Samsung Refrigerator Customer Care Number, Service Centers, Warranty
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Samsung Refrigerator Customer Care offers services to the customers with regard to any issues with the refrigerators bought from Samsung. Customers can call to the customer care number provided below for warranty claims, product support.
Samsung Refrigerator Customer Care Details
Customer Care Phone Number
The customers can refer the Samsung Refrigerator customer care numbers mentioned below and make use of the services offered by the Samsung Refrigerator customer care. The service is available from Monday to Sunday between 9:00 a.m. to 8 p.m.
Toll Free Number : 1800 3000 8282, 18002668282
1800 110011(From MTNL/BSNL Lines)
Phone : 3030 8282 (Prefix Local STD Code)
Company Website : https://www.samsung.co.in
Samsung Refrigerator Service Centres by City
Samsung Refrigerator Service Centre-Bangalore
No. 522/11, 63rd Cross, 5th Block, Rajaji Nagar
City : Bangalore
Karnataka, India.
Samsung Refrigerator Service Centre-Kolkata
P280/1, Bangur Avenue, Block A, Near Modern School
City : Kolkata
West Bengal
India.
Samsung Refrigerator Service Centre – Mumbai
Name : Vision Services
Address :
Plot No.646 /11,
Old Kolsawadi, Kapad Bazar Road,
Lane Opposite To Padadi Mhim.
City : Mumbai
Phone Number : 022-32663555, 9834000000
Email-id : samsungvision@gmail.com
Samsung Refrigerator Service Centre – Visakhapatnam
Name : Ajit Digital Engineering
Address :
No.N7-11-1, Ground Floor,
Esi Hospital Rd,
Near Pantulugari Meda
Old Gajuwaka.
City : Visakhapatnam
Phone Number : 91-9440190753
Samsung Refrigerator Service Centre – Hyderabad
Name : Touch Home Express Pvt Ltd
Address : 6-3-1186/5/2, Begumpet, Lane Beside.
City : Hyderabad
Phone Number : 040-44664477
Samsung Refrigerator Warranty
Samsung refrigerator generally has a 5 year warranty period for compressor. Refrigerators with digital inverter and top mount freezer have 10 year warranty.
Under warranty plastic, bulb, tube and glassware are not covered.The warranty is not transferrable. It is confined to the first owner only.
Repair or replacement of the product is carried out through company’s authorized service centres.
For further information on warranty for Samsung refrigerators please visit company website.
About Samsung Refrigerator
Samsung refrigerators design offers extensive storage capacity, flexibility and super cooling technology. It has a wide product range which includes refrigerators like food show case refrigerator, convertible freezer to fridge refrigerator.
Samsung refrigerators have four-door Flex, French door and side by side, Top Mounted Freezer, Bottom Mounted Freezer door design. Its features make it unique in the refrigerator technology. Samsung’s 32-inch 25 cubic feet, French door with external water dispenser has specifications such as High-Efficiency LED Lighting which Illuminates Virtually Every Corner, Twin Cooling plus Helps Produce Stay Fresher Longer and Fresh, Filtered Water available Straight from Your Refrigerator.
Frequently Asked Questions
Where can I get information about warranty check?
You can get a complete detail of the warranty in company’s website. Please visit the website.
In Samsung Frost Free Refrigerator what is Quick Cooling Mode?
It activates and blows cold air into fridge with temperature reaching 1°C. By this you will have cold beverage in 65 minutes.
Where can I find Samsung service centres for refrigerators?
Some service centres are listed above. To know your store locator please visit website.
For more information about Samsung refrigerator price, Samsung Refrigerator models and other details visit the official website. The link to the website is provided above.
Visit Samsung’s Face book fan page to know more about refrigerators.
Facebook : https://www.facebook.com/SamsungHomeAppliances/
To
Sumsung Refrigerator Customer Care
Sub : Trouble given by Refrigerator purchased on 14th May 2011 from M/S Shree
Distributors , Ulubari ,Guwahati . Model No. RT29M0598
SL No.05984ZAB114N
Sir,
Please note that the above referred fridge bought from M/s Shree Distributors of Ulubari , Guwahati , showed failing of its cooling system in September 2012 , and we informed service centre at Tezpur immediately. They rendered servicing to it and handed over it to us. But unfortunately, the fridge’s cooling system again failed in November 2012. Again, the service centre was informed of it and they took away the fridge. But so far we have not received any communication from them.
