Videocon TV Customer Care Number, Service Centres, Warranty
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Loading...Videocon TV Customer Care – Listed below are Videocon TV Customer Care, Toll Free Number, Email Support and the major service centres of the company in India. Videocon TV are serviced across India via the service centres in all major cities and towns, all that you have to do is raise a complaint with the Customer Service team and the service team would be sending a repair person to your place as per their standard timings mentioned to you.
VIDEOCONTV CUSTOMER CARE Details
Below are the details for customers to contact Videocon TV Customer Service Team for product related queries and to register service complaints.
Phone Numbers : 02431-251501 / 02 / 03 / 04
Toll Free Number : 39 40 40 40. (add std code before dialing)
Email Id : customercare@vgmail.in
Customers can also send your queries through SMS , just type SVC and send to 53030
Website : https://videoconworld.com/tv
VIDEOCON TV SERVICE CENTRES IN MAJOR CITIES OF INDIA
Hyderabad
NEWTEK SERVICES SRI-NILAYAM,
PLOT NO-51, SHOP NO-02,
VIVEKANANDA-NAGAR-COLONY,
OPP BSNL-TEL EXCHNAGE,
KUKATPALLY.
Phone Number : 9292759392.
Bangalore
SHREYA TEKNIKS NO 412,
20TH MAIN 1ST BLOCK,
OPP KRUTHI COMPUTERS,
RAJAJINAGAR BANGALORE
Pin code :560010
Phone Number : 8867766664.
Chennai
MAX WELL 102,
JUDJUS COLONY,
MGR NAGAR, OMR KOTTIVAKKAM,
CHENNAI-600041
Phone Number :9444891107.
Mumbai
TIPL – WORLI 413,
SHAH & NAHAR INDUSTRIAL ESTATE,
WORLI, MUMBAI – 400 018
Phone Number :7738371585.
Delhi
TIPL – DELHI A-71/7,
RAMA ROAD, NR.KIRTI NAGAR,
METRO STATION.
NEW DELHI- 110015
Phone Number : 01164721300.
Above are only few of the service centres of Videocon TV, Follow the link for all the other Videocon TV Service Centres in India.
Videocon TV warranty
The company provides one year domestic warranty on the televisions. For further details on warranty please contact customer service.
About Videocon TV
Videocon Industries Limited is Indian largest consumer electronics manufacturing company started in the year 1979. It has 17 manufacturing sites in India and it is the third largest picture tube manufacturer in the world. It is also famous for its home appliances, office automation products, mobile phones, satellite televisions etc. It sells different product in India that include Televisions, Washing Machines, Air Conditioners, Refrigerators, Microwave etc. In 2009 the company entered in to the new line in the production mobile phones and launched the zero paisa per second with bundle of Sim cards. In the same year it also launched the DTH product called d2h and offered the LCD, TVs with built in DTH.
Videcon TV offerings have grown from time to time which started of with its conventional CRT TV and expanded to latest offerings like LCD, Plasma TV and then to LED, Curved TV, 4k ULTRA HD, Windows TV and more new models to meet the customer needs. The company has strong after sales network through which its offers great service support to its customers via its 24/7 customer service team.
Frequently Asked Questions
What is the solution if there is noise in the picture and the picture is unclear?
Contact the cable operator. The cable signal strength should be more than 65db for better picture quality.
My television remote keys are not working?
Remove the batteries and replace them with new ones. Clean the IR LED for both television set and remote for proper operation.
Melody sound not observed when I turn On/Off my TV set?
Switch On the melody function in main menu and check again.
What if my TV set doesn’t detect USB device?
TV may not support if the format does not support the drive. Try using other USB device which is compatible.
I don’t see any picture when I connect my laptop to TV set using HDMI source, why?
You might have used a defective cable. Check the conversion cable and try again.
For more information about Videocon TV you can visit the official website.
Follow Videocon on Face book, Twitter and YouTube.
