Samsung Air Conditioner Customer Care Number, Service Centers, Warranty

Subject: Deficiency of services in Installation of Air Conditioners- Reg.
REF: 1. Samsung AC 12NV3 PAWK
2. Samsung AC 18NV3 HFWK

Sir,

1. The above referred 1.0 and 1.5 T Samsung Air conditioners were bought by me on 01.05.2018 from M/s Bajaj Electronics, Pillar No. 138, Svy No. 400, Attapur, Rajendranagar, Hyderabad vide Invoice No. 1210/10/S-7412, 1210/10/S-7413 dt. 01.05.2018, with an assurance that it would be installed at the earliest.

2. The 2 AC along with outer unit and angles were delivered at my residence on 3.5.18 and they were to be installed on 4.5.2018.

3. On 5.5.2018 the technician came to install after making repeated requests and drilled holes on the wall and he said that that place is not apt as he is unable to drill hole owing to excess width of wall which he examined prior to drilling. The technicians were not having chisels of appropriate size to make the hole too. They are expecting the purchaser to provide ladders etc in spite of charging Rs 750/- per unit which is not always available. In my case I provided 2.5 mt high painters stool too.

4. You may appreciate that the wall has become shoddy as it’s riddled with holes. Now the technician says that place needs to be changed, which will make wall shabby which otherwise would have got concealed under inner unit. Kindly tell me what is the remedy for the tainted wall.

5. The matter was informed to Bajaj electronics, Mr Qayyum (8801997471) he asked me to contact the service center of Samsung. I visited and explained the service center people, they informed me that they would resolve the issue today by 3.00 pm which never happened. Hence, I am complaining with respect to deficiency of services. The cell no of technician is 9182139393

6. I request you to get the ACs installed as per my satisfaction or the units may be taken back and amount due to me paid back.

7. You may appreciate that I am hard pressed for time and I cannot afford to run from pillar to post to resolve the issue. After sales each one is shirking responsibilities on each another (Bajaj & Service center) which does not give good picture about your organization.

8. Hope my issue will be attended on priority as the purpose of purchasing ACs itself is getting defeated due to high headedness, irresponsible staff hired by you.

9. Anticipating redressal to my problem.

Regards

Dr G Shyam Prasad
3-5-118, Flat no. 101, SRI SAI BALAJI ENCLAVE
KRISHNA NAGAR, Hyderguda,
Hyderabad- 500048, Telangana.
Cell: 9866431157

don’t buy Samsung ever ! Worst service i had seen ! They think we customers are fools.. I bought my 1.5 tonne AC in may 2011 and exactly after 1 year I had a problem with coil and gas leakage for which they charged 5000 rs ! 6 months after that I had a similar problem for which I spent 1000.. The worst part is if the service guy comes and takes a look u will have to pay 450 rs regardless of whether problem is solved or not ! It’s all money making gimmicks ! Better go for local service say NO to Samsung !

I bought a 1.5 Ton Samsung Split AC in April 26 2013. After 7 days the installation and after a complaint of “No cooling” I was told by the service Centre not responding now Still not working. i am go to consumer Cort.

SIR,
I lodge a complaint on the toll free number for repair of ac and person contacted replied that your complaint will be redressed within 8 hours. your technical mechanic mr. aman or abhinav in amritsar division assured me that i am coming within one hour on 7-5-2013, after waiting for four hours i again called him, he again replied i am just coming, no body have come. Next day on 8-5-2013 i again called him to come.He again replied he is coming soon, in spite of me going to office I waited for him for the whole day but nothing except assurance has been given. on 9-5-2013 i again called him. he began to use abusive language . Are you mental when ever we will feel free, will come . I have no time. if you can not wait you can repair your ac from any where there are so many shops in the city. understand.
sir, if this type of reply will be given by your technical mechanic who will come to you.I advise to stop toll free number or customer care number. i will file a complaint in consumer court against this behave and survice shortly.