Now, in our opinion, a product of Samsung should not have given trouble so early, specially because, the model was costly.
So, we request you to do the needful in this regard immediately on receiving of this letter , and arrange to replace the defective fridge with a fresh one of standard quality.
Thanking you
Yours sincerely
Nipu Bora
Mobile No.9435081757
Tezpur
Dear Sir/Madam,
I am totally dissatisfied with SAMSUNG COMPANY, I am having an SAMSUNG REFRIGATOR 250 ltrs double door. We raised complained vide complain No. 8447602111 dated 03/12/2012. but they had not taken care with service centre even reported false regarding visit at my home, still we remind every day at call centre but not taken proper action regarding service of compressor problem till date.10.12.2012
Request you to please resolve this issue on top priority and also not to force to complained in consumer court for legal action against Samsung company.
Dear Sir/Madam,
I am totally dissatisfied with SAMSUNG COMPANY, I am having an SAMSUNG REFRIGATOR 250 ltrs double door. Fridge is junked from inside. On complained your technician visited at our residence and after checking the fridge your technician inform to my daughter that company is not taking in this regarding and also suggest that we our self scrap and paint the fridge.
On 26-11-2012 again we raised the complained vide complain no-8447321061 dated 26th November 2012 but till now no actuion has been taken from your end.
Request you to please resolve this issue on top priority and also not to force to complained in consumer court for legal action against Samsung company.
Yours truly,
Sajjan Singh F/o Neet Yadav
09873166788 (Mobile)
sir
we have 2 numbers of double door refrigirator
i am getting calls from your people saying they will come for free service but till now no body turn up and earlier apporoxmate 4 months backs they fitted some part for rats i several time told them i have two nos of refrigirators but they always work for one
my mobile no 09885111154
please look in to this matter and send them after 6 pm or only on sundays
please serve as per customers requriment and not asper yours
I purchased samsung double door fridge 2 yrs back and in that there is water leakage problem I am regulerly complaining for last one week and my complain no. Is 8423872525 dated 24 oct 12 . Servicing person is contacting after 4 days and forcing me to come to service centre and deposit Rs 250 at service centre which I told on his phone no. 8445050409 pl. Come and collect Rs. 250 and than you see my fridge which he simply refuge to oblige. May I request to samsung marketing authorities that if coustomer has to go to service centre and deposit cash than why can’t you close down your call centre and save money.
I hv purchased SAMSUNG RA18F refrigerator. After 6 months of purchase, its give me lot of trouble. firstly, compressor was replaced by the company due to improper colling. every 3-4 month, i hv to call service engineer to check for the cooling complain.
WROST PRODUCT FROM SAMSUNG.
dear sir
i have purchased samsung refrigerator just before few days.
i got problem of water deposited inside the freez heavely.
i registered my freez also they provide me a complain no and also give assurance
to check my freez by an engineer, but till date no action is taken from cus care.
now i desided to go to consumer forum for replace my complain freez or money
and also publish about this in local leading news paper if not get support in this matter.
my mob.no 97061561506.
purchased from..chinaki..nowgong..assam.
my name.. s.k.bhuyan add:, canara bank, tezpur assam 784001
I too have the same problem, this should be published in all the local and national news papers, so that they know the quality of the samsung products. I bought a samsung fridge costing Rs 17000 on 03/05/12 from Dimapur, Nagaland. Its the 4th time i am going to call those samsung technicians who just come for nameshake and for whom we have to wait for 2/3 days without attending office. I don’t know what to do with this refrigerator.
Samsung – The worst product ever…
& even worse customer services …
Its been a month or so that we have been complaining about our refrigerator creating problems…No cooling N all our items have been wasted …We called the customer service….Technician come after 3-4 days after continuous complaints…but just check & leave with an excuse that the defected part will be replaced soon…..then either the part is not available or the technician…..