Face book : https://www.facebook.com/VIDEOCON
Twitter : https://twitter.com/Videocon_Group
YouTube : https://www.youtube.com/user/videoconCEHA
Dear sir/madam
I was complaint for a led repairing At 16.11.18 complaint no. LUC1611180057 but not repair til now.
So I complained to consumer forum that’s docket no. 1088908.
Tv is in warranty.
Please see and short out the problem
We had purchased Videocon tv before 1 year and now its stopped working,
My complaints are as below
1) First Complaint booked on 01/10/2018 : Complaint ID : AHM0110180164
Solution : Complaint close automatically in 4-5 Days , Whithout attending the site or without calling me. (Inbetween this I had called 4-5 times to Mr Sabir Bhai, But no response)
2) Second complaint booked on 06/10/2018 : Complaint ID : AHM0610180020
Solution : Nothing
3) Third complaint booked on 12/10/2018 : Complaint ID : AHM1210180388
Solution : Service engineer visited after 4-5 Days, after requesting too much.
He had just seen TV from Outside without even touching it and identifying the problem, He reported that mother board is faulty.
Than after 15 days he comes with mother board and try to repair the TV, But it was not done , As he feels the problem is in SMPS.
At that day he promised to come back with SMPS in two days and repairs the TV.
Now its more than 15 days he has not came , even he is not responding the call.
I am very disappointed to buy a TV from Videocon.
To whom so ever it may concern
This Pratik Panchal (9768000950) I have 50″ Videocon TV, under warranty, I complained on 16th August, the guy (Ajay) cane to check on 18th Aug, he charged me rs 1300 as service charge, and said it will be replaced soon, but till date no response from any of executive or technical, when I started calling to customer care 39404040 only response I get, parts are not available, I started calling Dharmendra – same response and give me # for Yogesh – he is the most irresponsible guy, never answered the call, always left a msg – busy, please message. I dropped a msg to call me back or best to time call him. It’s been 20 days but no response. I don’t know what he does. But totally not worth.
Now
It’s a festival time, my TV does not work at all, I need to get that fixed asap.
I hope this email will help me to get my issues resloved in few days.
Please contact me / msg me
7021664560
9768000950
Hi I have raised a complaint for Videocon LED TV 2 months ago from today (15/10/2018). On the same day they gave me a service center no. and told me with in 20 days your problem will solved. But still problem have not solved and regularly i am following service center and he is giving same reply that “the part which is to be replaced is on the way please wait for 10 day.” is this company’s falt or service center that why part is not available from last 2 months. Customer is suffering No one cares…. is it the service of Videocon.
How much i have to wait. Hoping that Videocon is the best in market we took the TV. But we couldn’t know that earlier that your customer support is very worse. None of the company takes more than one week to solve the customer problems. Recently we have raised one more complaint . This time if it is not solved before 30th October I will definitely go to consumer court.
I have lodge a complaint no MUM1806180309 for vedicon 40 led TV through toll free no But suddenly I know that my complain is closed ,form VG support services provider taken 950/- as mechanic visit charges and insure me that part be ordered for replacement which under 5yr gaurantee/warranty but now they are not receiving my call and they closed my complaint. So that I was lodged complaint in consumer forum with complaint no 899200
Kindly do the needful action and repair my TV because my children asking to watch tv like contoon on that time feel embarrassed and guilty to not fulfill their wishes
With regards
CHANDAN K SHARMA
9930186164
Dear Respected Sir
We also feel proud become customers of Videocon since Last 20 Years.
But sir our self facing a problem in your LED TV which my self have purchase on dt. 15-05-2017 vide Bill no. 174-VRR05-17SIAAOUF79 of Vijay Sales, Virar with Three Years Warranty.
After discussion with your Dealer and your technician came to our place 2 times but we not got any positive solutions and if my self compliant to Dealer for replacement but dealer he directly refuse and ask us Vijay Sales are not sale any VIDEOCON TV Products so contact with only Videocon Customer Care my self compliant to your customer care centre service for replacement but no body give proper response against my compliant
My self compliant to your customer care and visit your technician at our home and they charged service charges Rs. 1298 vide their Inv No. 1320 / 01-08-2018 SKYLARK ENTERPRISES bill copy attached for your ready reference.
