesh Rane
Dombivli , Thane
Maharashtra, India
Philips Induction Cooker ordered on 08.07.2018 by Amazon vide order no. 402-2743058-0133166 at Noida (U.P.) and currently I am living at Nagpur. I have brought it at Nagpur. But it is not working, on starting/cooking E7 appears on its screen.
HI,
There is problem with my Philips Home Theater Product code – IN-MMS3160B/94… Purchased date is 29/06/2018…
Problem – One Speaker not working speaker cable pin is faulted
My name – Shivkumar Kanje
Mobile – 9730473773 / 9834040494
HI,
There is problem with my Philips Home Theater Product code -IN-MMS3160B/94.. purchased date is – 29-Jun-18… One Speaker not working..
Please call me and solve my problem ASAP
Name – Shivkumar Kanje
Mobile – 9730473773 / 9834040494
Hlo
I have purchased philips h/t 2.1 speakers but there was a problem sound not coming proparly so kindly give solutions for this model number is MMS2560F/94
SR.NO WC1A1541014640 please kindly give solution for this or send me near customer service center contact information do the need ful
With regards
Maranna M
8951947459
Country india karnataka state
District chitradurga taluku molakalmuru
Post hanagal village megalahatty 577535
Dear sir
I have bought new 32 Inch LED T.V of from A.R ELECTRONICS haldwani on 13 may 2018. Which model no is PHILIPS LED 32PFL3931 And S.R NO Is 110917119017004854. This LED Is blast after a short time of purchasing. I have complain which no is 60-0011348122 DEH0406180074 on 04 apr 2018.
The engineer visit in three times but problem is not solve till now.
I am highly dissatisfied with your products. In future I will never be buy philips product in future. In few days such big problem on t.v and not able to repair t.v by your engineer after three visit. I wants to replace T.V.
Your customers
Brij Mohan Pathak
HALDWANI
Mob-9837593207
Our Philips VCD mp3-cd mini hi-fi system model number FW-V230 for this model number remote has been broken where to buy it r how to change it
Sir
i have purchase a Philips DSP-75U 5.1 USB on 28 august 2014. BUT it is not working properly. please help me.
NAME- RAMBIR SINGH
ADD – P-5A PANDAV NAGAR MAYUR VIHAR PHASE-1 DELHI-91 NEAR AHLCON PUBLIC SCHOOL MAYUR VIHAR PHASE-1
PHONE NO- 9871556340,01122756185
Sir I Have Purchased a Philips 32 Lcd Tv from Malad Hypercity It is not working From Last Two Week I Need a Servicesman of lcd tv Please Sent a person To service My Lcd I given a Call So much Time at Company but no responce from there please give a good sevice to me………………………………………………….. i m philips holder
Name : Mirza Afzal Hussain
R.no.21,plot no 57, gate no 7, N.c.colony
Malwani Malad (W) Land mark- Chawdary Medical
dear sir,
i have purchased a philips induction cooker from M/s.M.B.Kolapkar from Kolhar bk of Ahmednagar Dist.Maharashtra before 2 months.it’s warranty is not over . Now It is come to my notice that the body of such induction coocer got cracked at 3 places.So you are requested to guide me in this regard.thanking you.
Mahendra S Phaltane
Mo.+91 9975148151
Dear Sir,
I had purched LCD& Home Theater from Bajaj Traders ,JABALPUR M.P.They had supplied MIC alongwith theater. But till 5th april 13 they did not attend to instalt as per manu visible in TV.This result not production of proper sound. Even after constant persuation they were pleased to attend on 5th evening throug their represative who could not instaled the MIC.Today I went to their shop & waited for 40 min. but they did not respond.What are the options left as per ethices of your co.Or who is the authority in the co.
sir
i have purchased a phillips trimmer which is not working correctly and it is in warranty and i have purchased it from ghaziabad,so what should i do now to make it right.
dear sir,
i have purchased a philips induction cooker from vishal mega mart siwan bihar .it’s warranty is not over . on 7th of feb it has been given to vishal mega mart siwan to repair it.
vishal mega mart has registered our complain to philips service center muzaffarpur bihar
on 11th of feb 2013.our registered complain number is 13021101.
what we will do then you will provide service or not humiliate customers.plz reply,soon!
sanjiv ranjan
shrinagar siwan bihar
mob.no.-9430575620
I had purchased PHILIPS LCD 32″ model no. 32PFL6577/V7 on 28 Nov. 2012
In just 3 Months the LCD TV had a problem. The TV not identified any signal
I will filed complaint customer care No.18001022929 and got complained No.PCHD2502130001 on 25 Feb 2013.
on 25th Feb one engineer chk the tv and said that is the problem of d2h after some time he call in Delhi and said card defult. He will see it tommorow but no body come. When I call in customer care they said they give reply after 24hrs. no body can resolve it.
