Usha International Customer Care , Service Centers & Warranty
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Loading...UIL customer care provides services with regard to any issues caused by its products ceiling fans, pedestal fans, special application fans and other home and kitchen appliances.
Usha International Customer Care Details
Listed below are Usha International Customer Care Number and contact details on which users can call the company for any queries they may have with regard to Usha products.
Usha Customer Care Toll Free Number : 1800 1033 111
Website : https://www.ushainternational.com/
Email Address : corporate@ushainternational.com
For customer reference here we are providing Usha international office address.
USHA China
Lin He Xi Road
#3705, China Shine Plaza, No. 9
tian he district -510000
Phone No : 0086-020-38880661/62
USHA Srilanka
Bambalapitiya, Colombo
Usha International Ltd,
No.4, 1/1, De Vos Avenue
Colombo
Phone No : (011) 250-8030
USHA HEAD OFFICE ADDRESS INDIA
Usha International Ltd,
Plot No.15, Institutional Area,
Sector-32, Gurgaon, Haryana
Pin – 122001
Fax: 91 124 4583200, 91 124 2883300.
Usha International Service Centers in India
Usha Service Centre – Ahmedabad
Name : Keshav Services
Address : 11, 2nd Floor, Krishna Complex, Gandhi Road.
City : Ahmedabad
Area Name : Gandhi Road.
Phone Number : 9427006783
Usha Service Centre – Bangalore
Name : Ruby Service Main Centre
Address : #3, Thotadha Rasthe, Nayandahally.
City : Bangalore
Area Name : Nayandahally.
Phone Number : 9880399890, 9242499731
Usha Service Centre – Hyderabad
Name : Sai Ram Enterprises
Address : 1-10-211, Ashok Nagar, Opposite Oriental Bank Of Commerce.
City :Hyderabad
Area Name : Ashok Nagar.
Phone Number : 9388605384
Usha International Product Warranty
Below you are provided with Warranty Period on products through which you can get free service until your products are covered under warranty.
- Automatic Sewing Machine is provided with 2 years of warranty on all parts of machine.
- Fans are provided with 1 year of manufacturer warranty.
- Induction Cook Top is given 1 year of warranty.
- Mixer Grinder and Air Cooler are given 1 year of warranty.
- Gas Stove is given for 2 years of warranty.
- Sandwich Maker is given 1 year of warranty.
- Steam Iron Box is given 1 year of warranty and all the Home Appliances are given 1 year of warranty.
About Usha International
Usha is one of the oldest and the most trusted brand in India that offers best quality ceiling fans, sewing machine, home kitchen appliances, kitchen hoods & hobs, exhaust fan, table fan, pedestal and many more. UIL has an unmatched infrastructural backbone network across India to support customers. The company has over 16 offices, 60 company showrooms and 33 warehouses to support the customer needs across the country.
UIL (Usha International Limited) is one of India’s renowned business groups with interests as diverse as fans and appliances to water coolers and dispensers. Usha has diversified product range and some of the products include:
- Fans
- Sewing machines
- Appliances
- PPD
- Gas appliances
- Water coolers and dispensers
- Auto products
For further information on usha products please visit website provided above.
For information related to Usha Lexus, Usha Lexus electronics please visit the following websites.
Usha Lexus Air Cooler Customer Care number
Usha Lexus Electronics (Usha Sriram Group) – New Delhi Address , Phone number , Website Details
I recently bought an USHA Janome Excella online which was delivered on 23rd July and requested for free home demo on 26th July.(CC1807264465) I was informed that technician will visit within 2-4 days. However, till date there has been no contact from any member of USHA team leave alone visiting for the demo.
Though, I have made at least 5 calls regarding the same, every time the Call center support assures of forwarding the request but in vain. This poor response from USHA team is disgusting and puts a question mark on brand’s reputation. Such negligence despite repeated requests will forbid me to suggest anybody to avail such products and facilities.
Once again, I will request USHA team to look into the matter at the earliest and make necessary demo as soon as possible.