I will suggest each & every sensible person, not to buy Samsung product in future. Their after sales service is just “RUBBISH”. More over they always tell LIE
I made a mistake by choosing Samsung.
I was trying to book a complaint on 24/08/2012 towards faulty samsung refrigerator. I tried Number of times at tel phone No. 30308282, I got connected every time but from otherside it was conveyed that my voice is not listened by your rep. Due to this I could not registered my complaint. please get it checked and inform me whether the staff posted at custmer care is knowingly saying that my voice is not being listened by her or your system is faulty.
M.P. Sharma
9868866720
I purchased a double door refrigerator model RT60KZRSL on 7-July-2012 from Suraj Business P Ltd in Palam Vihar Gurgaon, India. The refrigerator started malfunctioning within a week. Two engineers from Samsung came and confirmed that there was a problem in a controlling PCB which needed to be replaced. In spite of repeated reminders nothing has been done.I demand a complete refund from Samsung immeditaly
I m dissatisfied with the service as I called up the customer care n they did note down my problem with my refrigerator n there technician came and told me that the refrigerator I m having a is a higher model and he is not cable of fixing the problem and he went off when I had given proper information about my refrigerator model no and stuff. Pls don’t buy any of the Samsung product as u will be blaming yourself for buying Samsung product.
I made a mistake of buying a Samsung product.
Thanks and regards,
Mitul Patel from Mumbai.
Mobile no-9819291126,9969649575.
On 5th July the Dealer given us a Samsung fridge which was totally DENT in the front door, and also told (DEALER & COMPANY ENG) that he will replace immediately, Now its almost 25days the dealer Name:SUPERTEK Electronics, Mahavir Enclave, Palam-Dabri More, New delhi-110045, telling us wait till the stock we get from the company. Though we paid him cash full amount. I live in middle east , My family is facing problem everyday begging the dealer to replace, and he cares for nothing, Should i Complain through embassy ????????
Dear Sir
This is with reference to the complaint no. 8442372659 dated. 23-7-2012. on customer care no. 1800110011.
To begin with, my wife namely Archana shukla had purchased a refrigerator 2 yrs ago and on 13-5-2012 the fridge stopped cooling. As we did not know where to lodge complaint, so we approached the dealer ( Vijay sales- the seller) which is located in kalian. From there it was forwarded to the authorized service centre namely OMKAR SERVICES, Bhagawati Ashish, Shop no. 5, Syndicate, Murbad Road, Kalyan(west)-421301, Ph: 0251-2210638/ 2210625.
1. That on 13 -5-2012 fault occurred in the fridge.
2. That on 14-5-2012 complaint lodged in Vijay sales.
3. That on 15 -6-2012 the engineer visits home and does nothing but charges Rs. 250/- towards his service charge.
4. That on 16-5-2012 the engineer visits again and does the gas recharge and charges Rs. 1000/- which again includes his service charge of Rs. 250/-
5. That again on 21-7-2012, the same problem occurs. ( no cooling in the fridge)
6. That on 22-7-2012, I directly visited the OMKAR SERVICES, shop no. 5 as mentioned above, it was told to approach customer care and from them I got the toll free no. 1800110011.
7. That on 23-7-2012, again the engineer visits home the third day, as in between Sunday falls and only for the visit he demands Rs. 250/- and commits to visit next day with his gas charging kit and removing the choke in the gas pipe line as per the engineers statement.
8. As he was refused to pay this Rs. 250/- for unnecessary no results and re- occurrence of the same defect, he in lieu argued and threatened my wife saying that no one will rectify the fault and nobody shall in future visit your home for the rectification till such time the visit charges are paid again.
9. Since then I have been approaching customer care but all in vain. The customer care supervisor also had taken into conference of the in-charge of OMKAR SERVICES and everyday it is told that somebody shall attend. Now it has been so many days my daily use eatables are spoiling which cannot be stored inside the fridge.
10. That my wife is unable to leave the house because of commitments made by the customer care that somebody will come for repairs. But no body is coming. This harassment is not tolerated henceforth.
11. That the Samsung dealers have made a dirty business to extract service charges money by making unnecessary visits and demanding Rs. 250/- each time without any achieving results.
