Tata Sky Customer Care, Head Office, Complaint Escalation Process
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Loading...Contact Tata Sky India : Tata Sky operates 24/7 Customer care support in 13 languages, users who have any issues with regard to the product/service can call the company by choosing the region where you are from. For eg if you are from Bangalore you can contact the Southern Region customer care number.
Tata Sky India Customer Care:
Customers can contact the Tata Sky DTH Customer Care Toll Free numbers from their mobile and telephones.
Toll free Number: 1860 208 6633, 1860 120 6633, 1860 500 6633
Customer Care Number: 60006633 (Prefixing your City STD code before the number)
Email Id: help@tatasky.com
Website: https://www.tatasky.com
Note: If you are already an existing customer and contacting the Customer Service Centers with regard to your existing service then please keep your customer-id ready to get a faster response.
Tata Sky India Head Office Address :
Tata Sky Ltd.
3rd floor, C-1,
Wadia International Centre (Bombay Dyeing),
Pandurang Budhkar Marg,
Worli, Mumbai 400 025, India
Tata Sky Consumer Complaints, Escalation :
If you have any uncleared queries pending with regard to your DTH service and wish to register or write to the service provider, you can write a mail by clearly mentioning your Customer-id, Connection name, and issue that you are facing.
Tata Sky Nodal Officers Contact Details :
If the response from the service center representative is not satisfactory, then the consumers can escalate the issue by making their complaint reach the nodal officers. The contact details of few nodal officers are provided here and to get their contact detail in all parts of the country visit the company official website.
New Delhi
Tata Sky Ltd, VSNL,
Mandi Road, Chattarpur,
New Delhi – 110030
Tel: 0129-6000177
Email:nodalofficer@tatasky.com
Sanjay Mittal
Mumbai
Tata Sky Ltd, Arena House,
1st Floor, Plot No. 103,
12th Road, MIDC, Andheri (E),
Mumbai: 400 093.
Tel: 020-60001771
Email:nodalofficer@tatasky.com
Amit Singh
Bangalore
Tata Sky Ltd
Kirloskar Business Park,
Block C, 1st Floor,Bellary Road,
Bangalore – 560024
Tel: 080-60001771
Email:nodalofficer@tatasky.com
Ashoka B
Hyderabad
Tata Sky Ltd., 4th Floor,
Domokonda House Bhupal Towers,
Somajiguga, Rajbhavan Road,
Hyderabad – 560 082
Tel: 040-60001771
Email: nodalofficer@tatasky.com
Contact Person: Kuppa Srinivasa Sastry
Chennai
Tata Sky Ltd., First Floor,
Symtec F-5 3rd phase,
Ekkaduthangal, Chennai, TN 600032
Tel: 044-60001771
Email:nodalofficer@tatasky.com
Contact Person:V Kalyan Kumar
Recharge & Online Login : www.mytatasky.com helps you to recharge your Tata Sky account online and also helps manage your packages, upgrading your base pack, make my pack, Tata Sky HD, ordering Showcase movies and even writing to Tata Sky in case of any queries/issues.
Tata Sky DTH – Started in 2004 the service provider is one of the leading DTH service providers in India which is brought to you by Tata Group in alliance with Star media group. They have become the front runners in the Direct to Home services space with in a short time by offering exciting services and packages. Tata Sky has revolutionized the DTH space with Interactive TV, HD & HD+ services and also won the Super Brand of the year for 2009-10.
Tata Sky DTH offers over 250 channels in digital quality and offers exciting features like , MPEG4, HD, Active Music, Active English, Active Learning, Active Stories, All India Radio, Movies on Demand and more in its products, users has options to choose from various Tata Sky packages offered.
Amount of 400 wrong deducted on 7 apr 19 , mail sent on appeellate id and nodel id.
No resolution received from both ids.
Amount deducted without my consent and knowledge through your distributor .
Tatasky company is not having any hold on distributor.