Their technician person are suggest that problem and not repairable they raise request for replace LED TV on 01-08-2018 and my self followup from 01-08-2018 but they can proper reply to us yesterday they send their another technical person but he is not able to solve the problem.
Looking forward for your co. operation in this matter to maintain a long time association with customer like me.
Dear,Sir /Madam
Me Karan Patel. Saraswati Nagar Vapi Gujrat-396195 se. Mene Videocon ka 32′ inch ka LCD TV 2015 me purchase kiya with 5 year warranty bhi mili thi. but mere Tv ka Motherboard Kharab Ho gaya he Us ke liye me customer care me 14/08/2048 ko complaint kiya tha or 16/08/2018 ko aap ke authorised services centre (Royal Services) se engineer ne visit Kiya. Usne kaha tha ke aap ke Tv ka part 15 se 20 din available hoga lekin aaj 50 din ho gaye he lekin abhi tak Mera TV repair kiya nahi he. Royal Services ke manager ke sath me last 30 day’s se follow up kar raha hu but waha se bhi mujhe propar Answer mil nahi raha he. Me ab kya karu? kab Tak Tv Repair hoga? Please Advice Do me kya Karu
My Job ( Complaint ) No. -AHM 1408180310
Royal Services contact : Mr. Dharmesh -7211105024
Mr. Anand – 9714322271
Please contact me My mobile no. 82863 37479 / 97255 59838
I have registered my complaint 26 July 2018 Reference no is DEL2607180001
Aap log 3 month se Froude baate qu kar rahe ho
1.Call centre
Call centre bolta he hamare pass koi jaankari nahe Hoti.
2.Service centre
Service centre bolta he 6 month me part aayega to 6 month me 1year me aayega to 1 year me .hamare pass koi date nahe he ke TV kab repair yoga. And phone kabhe receive nahe karte vahan par Jaa kar baat karne Hoti hai.
And all field officer
7065022893, 538, 894, 644, 600, 352, 889
In number par continue baat ho rahe he par ye log bhe koi response nahe dete.
Date par date diye Jaa rahe hain.
And 20 bar phone karo to galti se ek Baar Phone receive karte hain and na he SMS ka koi replay karte hain.
And koi replay bhe nahe dete ke kab tak TV repair yoga. 3 month se date par date dete Jaa rahe hain or koi response nahe
Every time .
Thanks
Brijpal Singh
9555717389/ 7836913722
Unsatisfied with the TV and services too…
Have bought smart LED TV 43 inches have not completed EMI even and facing issue with display. Have raised complaint their person came and said will require proper bill. then only we can do something. I have got bill then called up customer care and there found new update that they have raised request for some part and I was not aware and da update. And it has been a month now and call back nothing to give update…..worst service ever.
Dear Sir / Madam
I have purchased a videocon TV in
Oct 2016 and have got display issues in just 2 years.. Again after spending lot of money I am facing display issues today.. I called the customer care and said my TV display has got a problem and my TV is under 5 years warranty.. he asked me to pay 1100 only for visiting charges to the technician and no service charges but then I said I will not pay 1100 for visiting charges and take the TV myself to the mulund service center.. he is saying will have to pay service charges over there as well.. these people are just fooling the victims.. I would request everyone to never purchase their products..
And your dealer said to me when i purchase this tv . He says no charge will pay to technical visit. Than i purchase this videocon tv . If your not solve my problem than I’ll take another step. And your customer care executive not register my complaint she says to me if you pay 1100 than I’ll resister your complaint.
I requested to you please do need full if you belive in customers satisfactions and customer loyalty.