Your’s Sincerely,
Shashi Kumar Kushawaha
Aam Bagan, Nawasoso, Ranchi
(Mob- 9031266390)
I had registered a complaint about one and a half month ago for my USHA chimney. I talked to the customer care and registered my complain there. And then it’s been now they have not taken action yet. I frequently called the customer care and complaint there again and again but nothing happened. So please you can’t provide services then it’s better you should not do any branding so much about your company that it’s a international one if you can’t resolve the issue in India itself. You people just brag yourself for being the best company but it’s nothing just fake promises done by your company. Highly disappointed with the service. Worst service experienced ever.
My complain no.- CC1805271590
I have purchased usha make, chota bheem printed fancy fan along with other normal fans of usha make after purchasing new house to feel proud and dignity. After 1 year of its use, fan started giving light noice and it is increased to unbarable after 3 years. Previously I was purchased 2 fans with local brand at road side, which had given 10 years of service without any problem when I was residing in rented houses. . Now I have have opted this usha branded fans after purchasing new own house to feel dignity and proud, thought usha is standard brand. But experienced very bad with performance and quality of fans. And iam not satisfied with the quality. So I request usha to improve and maintain quality of its products to avoid heart of people who believe in alot about usha.
Dear Service Head (India),
I would like to draw your attention towards the pathetic USHA After-Sales Service which your customers are getting.
I purchased USHA Helix High Speed Wall Fan 400 mm on 06/06/2018 from Prashant Electric,Noida
Next day after Installation I noticed that it could not bend completely/properly as compared to other brands. We have to stand up If we have to get air after installation of height 5-6 feet.
And We are SURPRISED that latest model and reputed Brand does not have basic features like this.
After that I complained to the customer care for this. (Complaints Details : Ref no CC1806080850 Ref.No. 4061 has been registered.Service Centre assigned is Cee EL Traders,Contact:9810336668)
Next day Engineer visited my home , he found this problem and he told me that I will initiate request for change this fan.
Afterthat noone visit to my home. Also I contacted Area Service Manager Tapasum & Dheerander but they never turn up And service center closed the Complaint without customer information… I wonder ….Why and How .??????
I am totally fed up with the kind of USHA After-sales service I am getting, as my Fan is in Warranty period. This is Purely Manufacturing defects which could not repairable.
Sir, I request you to pls look into this matter & replace or refund my money the defective product so that my faith in USHA does not fade away.
Looking forward to a positive outcome for my complaint from USHA.
Thanks
Kaushik
9953195005,
Dear Service Head (India),
I would like to draw your attention towards the pathetic USHA After-Sales Service which your customers are getting.
I purchased USHA Helix High Speed Wall Fan 400 mm on 06/06/2018 from Prashant Electric,Noida
Next day after Installation I noticed that it could not bend completely/properly as compared to other brands. We have to stand up If we have to get air after installation of height 5-6 feet.
And We are SURPRISED that latest model and reputed Brand does not have basic features like this.
After that I complained to the customer care for this. (Complaints Details : Ref no CC1806080850 Ref.No. 4061 has been registered.Service Centre assigned is Cee EL Traders,Contact:9810336668)
Next day Engineer visited my home , he found this problem and he told me that I will initiate request for change this fan.
Afterthat noone visit to my home. Also I contacted Area Service Manager Tapasum & Dheerander but they never turn up And service center closed the Complaint without customer information… I wonder ….Why and How .??????
I am totally fed up with the kind of USHA After-sales service I am getting, as my Fan is in Warranty period. This is Purely Manufacturing defects which could not repairable.
Sir, I request you to pls look into this matter & replace or refund my money the defective product so that my faith in
USHA does not fade away.
Looking forward to a positive outcome for my complaint from USHA.