SURINDER BINDRA INSIDE LOHGARH GATE KATRA MOTI RAM AMRITSAR 98880-23522 DATED 9-5-2013

I had purchased the Samsung AC – model AS123BPENSTL on 6th April 2012 oi Bangalore and due to installation defect , the whoLE AC burnt ; after repeated pursuits with local customer care, it was freely replaced ion 13.07.2012 but your own service technicians cut and took away the copper / foamcovered pipe from AC to condenser saying it will reduce cooling if it is there and i believe the 2mtr pipe is about Rs. 2000/- in cost ; THis is mere theft by your service technicians; Thereafter, we noticed that due to your product being manufactured with inferior quality plastics on the outer and a big gap on the back of condenser , the squirrel and rat can get into AC and spoil the condenser; I had to 3 times call the service technicians and finally by spending Rs. 3000/- for cost of condenser and another Rs. 3500/- for wire mesh protection and labour , i got it repaired; Hence, due to the pains undertaken by me and inferior quality of material used and your own people taking away my pipe , please reimburse me immediately the total amount of Rs. 8500/- immediately (total of above amounts) as me , as customer have been enough pained by your AC ; I was a Samsung fan earlier but now i have second thoughts when i buy my next AC in future or any other product ; I will never want to be pained by Samsung ;

I have now attached the Condenser bill, the original AC bill and photos of the AC )(with wire mesh protection ) for your perusal ; My customer care complaint no. is 8443806469; Your bangalore office- Mr. Lakshmanan and your earlier Manager- Mr. Seshachala know the pains i underwent as i described all this to them also ;

i am also very disturbed by the callous attitude of your Senior people who do not understand the pain the customer goes through; i had reqeusted for a call back from someone senior of Samsung marketing but till date no one ever bothered to call ;

i am hereby therefore, giving 15 days time to your company to settle my claim which is valid based on my pain and expenses and if not , thereafter I will go to the customer complaint forums on TV and legal courts available and also claim compensation for all such pains ;

AJAY SHARMA
09740509491

I bought 1 ton Samsung AC machine from great eastern company kolkata 2 years ago , but after few day its stopped start working & cooling problem, I went to the dealer but he said give your complain to customer care after that I gave complain to customer care & the person came to my house 2/3 times but unable resolve problem & they closed the complain without my knowledge. i again make compain then again two person came but they were also not able to solve my problem & closed the docket.next time I make complain again but they response me in very bad manner & told me that first you deposit our charges only then their person will visit. & behaviour of the person was untolerable, after that I never complain again .Please advice me wat to do.either you solve the problem or I will go to Consumer court for justice

trilok
9830506163

I have bought a samsung split AC From last one year no body come to home for resolve my ac problem…
it hung in my drawing room like a shop piece…

My New complain number 8422888382…….

PCB problem……

Dear users,
please dont buy samsung split AC products because i buy samsung 1.5ton bio sleep plus,my purchase date is 19.2.2012 i booked a complaint about that cooling is not achieved on 19.2.2013,one year is not completed.they are saying that our warrenty will finish it of on one day before,customer says to me that you have warrenty,but the service engineer said you have no warrenty.so please my dear friends dont buy samsung AC please buy some other because sevice is so poor.dont suy samsung product
s.l.vimal
9942927911

Dear sir

I had purchaced a two ton ac from my dealer in mapusa goa 2yrs ago the ac has given me n no of problems in the second year and now has finally stopped functioning. as the model has changed i request you to get back at the earliest and sought out the problem we are sitting in our living room in ubearable hot condition and would like a replacement at a differnce as soon as possible very unhappy with service
Regards
Mr savio

Hi Team,

I just want to share my experience, i brought 1.5 ton windown AC 2010 almost 2 years it works fine, even now it was working fine, but i called for service engineer for the regular check and complian we feel less colling, ……

He initially told me that it was due to the gas leak, it would cost me 1200, and service and trasnport altogether around 1500, once the AC moved to there service center, now they complian i need to change the alumuni coil -2600, and some condensor 600, some thing else 200,

Now, I wonder with all these problems how was my AC working, ?, do i need to belive this service centers / service engineer. do they really care about the customer

I also lost intrest on Sumsung due to this unjustified charges and poor support.

Samsung a/c 3* 1.5 ton – Model No. AS183 Purchased on 05-05-2011
Compressor busted – Complaint No. 8440507321 –
Request for Replacement of Faulty Machine.
+ + +

With reference to the cited above, this is to bring in to your kind notice and complain you that it is hardly one year since we have purchased your a/c as referenced above and till date the machine was attended at least 8 times by your local technician.

In the second week of August’ 11 Gas was refilled in the compressor as the same was leaked due to some technical snag in the machine.

In the first week of March’ 12 the compressor of the machine busted and was replaced by your Local Service Centre.

In the month of April’ 12 we complained that for last 4 -5 months our main unit of A/c inside our bed room was making a lot of cracking and breaking type noises and water was dripping from its air outlet panel. We were even unable to take proper sleep because of noises that every now and then coming out of A/c Unit. On 07-07-2011 Local Service Centre Technician attended the machine He changed a part of main unit named: PCB or something and charged us Rs. 1800/- for the same but to my dismay the problem was continued. Then the Technician replaced our Stabilizer with an old one that he brought from somewhere stating that it will manage the current flow.