Thanks &Regards
Advocate Rahul Yadav
Mob :- 9782459966
MY COMPLAINT NO CHE0808180021,Hi I have purchased with very hope of your Tv ,But I am frustrated after buying 40 inch LED Smart Tv from you.this stopped working immediately after one year. I have raised a complaint with reference number this month. 15 days back one engineer from your company came and he told me that mother board is problem.so he request 2 days for getting new parts. But yet we have not received any response from videocon. Again i made a call to customer care for last 10 days at more than 30 times,they said only one reply, wait for some more days. Hoping that Videocon is the best in market we took the TV. But we couldn’t know that earlier that your customer support is very worse. None of the company takes more than one week to solve the customer problems. This made me force to go to consumer court. I don’t suggest to take Videocon TV and other products also. So you inform me to any strong solution because my balance deduct and my validity of these days.Very very poor service
Repccted sir
I have purchased Videocon LED TV from VIJAY SALES store
B L VALVI
Cont No- 9867050939
Purchase Date -01-0-2017
Model no: Videocon LED 32 inch VMP40HH23CAFM
Sr No- 110917110175000575
The warranty company given to us at the time of purchase is covered under warranty as per the above mentioned T & C.
Our LED display is not working. We see only a small patch when we turn on the TV. Sound is still working.
The date for the date was sent on April 13, 2018, the TV was brought in July but could not solve the problem of display. The service center is a TV service from two to two and a half months, but no problem can be solved. What is the use of the service center? How often did the service center send TV to the service center from the service center, but does not answer?
Your service center has had a very bad experience with us, we took a TV with faith but it was a bad experience for the first time
TV service has to wait 3-4 months.
Please fix the issue as soon as possible or else I am going to compile the customer.
Reply Me Now
To
Videocon
Sub – Videocon TV Replacement Under Warranty
This to let you know that I purchased your TV Model No-LEDTWKR40QX-ZSA Sr No -110814110136500050 ON 03/11/2015 with
Extended Warranty of five years. But unfortunately it is not working on 15/07/2018 we have given complaint on 15/07/2018 and my complaint no is
MUM1507180156 then they came and told to replace part of Original TV But they didn’t have the part so they told to Replace the TV and they bought
Damaged Tv on Saturday which is not acceptable to me because it is under Warranty. On Saturday 18/08/18 I called on toll free number and they told
they will resolve the problem in 24 hours but today is Tuesday 21/08/18 still it has not been resolved. These are mobile number which was given by
the toll free to resolve but they are also not picking the phone.one engineer also visited to my house on18/07/18 and he also took his charges of 950
as Service Charge.
8104601618
7039041099
8850048368
Thanks Regards
Kiran Patkar Please see the attached file and see what is the problem and do the needful after paying everything also we consumer have to suffer is not good My contact no is-9819160398,7715923121 and my office no is –
02248774306,02248774307.
I am a dealer of Videocon since 1986
My customers are suffering for their problems in their product, issue for parts are not available, I request company to give proper service to customers,
My 22 inch videcon tvs panel got replaced by videocons authorised service centre Vishal home care in sector 7, Dwarka, delhi. They are the worst service I hv ever seen in my life. After paid Rs 5000/- for new panel, after installed the panel, still the quality of picture is not good as the old one, when I informed the co. They said told me to complain again, again 1 to 2 weeks waste of time, lack of piece, fight with customer service. The co/ service center is not a responsible one. Better never repair if panel is having problem. After paid we lose our mental piece. Co is not at all bothered abt this.
Hello ,
My name is Anurag Yadav & I have bought one LED for amount RS 17800/ on 21st OCT-2015 from Vijay Sales, Noida. My warranty of this product is till Oct 2020 . My LED has display issue and I contact Videocon customer care.
Your technical team has visited to my home on 25th June-2018, charged RS 590 and assured me that in next 15 days my issue will be resolved. As per him display panel is defective and same will be replaced.
Today on 14th Aug-18 I got a call that from your office no 0120 4281 239 and I was informed that faulty said part is not available with Videocon and I need to pay more than RS 10000 (ten thousands) so as I will get new LCD in return of faulty one.
This is open loot. Let me assured you I will take it up this cheating everywhere. I will go to consumer court and will fight till the time I don’t get justice.