Still i m on hold to speak his senior but no body responding to my call.
Regards
Pooja Gupta
9417377804
I had purchased PHILIPS LCD 32″ 32 PFL 6506 Invoice No.CR-9527 on date 04 March 2012 from Tirumala Music Center PVT Ltd, Dr.A.S.Rao Nagar, ECIL, Hyd.
In just 10 Months the LCD TV had a problem. The channels not identified any signal with remote or from TV Panel.
My brother will filed complaint customer care No.44664466 and got complained No.PHYD0302130019 on 03 Feb 2013.
04 Feb the LCD given to local servive center, he is checked and find out the problem is response that a part needs to the ordered and will be repaired within 2 days(Your Technician check the PCB board and took the PCB board.)
06 Feb- My brother remained with furhter promised
08 Feb- My brother remained wiht further promise from Sirisha No.040-64632005/6.
09 Feb- I(Srinivas Rao) remained with further promise from Rassule, Manager
11 Feb- Another remainder and no committment from service center.
13 Feb- Two days committement from Rassule
15 Feb- Two days committement from Rassule.
18 Feb- Two days committement from Rassule
20 Feb- Three days committement from Sirisha
23 Feb- Two days committement from Rassule.
We have given 22 days for the solution to the service center, Please replace the television as what we understand is that, the part is not yet received or not inventory, or the solution is not possible for the PHILIPS service center.
Still i m on hold to speak his senior but no body responding to my call.
Regards
D.Srinivasa Rao
9866883571/040-27186747
Dear Teem,
I am using PHILIPS Xenium X518 facing many problem like not open mail,not download net setting,Not found PC Shuits downloading.
Please help me.
Gopi
Neemrana Rajasthan
301705
I gave my Iron for repair to Philips Authorised Dealer (Balaji Electronics) in Gurgaon on 31st January 2013. The dealer lodged the complaint (complaint no.1047988). This complaint was closed without any resolution. Then I lodged fresh complaint (complaint no.1057076). 18 days have already passed but still my Iron is not repaired. This is really unacceptable from a reputed company like Philips. I purchase Philips products as it has goodwill in market but present experience has really shakened my confidence on Philips products / service. I hope immediate action will be taken on my matter. Regards, Sushant – 0-9871007010.
Hi
This is Jatin Mahajan. I have purchased Philips Sound Bar (HTS 5131) from Better Deals, 237, IInd Floor, GIP Mall Sector 38A, Noida in name of my wife Neelu Mahajan.
Right from our discussion till the time of purchasing the Home Theater, I made it clear to executive (Mr. Vishnu) that I and my wife both are working and we will not be able to install the Home Theater during the week. It was assured as a pre-condition for sale that they will get the Home Theater installed on Sunday i.e., 17-02-2013. It was his verbal assurance that he will make sure to install the product on Sunday.
On such assurance we paid the price of the Product.
On Sunday morning at around 10.40, I gave call to Mr. Vishnu at his mobile no. 7503013222 regarding installation of Home Theater. It was informed that he will reply within 15 minutes. However, I didn’t received the revert. I again called him at aroung 11.50 A.M which was picked up his colleage with reply that he is not around. AT 12.20 A.M got call from Mr. Vishnu that they will not be able to install the Home Theater on Sunday as today is official off of Philips employees. The detail of calls and discussions can be produced.
When, I asked about his assurance, he said that he is helpless since it is off of technical department. I also informed that all companies used to get the system installed on Saturdays and Sundays. At least personally, I have such experience. He also responded that you can come early evening on Monday to get the Home Theater installed.
My submission is that when it was offical close of technicians on Sunday, the fact should have been be cleared to him even at the time of selling the Product. He should clearly informed me that he will not be able to installed the product on given day. Specifically, I informed him, we won’t be at home on working days. It is clearly tempting to sale the product without even iaking care interest of gulliable consumer.