12. That I am an Ex- serviceman from Indian Navy and shall approach the law of court as all the evidence are held with the undersigned.
Therefore, it was my duty to inform you that such type of treatment is being provided by your good company. Because of your value in the market, I had purchased, Samsung washing machine also, but after seeing your company’s behavior, I am repenting.
Thanks and regards
Vidya sagar shukla
Husband of Archana shukla
(m)- 9004804536 & 7208482232.
My Eight month old Samsung Refrigerator is not functioning again, and I have made a complaint about the same on 1st July-2012. (complaint no. 8439627170) Despite repeated reminders, it is not working . The after sales service is pathetic. They have a customer service call center. But they only know to take the calls. No follow-ups.
I wish I have opted for any other refrigerator. Within 3 months of purchase, the gas leaked from the fridge. happened again in one yaer. Now again down with reason unkown. I had 8 year old reffrigerator (another make) before byuing this one. Never had any issues with that in the entire period of use.
I made a mistake by choosing samsung
I had bought the SAMSUNG fridge(model number RT45LSPN1/2012 ) on 3/7/2012 and believe me from the very first day it started giving problems regarding the cooling.It does not freeze the ice and cool the things placed inside.Moreover,the customer care center is not responding at all.I have tried many times but no answer from their side.I have bought this USELESS product from the dealer DEEKAY,model town,ludhiana(Punjab).But no response from their side too.
It is the request to everyone not to buy the Samsung product.If any concerned authority(if they have the time to read the complains about their products) read this,it is a request to take the appropriate action immediately.(atleast).I want complete replacement of this product.
FROM:
251, Nirankari mohalla,
St. no. 1, Miller Ganj,
Ludhiana.
PUNJAB (INDIA)
Mob: 9216552051, 9216000551
—– Forwarded Message —–
From: Coloneldpsingh Singh
To: “support.india@samsung.com”
Sent: Saturday, June 23, 2012 7:51 PM
Subject: Complaint against Samsung
My experience of Arcee Dealers is that they are crooked.I have had an unfortunate experience of purchasing a Samsung Fridge Model RT59 on 21/06/2012 vide Challan No. 15255 on 21/06/2012 from Arcee Electronics Sec-15 Nerul(E), Navi Mumbai. The delivery date was given as 22/06/2012.Proper Brand new refrigerator has not been received till today from the dealer who is now saying that it is likely to take three to four more days.
This amounts to cheating and breach of trust.
This is also deficiency in service.
I reserve the right to seek justice in a court of law at the Company’s expense and risk which please note.
From:Lt.Col (Retd) D.P Singh,603, Shrenik Park,
Killa Goathan
Near CIDCO Guest House
CBD BELAPUR; Navi Mumbai-400614.
Mob: 9819112607,c/o 9869992540
E-Mail: coloneldpsingh29@yahoo.co
To who ever who plan to buy a samsung fridge—
Please, please dont buy it… its fully trouble making, very bad after sales service company….
i bought a samsung refridgerator Initially problem with the fridge was only in compressor.After the Visit of Enginer from SAMSUNG,it has developed 3-4 more problems.Secondly they never revert back to customer.we have to run after them like we are born for that only.
I registered complaint on 8 May and it is 17 May and No resolution got… we called customer care and one technician came and said we have to de-frost it regularly ( which we use to do, even before he said).
if any of the concerned authorities see this- we are going to approach the Consumer Court if no immediate action is taken to solve our problem as our hard earned money is found wasted.. we require a complete replacement of this good for nothing, useless, trouble maker thing or our full money back..
Rakesh Bhat
R/O H.No. 125,Lane no. 2 ,Gole Gujral, Tallab Tilloo,
Jammu
On 03/11/11 my fridge was taken from my residence for repair purpose by Samsung Authorised Dealer. But after that when I phoned them they replied that it has already repaired but they cannot make it delivered due to vehicle problem.
From last Saturday i.e. 12/11/2011, they are continuously giving me false assurance that my Fridge will reach my home any moment. But till now it has not reached. When I called them (6569-0210) Some Ms. Pinky told me that can’t deliver the same due to vehicle problem.