I need resolution of my issue ASAP so either you replace the faulty part or give me new LED without any cost. DO THIS RIGHT AWAY OTHERWISE BE REAY FOR CONSEQUENCE.
Thanks,
Anurag yadav
8527511555
We purchased 43videocon L e d 2017,now TV is under warranty , it’s penal is damage last month TV send agra service centre. Centre manager called panel is not is stock, so, penal provide company noida office. When company no spare part, why company sold these products. I request you pls earlier provide spare and my urgently repair, other I will go to court for complaints.
I Purchased Videocon 40” LED TV before 1 and half year, In next week after purchase I suffer from display problem And they replaced panel,
Now again I suffering from display problem but now Videocon service is very poor, I registered my complaint before 1 month but service provider are not doing their work properly, Please take corrective action as early as possible.
I purchase Videocon LED on 2014 the LED was having 5 years warrenty under AMCSir, My Complaint No. JAI2103180175 dated 21.03.2018.AMC No. KJAI2010140014 (under 05 years warrenty) My LED 50 Inch TV is under Replacement but after Four Month 17 days my LED TV not replace till date. I have contact area manager of Rajasthan Mr. Yogesh Kumawat, Sumit Choudhary & Satyaveer Singh but no satisfactory reply received to me. sir I request to you please replace my LED TV most ungently. I send many mail to your custmer care mail id but no reply received me of my mail.Sir I am very sad your customer service not solved customer problem. Sir once again requested to replace my LED 50″ urgently.
Dear Videocon team,
We have purchased a Videocon LED (VMQ 39HH21CAF-FDA) at 16 Aug 2015 3years Warranty. I have got display issues and I am chasing the customer care for this issues to resolve but still nothing has happened
They have locked the complaint but there is no result.
Today I called customer care and they provided two technician persons number (Ajay – 7039041099 and second Mr Avinash – 8104601618) but both are not taking phone.
Your company does not provide any service and it’s a third class grade company which does not resolved any customers issues
Hence please look into this matter on priority.
I bought videicon led tv 28 inch since july2017. His pannel brocken . pl give the cost / price of 28 inch lesd pannel
My add kkpandey
Ambala Cantt
Mob no 8140077461
Fault in new LED
I am unsatisfied with your service because I complaint before date 04.05.2018
of my LED, no response from you and they confused me to give time on time . They promised to give me new LED in exchange of it. So you inform me to any strong solution because my balance deduct and my validity of these days lost. Now you not take any decision I case in consumer court to harassment me.
Date. 04/05/2018
Complain no. AUR 0405180024
Led model no – LEDTVVAKA32HX08MA
Mobile no:9595981034
Dear Customer care/ Videocon,
Very sorry to inform you that, the product you deliver is very poor and
service you offer is worst.
I bought a TV Modal Number VKC55FH Serial Number :- 110414110128500479.
from Patra Electronics (B) Jayshree Plaza, Cuttack (Invoice attached) by my
Father Mr. Manaranjan Panda, Jagatpur, Cuttack on 24th December 2014
(Invoice Attached). It is very poor and it 3rd time appearing the same
issue (back Light) .
Please refer my Complain number RAN0404180013 dated 4th April 2018 and the
same problem is appearing.
Problem :- 3rd time same issue screen light is not appearing, but TV
getting on and off. Very frustrated with your product and service. Please
log a complain and the address is
Shyam Thakur
Road No- 8A, Behind Girls High school, Bhalotia Road, Lalbuilding Gamharia,
seraikella Kharsawan Jaharkhand
MObile Number 80920-86500
Note :- Being such a reputed company i strongly feel that such type of
response is totally unacceptable where you service 3 times with the same issues. Awaiting for your prompt support, if not please take back your defective TV. Your engineers are looting me since how the same issue be after replacing the same thing 3 times.
Thanks
Shyam
8092086500
I have purchased Videocon TV during the month of Jan-18. It is not working properly. This is not worthwhile to purchase the videocon TV and suggest to every one not to purchase Videocon TV.