Thanks
Kaushik
This is a complaint about service centre at Trivandrum named “Usha Care”. I have given an iron box for repairing. Model no. EI 2730, Sl no.QI 330908363. However even though they have rectified the defect, they have made the iron box not usable. The iron plate and body has torn apart and even after more than 6 months they have not recfified the defect caused by their own negligance. Today (9.6.2018) I have to take bact the instrument. They have taken back the receipt . Please take necessary action to rectify the defect or to replace the iron box
This is a complaint about service centre at Trivandrum named “Usha Care”. I have given an iron box for repairing. Model no. EI 2730, Sl no.QI 330908363. However even though they have rectified the defect, they have made the iron box unusable. The iron plate and body has torn apart and even after more than 6 months they have not recfified the defect caused by their own negligance. Today (9.6.2018) I have to take bact the instrument. They have taken back the receipt . Please take necessary action to rectify the defect or to replace the iron box
Its 3rd time I’m raising complain related to the fan bought 1.5yrs ago. Post purchase of the fan I am facing problems with the speed & horrible sound while the fan is on. The technicians have twice changed the capacitor but the problem still persists. Also they used a local capacitor on first complaint which later they denied.
The technicians also advised to change the regulators but no affect post change only my money wasted. Normal and cheap fans have better performance. I would request for an immediate intervention in this regards
Dear Sir/Madam,
I recently (2 month ago)purchased a Usha Air King Cooler with remote control and honey comb technology for 13500 from MV Sales, Wadi , Nagpur , its the worst cooler ever i have seen, it do not have any cooling effect, its just like a fan, the honey comb technology do not work at all to give a cooling effect even in a small room of 10 X 12.
When contacted with the Service Center guy he said its like that only, it do not work as it do not soak the water, moreover its tank alram also getting spoiled frequently and when its spoiled the cool button do not work and the fan becomes even more useless as the water do not fall on the honey comb.
I need a replacement of the cooler with any other cooler with wood wool. Pl. do the needful.
If required i can be contacted at : 9604603961
regards
Rajesh
Sub: Problem in Ceiling Fan
Dear Sir
I have purchased a usha ceiling fan on 03.08.2014,
but when we switch on of fan, 2-3 min to take for riding and some fast sound came from fan,
I have complained to usha c. no. C14082002338 dt. 20.08.2014, when the elctrician came he said that there is no problem and he gone,
but the problem is still,
now i have called 10-12 times to usha but nobody support me ,
Tell me what should i do,
You know that i am not free for complaint you daily,
so pls solved this problem asap
Pawan Kumar
B-44, Jeevan Vihar
Shashtri nagar, sector-16,
Ghaziabad
Hi,
Writing to you out of utter frustration and the inability of your customer support.
I wish there was a sweeter way of saying this.
Extremely unhappy with the kind of support and reverts provided by the Usha Customer Care.
Product: USHA HONEYWELL CL 30XC
• Complain no: C14070502685
• Issue: The product has ceased to function following the first rain
• Complain made on: 5th July
• Today’s date: 14th July
The service is horrible. And the legacy of the brand is nothing but shattered.
All friends or acquaintances who were planning to buy one coolers, I’ve clearly told how irresponsible and unprofessional al the team has been.
It was told the team will endvour to resolve the problem in 48 hours. We understand a delay of 2-3 days also added. But shocking part is, a call or 2 were made every day to the USHA CARE till today. Where people responded, some one would call in response of the grievance .
Now 216 hours later, I would rather not want the product and at least let the other consumers know how things are handled in this extreme condition of the heat and weather and how much care was taken in handling the situation in the promise.
I am utterly sorry that I trusted the brand. I regret that I brought this product. I’d rather throw this futile heap of nothingness and give to a trash collector.
Congratulation on loosing another one of your previously loyal customers. Thanks Usha.