If I have any urgency I should hire a vehicle & may take delivery from their place. After that from Website I took phone no. of Samsung Complain Center & lodge complain 5 times from morning (1800 3000 8282). Each & every time they assured me that they are passing my complain to their senior & he will phone me. But here the same story. No one call me back. My complain No. is 8427808502.
I will prescribe each & every sensible person, not to buy Samsung product in future. Their after sales service is just “RUBBISH”. More over they always tells LIE. From top to bottom.
Swati Bhattacharjee
9433130218
i bought samsung RT26GCPP model refrigerator on 3 rd march 2011 and it stopped working on 12th March!!! lodged a complaint with customer care and since no body would be at home in working hours, i requested the executive to send the engineer before 9.30AM or after 6PM and he agreed for that, but on 14th i got a cal from service engineer saying he would be visiting my flat for the checking the fridge. i requested him to come after 6pm since i am in office but he said he will not be available at that time. So, i had to come all the way from office. He inspected the fridge and found out that, power supply was not passing to compressor section and said that that part which supplies power to the compressor got damaged while transporting (i didn’t see any mechanical parts to get damaged while transporting) and replaced that part and frdge started working fine. but today(16th March) it stopped working again and looks like the same problem. again contacted the customer care!! not sure what will going to happen but i am deeply disappointed with this product. After spending 17+K, stopped working for the 2nd time with in 10 days is too much to tolerate. after seeing all these complaints here, i think i made a mistake by going with this product.
I have brought a Samsung 2 door refrigerator in the month of May’2010. During the time of delivery the chill room cover was broken. Since then I have been complaining to the dealer with whom I had purchased and directly with the customer care center. All I am getting is the new complaint number every time. Till date this has not been rectified. Pathetic, this is the worst service I have ever experienced. I would not recommend Samsung to anybody. I am now thinking of going to the Consumer Court.
Suhas Kamat
+9167235027
Bought double door refrigerator 3 years back. Model No. RT31M / 315 Ltrs. Refrigerator is not cooling.I have lodged this complaint on 18th Nov 2010, one time meet the company service engineer . he say compressure is burn out. Now asking me for the Bill to replace the compressure. As i have been transferred from Gujarat to Mumbai I have lost the my papers in transit. Now the engineer is asking me for the invoice otherwise the company will charge me INR 5500/- for replacing the compressure.
Bought a single door refrigerator 2 years back.
Model: RT45MCSM1/2008
Refrigerator is not cooling and needs immediate repair. Kindly do the needful at the earliest and oblige.
Contact No: 9971500711
NO COOLING,
Have a Single door refrigerator Model No.RA20TVSS1/XTL Refrigerator is not cooling and needs immediate repair.our BP No.8418317211t.17.11.2010
please do the needful at the earliest. contact no. 9848084281, 9848736391,(P.venkateswarlu / chandravathi )
I Sri Tapas Kumar Dash At – Khetrapatana (Sastricolony) Laxmiposi Baripada Mayurbhanj Orissa Mob -9438169991 I have a Complaint on my new refrigerator giving problem i.e 8410133023.I have lodged this complaint on 26th oct 2010,one time meet the company service engineer . he say compressure is burn out ,but after one month over , i have made 15-20 calls followed by complaint ,no engineers has come /no response from samsung /dealer side. Iam really frastated with this companys after sales service.
I planned to throw this samsung company refrigerator from my home.
Never buy Samsung products…
It’s the worstever brand for all the products.
I have experienced with the Samsung Mobiles and also with the Refrigerator both are the worst products.
My Samsung Refrigerator is Spoiling all the vegetables and other things kept under the refrigeratot….
hello samsung, my refrigirator is gone down since last two to three days,i tried my dealer they were not able to give me my purched date and time as i had purchased by loan and i do not have any copy of it, then they provided me with toll free which i was trying since yesterday and just got connected today, now i m waiting for the call or their service centre person to come and check my refrigirator. i hope they come today.
I have recently purchased a RT 59 EBTS refrigator from you..2 years back also my son had purchased a RT 58 BASM 530 litres bearing serial no 777341 BQ fridge from you..Due to ongoing renovations in my kitchen the dimensions of the RT 58 fridge are required by me very urgently..(The fridge is lying packed and hence this problem) we have contacted your showrooms but they have not been to help out..I request you to look into the matter and mail me the required information.