SInce, employees represent the company and action and assurances of responsiblity of Organisation. Accordingly, it is responsibilty of Philips to make sure that such fake assurances should not been given by employees.
It is clearly deficiency in terms of Consumer Protection Act, 1986. I need at least reply from the eand of Philips on it.
Regards,
Jatin Mahajan
Company Secretary, LLB
098715-35366
Low 2/3 of display not visible since Sep 12 last week. I have called up the call centre which directed me to contact Dunlop bridge centre ph – 30605954. The service man came from there and checked the problem and told me that this will be solved in the workshop. He has collected the TV set vide token no PKOL2909120007 on 11th October 2012. Since then there was no communication from them and on enquiry I was told that the component is defective and they were waiting for the component from HO on 31st October 2012. I have called again and again and got the same reply every time in November and December. Lat week of December they have called me to inform that the component is not available and as such the TV can’t be repaired.
My question to you is very simple — Is this the service standard of Philips and do we expect after paying a lot of money that the product purchased from Philips is of such standard and quality that the same can’t be repaired because of one component is not available and it is just wastage of money.
I was thinking of going to consumer court but before that i thought I should also get your views about this type of service and pain suffered by me.
sir
I have one old VCD MP3 SOUND MACHINE AZ5050 , I want just return to philips . if
possible some renumeration for this( amount 1000 rs) as i am 56 yrs old so just i do not
want to give it to any other electrical shop. please answer to my email id. thanking you
Hi,
I am using philips Grinder Mixer 1632, with in 6 month period, i found that its motor got burn . Thanks God it was in warrunty period either i have to face lots of problem as still i am facing in warunty period…………….
I called to philips engg. , he visited & check & told me that i m placing order for motor & within 2 – 3 days , it will get replace…………
Now almost 15 days passed, i am waiting for engg.
the engg have update on customer centre that customer have closed the complain………
now i asked to Local customer care, they told me one docket no. , by which my grinder motor was dispatched from philips warehouse, when i checked this docket no.
i found that it is booked for another location, they provide me a fake docket no…………
WHOM TO TRUST >>>>>>>>>>>>>>>>>>>>>>>>>>
A Brand name like philips is going to spoil with these wrong commitment of their person………………..
Another thing, when i contact to customer care – 1800 1022 929
First time i spoke with SARITA, i told her my all the issue & she told me to kept line on hold to speak with Senior……….. after 15 min hold, i got frustted & disconnect the call …………………..
Again i called to customer care, now i was speaking with Mr. Ravindra,,,,,,,,,,,,,,,
I repeated my issue & the same answer from there,,,,,,,,,,,,,,,, please keep liine on hold, i m transfering your call to my senior…………………..
Still i m on hold to speak his senior but no body responding to my call…………..
i got frustted & share the PHILIPS CARE EXPERIANCE with you…………………
now you can move with your choice to buy further…………….. Home Appliances………
Thanks
Hi,
I am using Philips DVD player, but all DVD’s dont run in that. splcialy DVD’s which are from any other countries. Like i have DVD which i purcharce in US and in hongkong, i am not able play these DVD’s , some one told me that, there are coad in DVD player to read different regions DVD’s, i need to uncoad the reader from DVD player so that i can play all the DVD’s on it. plz help me for how to go about it.
Waiting for your urgent revert.
Regs…Janhavi.
We purchased mix grinder on 29.04.2012 from Reliance digital, Indirapuram, Gaziabad model no:MG HL 1643. The big jar top cover glass is noticed little in brittle condition and as result we are not using which may damaged the human who is handing,our request to change the same on top priority since it is in gurantee period.Salesman ID:60085667,C2932 #0050 .
mY contact no:09650071087
more than 10 times calling your customer care and mailing several times.
today on 4 jan after 11 dec when they took the home theater i got reply that the spare parts of my product are not available and nothing can be done to repair it.
more than 20 days to find out that you have some spare in your warehouse or not
i think you don’t live in 21st century
tell your people that there is something called networking and internet
and they can use it for client convince
today i was told that i have to give my bill (if i have it and i don’t) to the service center
to get a discount on the next buy of Philips
you guys still think that i would buy Philips
i shall now post this to every website possible
just to get my anger out
off course Philips won’t get affected by it cause you don’t use internet.
thank you Philips
sense and simplicity —- really
regards
job no. 999985721002647
I have purchased philips ho,me theater from croma vadodara on 23dec2012 and person from phillips instalation centre refuse to provide service to my house. Now i donot want any goods from any phillips product.
please reply as soon as possible.