Hoping for refund and resolution
Subscribe id 1126929817
Dear Team
I am from mumbai. Paid subscition for entire year in June2018 it self. . still getting message for recharging. Tata sky account also says that paid for entire year. Calling executive he is not responding. customer care says you need you need to recharge pl let us know the solution. ID 1276610571
Service Request Number 1809LKIO
and Service Request number 182B70A2
This is regarding Overcharging by TataSky Representative during Installation of New Connection. According to my TataSky Statement Available with my Login / Subscriber ID 1287562084, Amount credited is Rupees 1750.00 (Rupees One thousand seven hundred fifty only)
whereas
Your TataSky Representative charged Rupees 4772.00 (Rupees Four thousand Seven Hundred Seventy two only) (Rupees 2261 Set top Box+2261 Set top Box+ 250 Installation)
Hence Overcharged amount is Rupees 4772.00 – 1750.00 = Rupees 3022.00 (Rupees Three thousand twenty two)
So hereby, I Request you to refund my balance amount or credit the some money in my TATAsky account for future usage.
I need a immediate action my request or will escalate to higher authorities
I have Document evidence for Over charging
I had requested a relocation service 5 days back. Have called for more than 20 times. Each time am being told that I will get a revert from the technician. But giving unacceptable reasons either my request is not complied with or my request is cancelled without informing me. Really disappointed with the service. Waste of time. How do ull claim being the best DTH service. Is this the best service…
My customer ID is 1180049510
It’s been a month I’ve put up a request for movement of my tatasky dish but no body turns up
It’s been a month I am unable to get the services for which I’ve paid
Your technicians come and charge extra and when I asked them what for is the extra charges they tell me Nahi karna hai aapka kaam , chahiye Toh head office me phone karke conplain kardo
To my distress it’s not just one technician who has said this to me but 4 till now
You people say that the charges for movement of dish is Rs 300/- they come and ask for Rs 500
I am very disappointed with the services
hii,
my service id Is 1206666412 and RMN is 9824018700. had issu regarding no signal problem since 11th july. log service call with id no 16A2HP27.
since then i am getting resopnse that service team will call me and come to see issue. on utter surprise no body turns back till now. called five time to toll free number and got same responce somebody will contact you in two hour. than send email at help@tatasky.com and got a call that somebody will call in 30 minute. 2 hour pass already no body bothered to call and take intrest to resolve issue. also send mail to nodalofficer but awaiting any responce.
Dear Tatasky team
My Tatasky id is 1143564167
My RMN Number is 9711264321
It’s being 15 days that I am writing to Tatasky nodal team that my Tatasky is not working but now one is there to listen me my issue is still not fixed yet.
I am struggling with inefficient service by Tatasky for the last 20 days. They replaced the set top box twice but the quality has not improved. I have been complaining for the last one week but no technician has visited as promised by customer care. Since I paid subscription for full year, I am stuck with them. One of the worst customer care . I am fed up.
Dear Support Team
This is very sad and disheartening, inspite of several emails to hep@tatasky.com and nodalofficer@tatasky.com my issue of HD access still not resolved. My subscriber id – 1185653449. I have paid my HD offer payment of 99/- on 20th june 2018 for HD channels they are again asking for payment for same. It is not even a month completed why should i pay again when 14 days still left No one from Tatasky is helping me in this regards. It is better to go to consumer forum for the justice. even now i am unable to watch my HD channels. Is there any one who can help me.
Thanks
Imtiaz Alam
9748421246, Kolkata.
To ,
New Delhi team TATA SKY..
I called to Tata sky customer service to Reinstall my TATA Sky From my last address to other on1st JULY around 3:08 a customer services person sitting there said you will receive a call within 2 hours and at 5:00 in evening I received call where a girl from TATA sky bluntly said me that I can’t said technician today as and when I asked reason she said ok I will send him. And that say technician didn’t came and they didn’t even bother to respond me about technician not coming
Again on 2nd July I called then and told about this matter. So there was a guy Sachin Rana from Noida who was dam rude and disconnected the call then I again called then a person said I will register the complain and your technician will call you tomorrow and on even 2nd technician didn’t came.
From 3rd July till 5Th July I had argument and discussion with may customer care repetitive but all were rude and said this out name go ahead and complain about us…… Such a shame …
I have all recording available. If any senior person want to know about recording where I will be going on line and will share all rubbish
Now when finally I TATA Sky is instaled I got a message that kindly recharge you account what the bullshot is this I don’t understand………………. I need my money back for that 5 days els I am going to post all this on Social Media with all recordings..
Subscriber ID is 1275930160
Dear sir
Good Morning !
I have already recharged my Tata sky account subscriber ID is 1275930160 for amount Rs 300/- on 01/07/2018 via bill desk (detail as given below)
Dear Customer,
Rs.300.00 has been debited from account **5702 to VPA indiaideas@icici on 01-07-18. Your UPI transaction reference number is 818221891778.