We took samsung dubble door refrigerator & frm the day of purchase it has bend mark on door .
we did complaints lots of time to the shop keeper but he just ignored the problem
pls suggest any suggestion to exchange the door
shubhangi
9665750845
Never to buy the samsung products, they are really pathetic and dont ever expect after sale service this people they dont even turnup. I was so disappointed by their washing machine, tv, refrigerator that i sold them in six months.
The WORST customer service of Samsung.
I am totally dissatisfied with the sort of service provided to me by SAMSUNG COMPANY, I have purchased a SAMSUNG REFRIGATOR 230 ltrs double door on 22 Aug. 2010. The was not working since 17 of Sept. 2010 I have lodged the complaint to Samsung Consumer care the reg no. BP No. 8417132265 at 12.38 PM. on 18th Sept a Engg. visit my place and told us that, there is some techenical problem in the Elec, supply part I am updating same with customer care center and the engg . will visit my place on 17th Sept. evening or 18 Sept. 2010 morning hour….. since 18the Sept. 2010 I have called the approx 18 times on 1800110011 cusomer care no. they always replied that, they are fowrading my complaint on priority basis and will be resoleved by today evening……….. everyday I am hearing the same words but no one has visited my place.
to rectify the problem…
its my 1st nd last mistake to choose a samsung product
I would recommend others to buy rather a local product than Samsung.
If any body from Samsung listing Please arrange to rectify the complaint ….Its my promiss in future I will never do such type of mistake by choosing Samsung Products..
Girish Arya +91-9717700954
Hi, I am Hari Shankar from Rewari, Haryana. I have purchasd a Samsung make double door fridge in April 2009. Since last few months there is water coming on top on my fridge. I make a complaints to samsung service centre. The engineer came checked simply reduce the cooling & charged the visit fees. Next day I have checked & found the problem remain same. I have again make the complain to service centre, then they said that as there is no effect on fridge due to this & after some time it will be remove by itself & they cant do anything for it. But as per me this is a mfg. defect. Please help to sort it out.
Hari Shankar
9812300612
DEAR SIR I HAVE PURCHASED SAMSUNG RL39EBSW DOUBLE DOOR FREEZ FROM SURAT.
NOW I AM AN ELECTRONIC ENGG AND WANT CIRCUIT DIAGRAMME DETAIL WITH REPAIRING MANUAL IF SO..
hey i m d customer of samsung refrigirator
i have choosen a double door fridge
from the first day itself
the water is leaking from backside
its my 1st nd last mistake to choose a samsung product [:-(]
can u please help me and rectify my problem
this is ravi
+918897897143
NO COOLING,
Have a double door refrigerator cooltec bio SR 32 emb. Refrigerator is not cooling and needs immediate repair.
please do the needful at the earliest. contact no. 9831082755, 9903881836,(Mrs.Sujata Gupta)
ADDRESS IS:-15 A ANIL MOITRA ROAD SWING CASSTLE FLAT-2C KOLKATA-19
My one yar old Samsung Refrigerator is not functioning again, and I have made a complaint about the same on 24th august. (complaint no. 840 6932 153) Despite repeated reminders, they have not attended to this. The after sales service is pathetic. They have a customer service call center. But they only know to take the calls. No follow-ups.
I wish I have opted for any other refrigerator. Within 3 months of purchase, the gas leaked from the fridge. happened again in one yaer. Now again down with reason unkown. I had 8 year old reffrigerator (another make) before byuing this one. Never had any issues with that in the entire period of use.
I made a mistake by choosing samsung 🙁
We had a problem with our fridge last wednesday 18th Aug, and lodged an immediate complaint, and were told that Glass fitter has to be replaced which will be immediately ordered for us, and ever since, there was no follow up.
When we called up the service center to enquire abt the order status, they spoke very rudely and ill-manneredly that it might any number of days for the part to reach from Delhi, & they cannot assure us abt it. We were very disappointed with the bad customer service.