Sajid
respected sir
We had installed philips trim 1 ECG machine , a faulty machine was installed by philips company dealer imago system and after 10 months it was replced claiming that it was indeed a faulty one.
sad part is it was replaced by another faulty philips trim 1 ECG machine. the machine was sent for repair last month to banglore for service, still the problem is not rectified. we have faced lot of inconvenience due to this faulty machine and also not able to place orders for other equipments. kindly rectify this problem for a future smoother transactions.
thanking you
Hi, We have purchased a Philips 55″ TV for our Video Conferencing equipment. Which started giving Echo problem after one month and it took more than 6 months to get replacement for the TV. And it worked fine for 2 Months. Now it is not powering on and I raised a Ticket with Philips. The Customer Support Representative says it will take 48 working hours for the engineer to Visit ie., 9:00Am to 9:00PM working hours or 4 days.
Do you really think this is good support? We purchase a TV of Rs. 1,00,000.00/- and if we have any problems you want us to sit idle for 4 days..
Now I will not recommend any Philips products / brand to anybody.
I also came to know why people in India do not prefer Philips….
Hi
I purchased a C.F.L bulb and a normal bulb of 15 watt and 60 watt respectively on 17-12-2012. Both the bulbs got repaired within a day the normal bulb’s round glass just fell down when i tried to light it in the morning and broke into pieces. please test the bulb before you release it to the market its really a matter of concern which should be taken up seriously.
Thanks & Regards
A.G Surendaran
good morning
i have purchased 32″ LED TV from M/s SantoshElectronics Secunderabad-AP on 01-12-2012 who have assured me installation within 24hrs but since a week has passed no one has turned up for wall mounting, on 4-12-2012 we recieved a call from 8341972259 that he will come on same day or next day on 6-12-2012 since no one turned up we called on this number mentioned who is questioning why we have purchased Philips, and insists that we wait untill he gives appointment. This is the case of service personel response towards customers who have been using this brand from last 40 years.(transistor,tv,vcd,lights etc). please let me know what is the procedure your company adopts towards installation of new products, or we r left to our fate for puchasing the PHILIPS products. at same time please let me know when our new LED will be wall mounted.
g.s.haribabu
c/o. Srinivas Rao(APSHRC)
5-1-186 BANDLAGUDA ,RAJENDRANAGAR,HYD-86.
i bought led philips ,which guarantee period expire on april 2013,32 inches ,not working.
i buy a lx 600 home theatre philip pl.you advice how can adject speakers in my room in a high of my room my room size 18*16 how can adject hight and speaders distens in my room. how can best and powerfull speakers voice in home theater pl you help me.in my mail adress.pl.you send map and chart in foot and metre to the home distence.thank you.
Hahaha….Guys…..no use of crying and complaining…….as Mr Khatri(Philips Customer Care Executive) said above that Philips believe in sense and simplicity…….they apply the SENSE only when the things are SIMPLE. They don’t address the customer grievance(Since unattended complaints results in grievance and are complicated)………. I’ve been into day-in day-out calling to customer care and authorized service center from past one month but all in vain……………..
Dear Philips Customer Support,
We have purchased a Philips LED 55″ from Next Showroom Korum Mall Thane on 12/10/2011 and were promised to be offered a free home theater and a 24″ Philips LED. Have attached the Photo-copy of the bill for your reference. Now its almost a year and we have still not received the LED.
You guys have promised it while your sales and now have not kept your words. Every time we were told it will be done next month but still its the same. A entire year has past away and still you guys have the same reply. We have made several complaints however the worst part is you guys do not have any courtesy to even get back to us and keep us updated about the status.
Please suggest us what should we do???
We still are ready to let go your pathetic after sales service and false & bluff commitments if you give us the LED by this month.
Please reply soon. Please have some respect for your customers.