I purchased a Usha Lexus 25 leter gyser in aug 2013, since last one month I am in watching your worst customer services.The technichians you hired for repair services are crooks. They just visit customer place to add kms to there local conveyance only.I submitted a complaint for gyser on 24/12/2013 having reference number C13122401822 .After 2 days technicial visited my place and opened the gyser and checked for about 20 min and finally told me that the fault is corrected.He then asked for copies of bill and gurantee card and took the 3 digit code.As he was about to leave, I asked him to let me check the gyser.I found that the gyser was still not working.technician checked it again for ten min and left saying that 2 parts have to be changed in the gyser so he will come again tomm.I asked him to give back my photocopies available with him.he told me this is one and the same thing as he will complete the job tomm itself.When he did not turn up, I again called your customer service.they told me that the service centre closed my complaint.i informed your customer care about the whole story so they reopened the complaint with service reference number C14010300075 Dated 01/01/14.After 2 to 3 days I called your service centre and talked with the technician.he then started telling that they do not do Usha Lexus service.i again called customer service and after discussing with Managet of service centre and your customer care, he finally agreed that he will do the needful.Next day, the same technician visited my place and then left saying that he is not having required parts available with him and they will send the request to usha international for providing the parts.Since then I called your customer service about 25 times but still nobody has visited my place.Now, if you still failed to send your technician by max 24th January, I will file a case in consumer court against USHA International
Regards
Rahul GulatiMob 9569268060
Dear Sir/Mam
Usha Lexus in a renowned company. But I am suffering with great grievance from last 1 and half year. I purchased Usha Lexus JMG (Model No JMG 1842) from Defence CSD Canteen in . On the first day itself it started creating problem. Since then I had registered 3 times my complaint with costumer care. My Complaint No are C-12020600924, C-1201100943, C-12120101025. On first complaint your rep came and returned without repairing it, On second complaint he took the mixture with him and returned in 7 days with same problem, but changed the jar with new jar. 3rd time I again registered my problem but no response.
The problem with the product is that it shows sparking inside it and smells like burning of wires. The plastic and the stuff used to make the machine are so inferior that I can’t believe that such a elite company can product like this. I registered last complaint No C-12120101025 on 01 Dec 12, Since then your product is lying un repaired. Earlier I use to love Usha Lexus, but now Me and my family had decided not to go for it again for any product, unless you solve my problem or replace the product with good one, let it be similarly old of mine.
Regards
Waiting for prompt response
Otherwise I had decided to spent Rs 2000 for bad campaign of Usha Lexus, by means of pamphlets showing my grievance and inferiority of product. Thank you.
I purchesing the Usha food processar on 27.04.2013 but he will be not stratred i am completed to your customer care my completed no C – 13050100076 on 01/05/2013 but customer care excuative are not response & Service engr. are not comming at my home i am deliy contact to customer care excuative but he will only one answer tomarrow visit at Service engr. I am not happy to your service.
The one of your fan is creating sound while checked we found it is loosing grip from the center of upper to bottom. This can fell down any time. Now I am sure these are Kamla Market product selling with the sticked sticker of Usha.
I had lodged my complaint on this site dt. 1st Feburary, 2013, but it seems you have no remidy. Actually I feel the entire usha companies staff is involved with this curruption i.e.selling products without bill and supplying other then billed items & items are kamlamarket’s product OR sub standard quality of USHA.BRAND. Now I have to decide where I should write for Justice. I am writting this letter very last time for mutual relationship. If not find any response within 2 days then the company will be reponsible to give me compansation. The matter is pending with your manager Mr. Manish mob no. 9891237449 through several letters deliverd to him personally after purchased in the month of May, 2010.About 2 yrs have passed some of items are keeping in store inspite of huge amount paid. N.K. Arora.
I am working with Coir Board, Govt. of India, my office was 1/16-A, Asaf Ali Road, New Delhi at present posted to Ranchi, Jharkhand. I purchased some article from 1/13 Asaf Ali Road in May 2010. one exhaust kitchen fan, & one iron press sold to me without bill. Iron press returned but not received payment due to condition applied by manager i.e. when will be sold to other then will be refund. 6 fan purchased billing brand & supplied brand is not same. One small fan billing but delivered after 3 months. Hood purchased but fixed after 2 months then after one months given demonstration, requested to mechanic for fit the fan but that was not rotate. Is it kamla market product with usha sticker. Mixer/Grinder was burnt within month time replaced with highest price model but charged more then the naap tol. price & were giving free gift.Usha Showroom is doing MRTP BUSINESS. Written complaints given several time but not giving reply. At last after laps some time he replied warranty period is over. I could not send my complaint to Director Enforcement ISI because I am not available to see CEO Mr Wadhva ?