Please call on 02261606161 to report if this transaction was not authorized by you.
Warm Regards,
HDFC Bank
But till date still not done. and today massage comes on screen today will be deactivate.
I have followup this with your customer care from 2nd July-2018, but solution is still not received
And another Issue is your field engineer (Name- Banti (Mobile no.9873609181) installed my account in wrong name Like RAJU JI
but My Name is – Jaikishore Sharma
H.no. 180, B-Block, Gali no. 6, Vinay Nagar, Faridabad-121003, Haryana
Mobile no. 7827891506
Kindly do the needful.
I am Benin Bey using tatatasky from September 2006 and as per tatasky I am premium customer but, from 21st March 2018 to till now my services is not resolved after giving a lot of complaint by Email, by call centre and all till now no engineer visited my house, Actually on 23 or 24 March we are facing no signal problem so regarding the same we had complaint a lot of time then by con call conversation with tatasky senior person send tatasky engineer visited my house they uninstall everything dish box and but it not resolved then they it is very critical issue so we need Rs-500/- my wife gave them Rs 500 and then they said we are going to office and we will call back from there for resolving this issue but unfortunately till now calls and no picture regarding the same I had call to Tatasky more than 90 times and emails more than 30 time but till now no response, I want my problem resolve as soon as possible !
Hello
I had Tata sky platinum plan for 8500 rupees plus 1200 installation.I paid 9700 INR to local dealer on May 12.2018
My subscription activated on may 16th, 2018.On June 16, I changed my plan from platinum to Sports Dhamaka (4620 rupees// 365 days) also add English movie plan for (990 rupees yearly)
8500-779 ( platinum for one mos) plus above new charges I should gets credit of over 1486 rupees but Tata sky operator issue me credit of 604 ruppes.
Operator also mentions (sms) me,english news pack @715 a year which I do not even ask.I bet she already charged 715 which I not yet add in my plan or intent to add in the future.
I post my email but expect full refund from Tata sky.In worst case scenario,I keep asking them before making change the plan operator says,” we can not tells you, until you change plan, officially” I think this is mean, very rude and non friendly.”i am NRI I will not shuts my mouth against injustice
They should explains in FAQ or other way around.
Nimesh Patel
Dear sir
I am having tata sky connection no 1079895627 with registered mobile number 9822222082, on 10th june I found some channels are not coming and I called toll free number for solution they instructed me but problem was not resolved and they assure technician will come to home for this problem.
Immediately after 1 hour I received a call from tata sky department for address to send technician and from that moment I received total 16 calls (11 from female candidate and 5 from male candidate) upto this morning for address.
In this morning I received call again for address and he came to home, as he entered my home he looks suspicious to me and I demanded I CARD of tata sky, he replied he don’t have ID CARD of TATA SKY and he called his senior (76201 10234) on this matter, I talked to him and really shocked with his answer, he unnecessarily argued and misbehaves with me and told that technician is new joinee and he don’t have id card with him if you want to do then ok or I will close the above request immediately.
He told me over phone he don’t care for anything and his mis behavior was at all non acceptable to me,
I want to take legal action against all this matter, please treat this letter as my first complaint and take action who has not done their work properly like tata sky does through shut down if I not recharge before due date.
My RMN is 9417004700 and my other No is 9465700789. I upgraded to TATASKY HD + nearly one and a half year back. I am a premium customer of TATASKY. But after the upgrade of my setup box I was never able to record any program at night and in this regard I had made many complaints. The technician came checked resettled the setup box but till date my problem hasn’t been resolved.
Today I talked to a head technician on phone he told me that there is issue from the back end and it will be resolved up to 10th June. I told him to send me mail regarding this but he didn’t want to give anything in writing but he pushed the technician to my residence for some details.
And to my surprise today technician told me that some equipment in the dish has to be replaced (old is not faulty) with new one and I had to pay rs 800 so I have to recharge my account. Where as it should be the responsibility of TATASKY to change any equipment which is required to be changed when subscriber is opting an upgrade offer.
My questions are:
1. Why the same was not conveyed before I upgraded to HD+.? I asked for recording services and TATASKY answered me that just upgrade to HD+ and I did.
2. For more than 1 year I am not able to use recording, what is my fault and why should I pay extra Rs 800?
I have sent mail on your mail id help@tatasky.com and nodalofficer@tatasky.com
Amarjit Singh Sodhi
203, Ruby 3, Somdatt Landmark
Sector 116, Mohali.