Now three days back the machine once again stopped working at night. Today, it was attended by the same Local Service Centre technician. He has informed us that the compressor of the machine has been busted and need to be replaced. He has booked the complaint with service center as wide referenced above.

Sir, this is for the second time in a year that the stabilizer of my A/c has been busted. I do not see any reasons why should we suffer because of faulty unit or incapability of your authorized Technician/Mechanic to find out the exact cause of the complains? Why should I be forced to call your Local Service Centre every now and then or why should I be forced to bear with faulty machine. Now I am not prepared to waste my time in waiting for the repairing of my machine any more.

I request you kindly to look into the matter and instruct your Local Service Center Officials to arrange for an immediate replacement of the faulty unit without any further delay, today itself only otherwise I shall be forced to take the matter to the Forum and Internet.

I have a samsung window ac at my home at Delhi (303 Parivaar Aptmts,Plot no 30 IP Extn Delhi 110092) Since yesterday night it has stopped working & the service person says that he cannot cone today nor tomorrow but on wednesday he can come. Please appreciate that to the extent I know there cannot be a holiday for a service personnel.
Please treat tghis as an urgent request & expedite.

Thanking you,

Yours sincerely,

VSV Kumar
9971518686

Dear Some1 @ Samsung,

I bought a 1.5 Ton Samsung Split AC in March 2009. 10 days after the installation and after a complaint of “No cooling” I was told by the service engineer that the AC had FAILED Compresser, which was replaced after 5-6 days after much follow-up. In Summer 2010 the AC stopped working because od Condensor Coil Failure. While replacing this, the Engineer informs that there’s no refrigerant Gas in the system and had to Top-up by paying Rs 1000. Now in March of 2011 the AC has no cooling. Have registered a complaint on Friday 23rd March Complaint No 8426596941 and even after 60 hours the Engineer Has NOT turned up. have made some 10 calls to service centre, and have had no luck so far. Am not sure id Samsung reads these posts but am wondering why Samsung is killing theor reputation by such a shoddy products and service In India?

Dear Customer Care Manager,
i purchased samsung window acs(qty 02)model no awt18xsb from digitus electronics Jammu on 18 May 2009 vide invoice no 353. on re-location, acs are now installed in my residence at Sohna rd, Gurgaon. one of the acs has stopped functioing as it is not switching through remote as well as manual mode.my address is:#401,tower 02, vipul greens, sect-48, sohna rd, Gurgaon, pin 122002. request direct your service team to do the needful.comments of your valued customers given above notwithstanding, hope to get prompt response and service.
thanks & regards,
kuldip salaria
+918800630222

I also have bitter experience with Samsung AC. ( window ) . within 5 months of installing the unit, the service engineers said gas has to be refilled. I paid Rs. 2000 for this. Then within 4 months, same problem. again i paid another 1500. Within 4 months, it stopped functioning. they said this time it was compressor gone., though it was under warranty, transport charges and service charges of Rs. 800 was collected from us. Now for the past one year we have not used the AC and got fed up with these untrusty companies and their employees. We had bitter experience with Onida also before. We have decided to never buy these two companies products in the future and also tell most of our friends not to believe these kind of companies. Most of the companies dont bother about the service once the product is sold. it is better to pay more money and buy premium & specialized companies products . The more cost paid would be actually less than these cheap companies ploy of collecting money every now and then. Atleast you will be free from anxiety, blood pressure and disappointment. One doesn’t know how to deal with these kind of things….its a social apathy. Big companies spend a lot of advertisements and attract the customers to pay their hard earned money and then right royally take them for granted and dont even care to attend to the calls of the customers for service.

I am very disappointed at the no-response even after ABOUT A MONTH complaint on non-working of window AC (complaint no. 8414370051)
Pl look into the complaint pending as i m fed up calling 4-5 times daily to the service centre

I had purchased a samsung 2.0 ton AC on 13.03.09, my Ac turned Dead on 14.08.10 , Inspite of my repeated phone calls to the call center no service personel came to give free service so far. kindly DO NOT PURCHASE ANY SAMSUNG PRODUCTS

I had purchased a Samsung Ac on 10th October 2009. Inspite of my repeated phone calls to the call center no service personel came to give free service so far. My advice is DO NOT PURCHASE any Samsung product.