Our complaint number is 8416580381. If there is anything u cud do to speed up the product order, pls do the needful.
My mobile number is 9618844455.
My Samsung refrigerator door switch was not working so I lodged a compalint with Customer Care centre on 14.07.2010 vide complain no. 4023968732 and technician came on 19.07.2010 and changed the switch but due to light problem he could not check whether it was working or not.
When I checked that time it was not working and I again phone to customer care and informed the same. Now, today is 11.08.2010 and I requested Customer Care centre 3 times that your technician has not come but I have received no response from the Customer care and neither from the Service Centre.
I would request you to look why company like Samsugn cannot solve the problems of Customer who are trusting them. Instead of buying your produce better we purchase Indian product from whom we are getting a good Service.
Now on 19.08.2010 your warrant period will over and again I have to pay additional amount to repair my fridge.
My mobile No. 09822541781 / 09960066610
I bought a Samsung side by side refrigerator in May 2010 from Samsung Plaza Pune,and made a request immediately on payment basis for extra shelves / trays. Till today i.e 27th July 2010, my request stands pending and no sales or service agent has a answer.
My complaint number is 8404973695.
My mobile no. 09820422262 / 09320122262
Hello Sir/Madam,
I am totally dissatisfied with the sort of service provided to me by SAMSUNG COMPANY, I am having an SAMSUNG REFRIGATOR 360 ltrs double door. The compressor of the fridge is faulty / not working from past 15 days. The local service center guys after week prompted me to do complaint to Samsung as they have certain issues with company. Then have complaint to Samsung service center the request no is:- 8404300051 on Wednesday 23rd 18:24:00 hrs.
They promised it would be done next day.
Yet not done again contacted Samsung company service center on Thursday, Friday, Saturday, Monday, Tuesday. Can see the record with the company. Have contacted the local company representatives approx more than 30 times, but sometimes say:-
Fridge is not avail, compressor lot is faulty, will take 2 days, will take 7 days. Company not ready to cooperate.
Have called on 30308282; Local no’s :- Afsar ali:9759600156; Naveen:9761106911; Rahul Pandey:9759600131; 9759003387; 9759600136.
How can I solve my problem.
Yours truly,
Hari Mohan
9897191532.
r samsung fridge is nt working from past few days ….no cooling is taking place in it n dis scorching heat of summers in delhi is making r life miserable..i hav ben calling on customer care nos. provided above bt either no 1 is picking d call n on d other no. it says 2 chk ur code even wen i m dialing d right 1..i guess samsung needs 2 do d needed repairs fast n 2 improve its aftr sales service otherwise v need to tk d route 2 d consumer court…..
anybody 4m d samsung listening??????????
would u kindly give any valid service center address & phone no. where i complain that my fridge always forming ice inside the cooling zone so vegitables get rotten in few days. i a residing in Bhubaneswar & my mobile no is 9438592626
regards
Durgadatta
Just 2 days after I entered my comments in this column and my fridge was repaired I again started facing issues with my fridge. It was not cooling enough.I again called the technician and he said they are under going some kind of training and can only come after 5 days.I literally pleaded him to come and repair my fridge.Thankfully the guy came after 3 days. My husband took a half day from office and the technician came in the evening hours and looked into it and said that a fuse in it is not working and needs to be repalced.He said he would repalce it the day after.
I am waiting for him to come tomorrow but mean while I would let all other customers know that my all new fridge is just 2 months old and has under gone repair twice. No wonder if I will have to call the technician every week and repalce a new part every week!
I want this fridge to be replaced with a new one.I cant take this pain any more.
The WORST customer service I have ever had was with Samsung.
I and my husband went for a 2 day vaccation. When we came back the fridge was not working.I was surprised as it was only 2 months old we bought it. My husband lodged a complaint by calling the customer care. There was no response from then after that.
We called them again and again, spoke to the manager. Then a guy came to my place after 2 days. He checked the fridge and said that one part need to be replaced.He said the part is not availble with him now, he would replace it the day after. He never turned up. We kept on calling the manager. He kept on saying that he has ordered the part and it would be replaced in a day. But that actually took 5 days for Samsung to replace the part.I had to throw all the food items I had in the fridge.