140307
My cust.I’d is 1095282305 I have got HD installed from a representative.first of all he overcharged me he took 1300 bucks and gave a free subscription I got my balance a message with the balance 756 rupees which was due till 24 June then after that I have got a recharge of plus 400 rupees.. Again giving excuses and my balance is being deducted and my box is nit getting closed.
Hi My RMN is 8826440452,
Today I called to Tata sky customer service From my another no that is 7004500020 at 10.10pm 22nd of May. I spoke with one of Tata sky agent. I have issue about the wrong recharge And i want to raise a complain to reverse my amount at my paytm wallet. she told me to transfer the call to buddy, I cant understand why she told me to transfer the call to buddy, I deny this… Than she called me from personal mobile that is 9815735326 and use only abusing language. I have all recording available. If any senior person want to know about recording i will share it, because in this post I don’t want share this recording because s agent using only abusing word.
Dear Nodal officer,
My customer I’d is 1206934042. I had requested for relocation on 18th May evening. I am waiting and made several calls to customer care to arrange for technician visit. Without my consent the service is rescheduled for 20th May. Till this time I am waiting but no one is bothered to call/inform when will this get attended. Customer care has no control on ground technical team and can’t able to understand customer requirement and arrange any suitable solution. They are just spectator as we poor customer.
Helo Mr Vikram Kaushik Sir, No doubt you are doing good but as a customer I am very dissatisfied regarding your service. I had lodged a complaint regarding my tat sky that no signal coming since 2 days but inspite of calling so many times to customer care they say your problem will be rectified asap but sir in this time where we have so many options to port why we are been harassed .Please help me asap.
Please refer to my mail dt. 12.4.2018 & 16.4.2018 and my numerous complaints lodged on phone which is on record, no reply or solution has been received from your side. My TATASKY ID 1266849387. On 26.4.2018 a phone was received from TATA SKY representative in which they have admitted that after seeing my coupon they have recharged my 3 months HD package but I demanded give me writing, which is not provided to me till date and also my HD connection has been stopped. The phone recording of TATASKY representative dt 26.4.2018 is with me in which he apologised for the mistake and later on he said that he had instructing free 3 months HD package to me as per scanned coupon received from M/s. New Bercos Electronics, Jail Road after purchase of new Samsung TV. The scanned copy of coupon sent to you vide mail dt. 12.4.2018 (copy attached). Everytime my phone complaints has been closed without resolving the grievance, I do not know the reason why???? My recent complaint No. 140Y7AD6 registered on 4.5.18???? Please go through my all previous mails and phone recordings before resolving the grievance. Please inform your representative that they will call only after permanent resolution of my grievance otherwise please do not call and waste my precious time.
In case my complaints is not resolved and my 3 months HD package is not immediately activated as per the coupon, I do not have any option left but to go the Consumer Court, with all the documents and phone recording with TATA SKY representative, at your risk and cost.
Hoping this time a written communication in this regard and final reply whether my HD package will be activated for 3 months or not.
Regards,
(Vijay Singh Bisht)
TATASKY ID: 1266849387
Mob.: 9868007557
Dear Nodal Officer,
Complaint ID: 140L214K
Since today Morning, I’m facing some interruption (intermittently) in the picture. When I called the customer care toll free number, the executive told that a Technician will visit to assess the problem and I have to pay him visit charges of approx Rs. 225. I talked to his supervisors up to two levels but no one was willing to understand my point which is as under :
1) Your organization is providing me services and I’m paying the monthly due charges in advance in expectation of quality services from your Organization.
2) If there is some deficiency in your services, it is your moral and legal responsibility to provide standard services to a consumer i.e to me. I’m not asking any additional service or placing any other request.
3) I’m not demanding any Technician visit. I just want good quality picture on my TV screen for which I’m paying to you. Whether you send your Technician or you rectify the problem without sending your technician, that is entirely your decision. I just want good picture qualitty for which I am paying to you.
4) If there is some fault with the hardware, I’m willing to bear the cost (if it is out of warranty).
So kindly make me understand by what logic you are asking me to pay service charges of your Technician’s visit while it is your responsibility to provide me standard services for which I have already paid to you.
Request you to resolve my complaint asap in light of above facts failing which I shall feel forced to take all appropriate steps for protection of my rights as a consumer.
