OnePlus was founded by the former OPPO Vice President Pete Lau and Carl Pei on 16 December 2013, OnePlus isn’t a company on its own, and it is actually a company created and operated by the Chinese corporation BBK Electronics that owns VIVO and OPPO. BBK is however now the world’s second largest Smartphone maker offering a diverse range of phone brands and models.
OnePlus offers a whole range of Smartphones that is embedded with a flag-ship level of specs at affordable prices. Just as the logo of the OnePlus states “Never Settle”, the brand never comprises on any aspect – be it manufacturing a new Smartphone or servicing the customers. They are known for their better way of serving.
What precisely attracts the OnePlus customers is their exceptional Experience service Center – ESC a Customer Support portal; this portal is a one-stop solution for all types of issues, queries, suggestions, Feedback and so on. At OnePlus the customers are always placed at the center, to ease the busy schedule of the customers, OnePlus support team provides unique services such as – Free pick-up and drop service, 24-hour availability and free price quotations even before the service process begin. Understanding the present generation tech-savvy needs OnePlus offers multiple channel support to get in touch with the team. In Fact, the customers by using the customer support portal will be able to find easy solutions without any external interventions. At OnePlus, Customers are not just customers, but an integral part of the OnePlus family. With more than 50 plus exclusive service centers spread across ten cities, OnePlus promises one-hour quick repair service to its esteemed customers.
In order to be a part of the OnePlus family and to avail the amazing benefits and service offered by the OnePlus brand, users must register on the OnePlus store. To complete the registration process, follow these simple steps –
If you have registered a complaint with OnePlus Mobile for any product/repair/service issues then you have been provided with a complaint number using which you can further check on the status of that complaint. If you have submitted your phone to the service center for repair then you may track with the service centre directly or alternatively you can talk to the customer support team of OnePlus Mobile.
Troubleshooting issues need not bother the OnePlus users anymore, there are some simple and easy ways to troubleshoot common issues which actually doesn’t need a technical professional team to work upon, OnePlus users can easily fix these problems on their own by using the Troubleshooting feature provided by the OnePlus support team online, to access and to know about some common issues, follow these steps-
OnePlus provides an exclusive chat and support option for its customers. OnePlus customers have to simply log in to their respective OnePlus account and pick the chat option which is open for the users round the clock, as soon as you click the chat icon, a screen appears, wherein you have to introduce yourself by giving your name, phone number or alternatively get connected with the team using your Facebook or Google plus account. You can drop in your queries or doubts or request for support in the message box and start chatting with the OnePlus support team. Press here to access this link – Chat/Support
The OnePlus brand provides a unique offer called as the OnePlus secure by servify for its esteemed users, this is actually a protection plan wherein the users can pay a certain sum of nominal amount and get the OnePlus secure by servify activated. The plan cost varies depending upon the OnePlus mobile models;
Social connectivity made life easier and connects users with the support team in a much better way, OnePlus team realizes this value and hence has provided various social connecting modes to stay in touch with its customers and to let know about the latest developments-
It is obvious that some or part of your mobile components doesn’t get covered under the protection or insurance or warranty plan, but this need not be a matter of concern for the OnePlus users, as the OnePlus brand has given out a detailed list of the various repair cost and spare parts that are not covered under the warranty. Just log in to the repair charges of the OnePlus support tab and get to know the exact amount that needs to be spent by browsing under the repair categories. Alternatively, click here @ OnePlus Spare Part OOW Price to get a detailed list of the repair or spare part OOW charges.
The OnePlus experience service centers provide a one-stop solution for services, insurance requirements, accessories for OnePlus customers. These Experience service centers will provide exclusive support to the service needs of the OnePlus users; you can just walk in or place a call to the ESC and get your services done. A detailed list of all, exclusive and authorized service centers address and phone number is given on this webpage – click here to get the list – Experience service centers