I purchased samsung split ac of 1.5 tonnes in June’10, just after a week there was some noice coming out of the ac, I complained to the service centre. A mechanic visited my house asking for a photocopy of the original purchase receipt. I was in the office and receipt was with me. It was not available at home. Mechanic insisted for receipt and did not attend to the complaint thereafter. The voice continued coming in. After few days again I lodged the complaint, another mechanic came asking for the date of visit if previous mechanic and date of his visit. I did not know the date and name as such could not tell him. He left the job unattended.

on 27/08/10 the ac stopped working. I lodged complaint No.4216. The complaint could be attended after2/3 days again asked for a photocopy of the bill. This time it was given to him. He went back saying that after half an hour he will come back. He did not turn up. on 01.09.10 I rant up the the service centre, who asked who visited, when visited ? after explaining everything next day a man visited saying its one electronic part of not working, we have given order to the company, the moment, it is received, it will be replace. Another mechanic visited after 7 days with repeated persuation and replaced the part. but the problem was not resolved. He said that the compressor is out of order. It has to be repaired. Till now I am waiting for mechanic to come. my whole summers have gone so troublesome I can never forget. Super third class service centre you have in BAREILLY(up), PHONE : 09927800526, 05813259897, 05812510218.

I have sent sms to my 10 friends advising not to purchase samsung products and would send another 100 sms shortly if my AC is not replaced immediately with cancellation of services of service centre or severe penalties.

I also lodged complaint to you earlier but it is still unattended.
My next line of action is to go to consumer forum.
KC Agrawal
09412736757
05812301615.

Dear Sir,
Sub: Purchase of 1-Ton Split AC – AS12EFBXT/Product Set S No. A294 P2
LS4008820 & Unistus Uni Stab Stabilizer – US 400 B Metal thro’ SC Shah &
Co (P) Ltd., Chennai-87 in the name of B. Sanjay – AC not cooling effectively
in spite of inspection and adjustment of the machine by your
Mechs./engineers – Reg.

Ref: Shah’s Bill VA-505 dated 15th June, 2009 (2) letter dated 21st June, 2009(3) my e-mails dated 28-8-2010, 3-9-2010, 10-9-10, 16-09-10
********
Eversince the purchase of the above AC, it has not worked normally. No. of times the mechs. who visited tried their best but the AC did not show any improvement. In the meanwhile we had to go to uk and came back only recently. On arrival, we again contacted the service centre. A mech.came and changed the capacitor and said it would work normally. But it did not even in his presen ce after it switched on for over 45 minutes. However, he wanted me to see for some more time and hewent saying he would con tact me next day. AC remained as it is. Then I tried to contact them thro’ emails. Despite no.. of emails sent, none responded till today. So, please do the needful early. Regards, PBMenon, email id: menonparayil@yahoo.co.uk

Mere dwara 1 split AC 24/6/2009, 2 split AC 25/6/2009, 1 Split AC 22/5/2010 ko Samsung Company ke Ahuja Light Store Kota (Rajsthan) se Purchase kiye Jinka Mera service center Guna Madhya Pradesh diya gaya hai. Jisko Mr. Gajendra Jinka Cell no. 887158001 he. Mere dwara last 4-5 month se minimum 50 time complaint kar chuka ki mere AC mein Proper cooling & Water drained out from blower uske baad bhi aaj date tak kuch bhi response nahi diya gaya he.

Is se mujhe aisa lagta he ki sumsung company ki service bahut poor he. If withing one week meri complaint ka satisfaction nahi kiya gaya to mujhe majbooran consumer forum mein jana padega. jiske hone wale kharche ki responsibility company ki hogi.

Rgds!
Girraj Bansal
9425126350

I must thank to the Team Of SAMSUNG higher ups especiailly MR.Soumen( Mob no.+919706080567) who called me up last night(01.09.10) and attended to my problem .Today(02.09.10) in the morning between 10.00 am to 11.00am my AC was Repaired and both AC’s were serviced.My special thanks to AJAYJEE( Umang,Dibrugarh,ASSAM) for helping me out in this moment.

I wish all the best to SAMSUNG TEAM for the attention and cooperation rendered to me maintaining high standards of Customer Care.

With Warm Regards

Veerendra Kumar Rawat(mob.no.09435130662)
Lengrai Tea Estate
Tengakhat
Dibrugarh
786103

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i have bought a samsung r.g ton split a.c. on 07-08-2007. Nw my a.c. Compressor is annoying me a lot…. The cooling has turned zero.
Please help me out in this matter…. i’ve lodged a complaint with the samsung customer care also…. My complaint number is 8416497820.
Please do the needful as soon as possible.
Thanking you.
Faisal khan.
09997073431.