—
Regards,
Subodh Gupta
95 600 800 16
It is to inform you that I have not able to view channels or when I have raise complaints to call centre they has told me that you have to pay visit charges, which I have already paid last month to engineers, why I will pay this amount again, kindly resolve my problem or else I’ll such my connection soon!!
I am not view some channels and tv view is bad weather but the weather is very sunny so I am complaint customer care and they told me the Problem needs to be resolved if enginee will visit, I have just pay the visit charges to engineer just 1 months back, again I am not able to pay any of charges After one day tatasky engineer will came in my house. They are not solve my problem but the charges was apply. I am said why I pay the amount? He said this is company rules . It very dispointing to me bad experience which received by Tata sky no has take seriously my problem.
I am not view some channels and tv view is bad weather but the weather is very sunny so I am complaint customer care and they told me the problem resolve soon. After one day tatasky engineer will came in my house. They are not solve my problem but the charges was apply. I am said why I pay the amount? He said this is company rules
I am facing a problem of no signal in my newly taken connection of TATA SKY . this is most unfortunate thing. Only assurances but no real commitement towards customer. Especially when you charge premium charges per day, every single day of non availability of service should be refunded. If i am not using TATA SKY for a single hour because of the tata sky issue, I should not be charged. Service charges shoud be charged like data charges purely based on the consumption .
You can try other sources of contacting Tata Sky to ensure your work gets done. You can address your complaint to tata sky’s official handle @tatasky. They will arrange for a callback and assist you accordingly or you can contact Tata Sky customer service. They are quite prompt in their reply and will help you out. It is more effective way of getting your work done. You can write to them at help@tatasky.com or call their helpline number at 18602086633. The best part is it is available 24X7. I am sure they will look into your matter and resolve your issue.
Subject: Fw : Unauthorised deduction – Subscription ID: 1109852432
It is to inform that undersigned is having two connections of tatasky since your launch of the product. Since I am in central service due to relocation connections became new. From your old record (Madhusudan Ray / M.S.Ray) you can verify the same. At present I am at Kanpur.
Due to this process, a new connection was taken (may be around Nov 2015) which was earmarked by your Tatasky as premium customer and accordingly from your headquarter I was advised to contact Mr. Ansari, In-charge Kanpur directly for any requirement. Now during last fortnight, the set top box was giving trouble. Yesterday they came and resolved the issue. Today the same problem got repeated. On their visit today it was informed that the set top box has to be replaced for which I shall be charged by Rs.700/- and replacement will be made today. Hence the following are my question:-
1. Since set top box is the property of tatasky and monthly charges are being recovered from the customer in the form of recharge, the reason for charging for replacement of the box from the customer needs to be provided.
2. In the case the charge is mandatory, why the same is not being clarified in their website and the advertisement in a transparent manner.
3. In case it is not published how the customer can be penalised, is not illegal.
4. In case this resolution is beyond your authority the mail-id of the suitable authority may please be provided.
NO REPLY FROM NODAL OFFICER.
On 1st May 2017 , I was not able to view 2 channels ( NDTV 24×7 & Asianet HD ) on South Sports Special. On informing Tatasky helpline a technician came home on 2nd May 2017. But without his intervention both the channels could be viewed. The technician said that due to shuffling of channels with Tatasky a system error could have occurred but it got corrected on its own.
The technician then stated that Rs.200 on account of his visit would be debited to my account but since he had no role in restoring the 2 channels , I could seek for a refund. This matter was raised on 2nd May 2017 with the helpline of Tatasky and I was provided with a request code (WZ42T80). Mr. Balaji from Senior dept of Tatasky called me today ( 4th May ) and said that the Rs.200 cannot be refunded.
But since there was no service provided by the technician in all fairness I should not be charged Rs.200 for the technician’s visit and the amount refunded by crediting my account. ( ID 1133206035)
Consumer no:1042099778
I have been constantly getting calls for offers at my landline number 27431692, in spite of telling them not to make any calls at that number. This is highly unprofessional for tata as a brand, these aggressive marketing tactics will do more harm than good, please have a constant check point mechanism on outsourced business partners and vendors they should be trained to give world class service and not harass, i recieved a call yesterdqy anf requested the agent to refrain from further calls having said that I want to make it crisp and clear that one more call on my landline number and I will have my services disconnected
Thanks
Mainak Brahma
Dear Sirs,
Since 28th March I am unable to see any channel because of no signal and despite my complaint and several follow up with your representatives over phone and mail no action has been taken as yet.
Subscription ID: 1060845482