I have purchased a videocon TV in August 2015 and have got display issues in just 2 years.. Again after spending lot of money I am facing display issues today.. I called the customer care and said my TV display has got a problem and my TV is under 3 years warranty.. he asked me to pay 1100 only for visiting charges to the technician and no service charges but then I said I will not pay 1100 for visiting charges and take the TV myself to the mulund service center.. he is saying will have to pay service charges over there as well.. these people are just fooling the victims.. I would request everyone to never purchase their products..
I purchased a videocon TV on 12.10.2016 on one year warranty from Great Eastern Appliances pvt Ltd, Rajdanga, Kolkata. Immediately after one year, the TV – Model No. VJW24FHO, started giving poor picture quality with blind spot on the display screen, Technician was called on 30.4.18 who failed to rectify the problem. Now the TV has completely stopped,
I want a replacement of the TV. No questions asked.
No website is working for Videocon.
I want to rise the complaint against the product i.e. LED TV brought in September 2017, I have product issue.
But no customer care is responding to me.
Please suggest anyone, what should I do.
I don’t know whether u people read all the comments r not. U r fooling ur customers like anything. I bought Videocon 50″ TV for around 60K not just 3.5 yes back. Now its LED back lights are gone. Ur service person can and fixed lights for 3 times and charged 4500 every time. Now he is telling need to change all strips and it will be costing around 12k. Just fk ur self my middle finger for u people…looter…worst product,service and everything….
I had booked a complaint on 12th June 2018 and the engineer visited my house on 14th June’2018 that too when I had calledup customer care on 14th June’2018. He had a look at the 43 inch LED TV and said part has to be replaced. To make the part available at their service centre will take 3/4 days. (Service visit charges Rs.1300/-) Today on 19th June’2018 when called up, the engineer he said the part has not yet come. Might take another 3/4 days.
I WOULD LIKE TO UNDERSTAND FROM VIDEOCON MANAGEMENT WHY SHOULD A PRODUCT TAKE SO MUCH TIME TO BE MADE AVAILABLE?
Hi I have raised a complaint with reference number BAN1205180058 last month. 20 days back one engineer from your company came and went still now no response from your end. Hoping that Videocon is the best in market we took the TV. But we couldn’t know that earlier that your customer support is very worse. None of the company takes more than one week to solve the customer problems. Recently we have raised one more complaint and we got the response saying that it will be solved before 30 June. This time if it is not solved before 30th June I will definitely go to consumer court.
This is the worst company I have ever seen, third class product,third class service and third class people they have kept.Rather I will say they do not have any class at all,even third class may be a matter of pride for them.I am surprised how such a faltu company can servive in todays time.We are tired of visiting their agency Vijay Sales and calling on phones.
First of all, in a warranty period when a person from Vediocon comes,checks and escapes with Rs.1400/- rupees and then no response hence I refer this person as a theif .Its double loss to us and very shocking that to get our TV rectified we call co,they send a person who escapes with Rs.1400/- making mockery of us.The phone nos. given by VIJAY SALES are often saying wrong nos. or not contactable.Any one who reads I urge you not visit any VIJAY sales SHOP and do nt buy any Videocon products.Its a horrible co. with horrible people.
My Videocon 40″ TV start automatically without remote and also all functions such as colour Settings etc is visible on screen simultaneous for few minutes .
Display is not coming properly for my 42 inch TV and I am told in whatsapp display is gone. Just 3 years back I bought this TV.
I asked him what to do, no response from technician. After seeing these above complaints, I feel Like buying a new TV and have been discouraged to buy any videocon products.
I have purchase Videocon Led from Vijay Sales, Mumbai in 2015, which is under warranty. Now there is display problem. I have registered complaint to you by Vijay Sales but not get any reply from your side. what to do? now
Hi I bought ur LED TV 10 th Dec 2015 and it’s not working properly I called the customer care for regarding the same and the executive told me u hv to pay technician visiting fee post that he will come and check wat is the issue post that he will tell u.