I have Janam Imported sewing machine. The showroom Asaf ali Road, New Delhi is not proving mechanic for service the machine. for the last 2010. Can I hope ..
Sir,
Awaiting for your response. It’s very urgent, request please revert.
Regards,
Satyavir Singh
From: usha care [mailto:usha_care@ushainternational.com]
Sent: Wednesday, January 02, 2013 4:16 PM
To: satyavir singh
Subject: RE: water Gyser
Importance: High
Dear Mr. Satyavir Singh,
We sincerely regret the inconvenience caused to you.
This is with reference to your e-mail dated 02/01/2013 expressing concern regarding your “Storage Water Heater”.
We are pleased to inform you that your complaint id: C13010201189 has been forwarded to the concerned department. Our concerned team will get in touch with you.
Should there be any further clarification, please feel free to get in touch with our Toll free call centre at 1800 1033 111(working hrs 08:00am to 08:00pm).
Assuring you of our best services at all times.
Website: http://www.Ushainternational.com
From: satyavir singh [mailto:coo.office@orientbell.com]
Sent: Wednesday, January 02, 2013 3:46 PM
To: usha_care@ushainternational.com
Cc: ‘Anil Agarwal’; ‘G.S.Tyagi’; ‘S.K.Sharma’
Subject: FW: water Gyser
Sir,
We have lodged two complaint No.C12122400045 & C12122400047 on 24.12.12 for repairing of two geysers that is still unresolved. Once your Mr.Sanjit Kumar (9818 882 760) visited us after regular follow-up on 31.12.12 and returned just with a commitment that he will come back with some parts tomorrow.
Today we have tried to Mr.Sanjit Kumar over phone at 9818882760 and also his superior Mr.Pradeep Kumar at 8800 292 474 but they are not even picking our phone. Then again I called your customer care executive and registered another complaint No.C13010201189 for repairing of the geyser.
In the light of the above, we observed that there is a definite requirement of quality improvement and promptness in after sales service. Approx 10 days have passed and it is a very long time for repairing an heating instrument in winter season.
I once again request you to please attend the complaint immediately.
Regards,
Satyavir Singh
9690014411
9910153883
To
The management of Usha International,
Sir/Madam,
I bought 15 nos. USHA 48“ SONATA MAX (1570) from the Chennai famous RATHNA FAN HOUSE, T.Nagar, Chennai on 7.1.2012. They were installed in my newly constructed home during August 2012. Initial check showed that lot of noise coming from all the fans. Particularly one fan gave unbearable noise. A complaint was registered at your customer care attended by one Mr. Perumal. He promised to send service engineers to rectify the defect in the problematic one and also check other fans. Service engr. came promptly rectified the manufacturing/assembling defect but inclined to check other fans.When we moved into the new home during first week of this month we could find lot of noise from another 3 fans and the rest of them giving noise at the start or at the end. We registered complaint on 14.9.2012 (c.no:C12091400220) attended by Mr.Perumal. So far no servie Engr. came. Again a complaint was registered on 20.9.2012 (c.no:C12092000982) attended by Mr.Dharman. No relief thus far. Again on 22.9.2012 when we tried the customer care the same Mr.Dharman attended and promised service soon and also will bring this to his superiors notice. Why the hell we suffer for your failures I don’t know. A fan upon my dining table is still and idle causing much inconvenience and other two are roaring-the rest may at any time become disrepair. I would therefore like to request you to give me remedy and my humble suggestion is to check your products before sending them to market. A reply will be much appreciated.