I cried the whole night because I took so much pain to buy the fridge. I saved 16000/- and bought the fridge for 15100/- ,which is a big amount for me. Its my hard earned money that I invested to buy this product and the customer service guys just don’t care about the problems we go through.
I would recommend others to buy rather a local product than Samsung.
Samsung is the worst company as afar as providing service to existing customer is concerned…….
Thye will go to any extend to seel a product,therafter they will not eve turn thier face to the same customer in bad times….
I had very bad experience….
Please never buy any Samsung product.
I HAD LODGED COMPLAINT NO.8406653699 ON 13.4.2010 FOR REPLACEMENT OF BROKEN WATER BOTTLE SHELF IN RT-34 345 LTR FROST FREE REFRIGERATOR. TILL THAT AFTER 3 WEEKS NO BODY HAS BOTHERED TO CALL UP OR ATTEND THE COMPALINT .WHEN I CALLED UP ON 3.5.10 I HAVE BEEN TOLD THAT THE COMPLAINT HAS ALREADY BEEN CLOSED ON 17.4.10.
THIS IS TERRBILE. WITHOUT ATTENDING TO COMPLAINT HOW CAN THE COMPLAINT BE CLOSED. EVERY TIME YOU CALL CUSTOMER CARE NUMBER THE EXECUTIVE ASKS ABOUT YOUR DETAILS AND ASSURANCE IS GIVEN THAT COMPLAINT WILL BE ATTENDED IN A DAY ‘S TIME. IF THIS IS THE KIND OF SERVICE WHICH SAMSUNG IS OFFERING I WILL NEVER ADVISE ANBODY TO BUY SAMSUNG . CAN ANYBODY FROM SAMSUNG SERVICE EXPLAIN THE REASON FOR THE ABOVE.
SUNIL ARORA
SUBHASH NAGAR
NEW DELHI
9999157800
sunilarora2008@rediffmail.com
I have been trying to get my fridge repaired for the last two days. Samsung Service centre informs me that the condenser needs to be replaced but they do not have one so I will have to wait a week or ten days!!! In summer how does one manage without a fridge? I used to have ONLY Samsung electronics in my house but the after sales service is so deplorable that one by one I have got rid of each one of them. This fridge too I guess will end up with the raddi walla and I will have to buy a new one definitely NOT samsung because in this heat it is impossible to keep food without spoiling. I am also amazed that Samsung has only one service centre in the whole of Mumbai no wonder it runs out of parts! A VERY VERY BAD EXPERIENCE. NEVER BUY SAMSUNG
To who ever who plan to buy a samsung fridge—
Please, please dont buy it… its fully trouble making, very bad after sales service company….
i bought a samsung refridgerator from a shop (Q.R.S shop, Pattom, Tvm) wide model number RA182Ym81/XTL on 15/10/2008, for around Rs 9500. It has got 1 year warranty.
Immideatly after 2 or 3 months, some problems began to occur. Water starts flowing in our kitchen daily through this fridge.. we called customer care and one technician came and said we have to de-frost it regularly ( which we use to do, even before he said).
Recently, it began to smell very very badly too.. we again called customer service, technician came, took 120 Rs from us with out solving the problem..
if any of the concerned authorities see this- we are going to approach the Consumer Court if no immediate action is taken to solve our problem as our hard earned money is found wasted.. we require a complete replacement of this good for nothing, useless, trouble maker thing or our full money back..
Amruth Chand.B
S/o R.Balachandran.
H.No: 202. S.C.T. Nagar. Behind G.H.S. Pattom.
Trivandrum-695004.
Ph: +919447929458
I have a Complaint on my new refrigerator giving problem i.e 8413978824.I have lodged this complaint on 13 march 2010,but after one month over , i have made 15-20 calls followed by complaint ,no engineers has come /no response from samsung /dealer side. Iam really frastated with this companys after sales service.
I planned to throw this samsung company refrigerator from my home.
Am trying to reach the Customer care phone number (30308282) since 2 hrs but it gives me same busy message. There should be alternate numbers other than the toll free numbers(BSNL/MTNL). I have a complaint to register which i am not able to.