Lenovo Group Ltd shortened as Lenovo is a Chinese multinational technology company with its headquarters in Beijing, China. Lenovo is actually the only firm that designs, manufactures and supplies every type of product from personal computers to electronic storage devices. Lenovo is the largest personal computer vendor ever since 2013 and they also stand is the top five position in all major categories of industries be it laptop, tablets, enterprise or Smartphones. Lenovo was honored with a platinum award for the third consecutive year in 2015 for the category of “high standards of corporate governance”
Standing at number 231 in the fortune global 500 lists, Lenovo is the largest corporations of the world catering to the need of more than 160 countries across the globe. Lenovo does everything in the right way – Lenovo way, with a self-commitment to building great IT infrastructure solutions for the present tech savvies. The most amazing part of the company is its customer service; the company has improved drastically its phone support system and offers much faster call response facility apart from offering a wide range of helpful web-based support apps for its customers.
Lenovo product range includes Laptops, Thinkpads, Desktops, All-in-One PC, Mobilephones, Smartphones, Gaming, Monitors, Mouse, Keyboards, Printers, Smartwatches, Computer Accessories, Networking products.
Registration of your product is essential to avail any online services, some of these services are really necessary such as warranty checking, Online troubleshoot, doorstep service and lots more.
Registering a product is very simple by following these steps.
Once you have registered your service request through the customer care team or online portal or via email then normally you are provided with a complaint resolution number along with the resolution time in order to solve your complaint. Lenovo India has support system and processes in place that from time to time sends status updates to your registered email-id and mobile phone. In case if you are not receiving the alerts and unhappy with the service provided or resolution time then you may contact the customer support team and escalate the issue. You can refer to the Escalation section below to understand the ways and means to escalate your complaint to Lenovo India senior team.
Service is always more important than sales and Lenovo just understands that and gives various types of services to the customers from the sale of the product to its disposal. For hardware related services check out their Hardware services page. It has details of services such as think station which helps with all IT solutions.
Check Configuration Services for services regarding your hardware and software configuration which will be solved by their experts quickly. Also, Lenovo provides premium support which includes security, system health, Software installation, System or peripheral set up.
Normally all the Lenovo services and issues are resolved on time, still, if you want to escalate an unresolved issue pertaining to your Lenovo PC or tablets, then you can very well write to their Executive director – services_ed@lenovo.com
And you also have a separate exclusive feature in the contact us portal where you can click on the “Click here” to share Smartphone related unresolved issues and concerns to seek an escalation.
It is always good to have an additional warranty on your product, Lenovo offers various other extra warranties, you can check out their warranty page for more details.
Accidental damage protection – Lenovo provides warranty for accidental damage to a major number of parts which are caused by accidental spills, electric surge, dump and few other means, details of which is available in the accidental damage pdf.
Warranty Extension – Lenovo has a wide range of extended warranty for various parts which cover their service or replacement expenses for a longer period of time. For details check extended warranty pdf.
Warranty Upgrade -This offer from Lenovo allows you to vary the response time and level of service to match your support needs. For more details, check out their Warranty Upgrade pdf.
Checking up warranty of product is very easy in Lenovo. Follow these steps to check warranty period-
There are various means to reach out Lenovo service care. Also, check Contact us for more details.
Contact number: 1-800-3000-9991
Lenovo Communities: English Communities
Business Email Address: corpsales@lenovo.com
Facebook: Lenovo Facebook
Twitter: Lenovo Twitter
Google+: Lenovo G+
YouTube: Lenovo Channel
Pinterest: Lenovo Pinterest
You can approach Lenovo official through any of these means and you can get exclusive details of specifications and new launches of products on their YouTube channel.
Lenovo being a leading manufacturer of the 21st century very well understands the need for management of E-waste and old products, so you can hand over your old products in return for new ones. You can check out their Sustainable Development page for details of their program.
It is always important and comes in handy to locate the service centers of the particular region. As troubleshooting cannot be done at home at all times, a service center is mostly recommended to use. So to locate a service center, all you have to do is –
It also shows the full address, phone number and working hours of the particular store as you click on it.