Kind Regards,
Rohan
I had lodged a complaint with customer support for my LCD TV MODEL NO.42PFL/5203 purchased 10/06/2009 on 13 th JUNE 2012 from NAVEEN ELECTROTECH PVT.LTD. H-4/4,MODEL TOWN-IInd,DELHI complaint number is 1306120118, then on 19th june cancelled and then 24th june no. is 2406120025 to mr .deepak joshi, then 4th july no.0407120175 ,then 11th july no. is 1107120067.Mr GILL phn. no. 9250900720 and Mr. was looking after my complain and suddenly he left and then Mr. sharma joined and he also left and then one Engineer MR.DIGVIJAY came to us and checked the TV(job no.PDEL 1107120067).AND they picked up the TV to the service centre MANTHAN ELECTRONICS SHAKTI NAGAR NEW DELHI and they said the set will be exchange so we are forwarding your request and you have to wait for some time and they asked for the bill and we had send to MR.GILL TO MR. ANIL TO MR. SHARMA two three times and now MR.SURAT phn No.9818546622 and one of your sr. Mr. KAMAR they are again asking the invoice it seems that THE PHILIPS INDIA BECOME THE WORST COMPANY IN INDIA the all people in your company they are making us FOOL and they are not even pick the phone calls we are Very disappointed with the service quality and response from Philips India.Please treat this on priority as it been almost SIX months now.
HI,
There is problem with my Philips Home Theater-HTS3520 since last many months. I have complained about it many time but no body turnout to my home to check the product. I have many complaint numbers. Last complaint no-946567.
Problems in product: (1) Try (which carry DVD/CD) is getting in and out with one hit to remote button. (2) Getting switched on automatically after 3-4 hours if main power is on
Kindly look in to the issue.
I had lodged a complaint with customer support on 23 June 2012 with respect to replacement of a broken part in the juicer (top cover) – Model number HR1858/90. The complaint number is “JS No – 999984140865521.”. The service center number was “26238235”. Despite repeated calls and reminders, the issue remains unresolved. All I get to hear is “It will 48 hours” each time I call the service center.
Very disappointed with the service quality and response from Philips India. Is this how Philips treats its customer once it has sold off a product.
Pls treat this on priority as it been almost a month now.
Dear sir ,
I Renchen Thomas R/o dakshinpuri extn.New Delhi . requesting to your help that ; I am repaired my DSP 3300 Hometheatre system in your authorised service centre at Lajpath Nagar yesterday . But the problem is your service man done my system so worsening as earlier .I also paid 700/- for your service charge .my humble request to you that keep proper service man who knows what philips is.So kindly service my system as earlier as possible
Hi
With reference to the mail below, I thank you (Manoj) and the company for addressing my concern. However my woes have further being enhanced.
I got a call from one of your service centre(City Service – Kolkata). The person(Mr. Subhas Chatterjee) there promised that he will look into it and that I will not be charged again. I spent another Rs.150 and took the TV to the service centre. Now when the TV set has been repaired they want me to pay Rs. 1900. I told them it was agreed that I will not pay again as I have already spent Rs. 2000 earlier they said me to get in touch with the philips company. Its been almost 2 months and I have not got my TV back.
This is a real bad experience. A never expected situation from such an old MNC company.
Regards
Aakash K Misra
9830602414
============================================
EARLIER COMMUNICATION
My comment
==========
TV was not working..I complained to service centre..they rectified took Rs 2000….it is still not working..now they are demading Rs.6500… this is a bad experience ..wanted to register a complaint…I am bust right now..will search for your customer service managers email ID and write to him.
Customer Care Response
====================
Dear Mr.Misra,
Thank you for contacting Philips Consumer Care.
With respect to your e-mail, we deeply regret for any inconvenience you have faced. As we at Philips Consumer Care believe in sense and simplicity,we would like to inform you that we have forwarded your request to the concerned department. Kindly wait for the response from our concern department.
For further information please do not hesitate to contact us again.
Kind Regards,
Philips Customer Care
Executive Name: Manoj Khatri
Contact Us # 1800 102 2929 (Toll Free), 1860 180 1111(Standard rate apply)
Work Timings: Mon – Sat # 9am to 9pm / Sunday # 9am to 6 pm
Sir
i ve purchase a philips water purifier from Spectra vision, Orissa. Bhubaneswar.last one year.the water purifier candel is damaged.but when ever i told them to provide me a new candel.they told me that the candel is not available with us or any whereels. u can get that out side of the state if possible fr which now i m facing lot of problem,if we will not getting a spare of a product that is worthless to use that product.kindely make it convenient and sulv my problem.
Name- Ramakant Behera.
plot-no-156/A, Bapuji nagar.Orissa, Bhubaneswar.
Tel no-9437394773 / 9861061999