But it was not mentioned u hv to pay any hidden charges as per them it’s three year warranty u do not need to pay any change abt this …
Ur product are very bad and ur services also very bad .
If I will see someone purching ur product I will personally recommend plz do not buy this company product . Becoz u product very bad and post that services is also very bad
I have purchased Videocon led TV with 3 years warranty. 3rd year I got issue as got line. I have given complaint and I am getting messages but no one came. After few days one person called and asked me to put TV image in WhatsApp. I have sent in WhatsApp. He called after few hours and told me that picture tube gone because of pigical damage. But I don’t see any damage on screen. Finally he told that it will charge around 20000. So I decided to take new TV(not Videocon). I don’t suggest to take Videocon TV.
We purchased a vediocon t.v at 11/2/17 , 3years Warranty . but the t.v is not working properly and many sound issues , from 10/3/18. No response from TV shop side and no one service person came to check…
Dear sir,
You need to shut your company as you guys are befooling your customers in the name of technology and customer service.
You need to start some vada pav stal or something.Electronic consumer durable are not cup of your tea.
I am frustrated after buying 42 inch LED from you.this stopped working immediately after one year.
Thank GOD I had extended warranty of 2 years…
And when I approached customer care for complaint, I was told visiting fee will be Rs.1200 .Such a high fee,As if any Doctor coming to see me.
Your mechanic so called “ENGINEER” visited one week before and took his fee saying will come back in 3-4 days with the solution.but after one week passed noone turned up.
Reference No.THA1305180101
I have a 55″ Videocon led tv SERIAL No VKR55QX-FDA purchased in August 2015 now my typing keypad is not working smart Ime is not responding is message is coming after every 15 mins pls send ur technician to sort out the problem my contact no 9920435801 Nizam S Qureshi my add Santacruz west Mumbai-54 pls send ur person as earliest as possible thank u
I had purchased a “Videocon LED TV – VMR32HH18XAH” on 11-December-2016 which have 3 years warranty from Delhi. It is not working from 20-March-2018.
I have registered a complian (Complian No. – GHA0704180386) regarding my Videocon Led TV in Videocon Customer Care at 07-April-2018.
An Engineer ( Brijesh – 9911948568 ) visited my house 1 month back and tell us that their is an issue in TV Motherboard and it needs to be replaced by videocon since the product is in warranty.
The Engineer came from the “Videocon Service Centre , Plot No. 544 Sector-1 Vasundhara Ghaziabad (U.P)”.
I have called videocon customer care (011 – 39404040) 5-6 times in last month regarding this but i didn’t get the satisfied service till yet.
I have a talk with “Mr. Soudh Vg – 9149123342” of “Vasundhra Videocon Service Centre” regarding the status of my complain. According to him , they should send the engineer with part on last monday but till yet nothing is done.
I had a talk with ASC of Videocon “Mr. Patel – 8140966266” , he gave the assurance of satisfied service. But we didn’t get the result.
I had informed the Dealer of my Television as well but they didn’t take any action.
Below are my Videocon TV details :-
Product Code :- VIDEOCON LED VMR32HH18XAH
Complain No. :- GHA 0704180386
We are facing a lot of trouble by purchasing this Videocon Television.
i will never suggest to buy any product of Videocon to anyone…. This is the worst service from Videocon which I have not expected
Request you to look into this issue.
I do have LED Tv purchased in 2016, Its a smart TV I do have a problem regarding the App so I called up the customer care and fixed an appointment THA1711170507 is the number I got on my sms I had inform the customer care to tell your engineer to call and come which he did not do and landed at my door step while I was away to work. He then calls me saying I am at your house I said sorry I am off to work and I requested him can you please come on Sunday because thats the only day we are at home or on weekdays by 11 am. The engineer Bhagwandas was nice to speak on the phone he than handed over the phone to the other engineer name ANSARI he was very rude to speak saying to me we cant work on Sunday we also need an off I spoke to him saying ok than can you come on Monday around 10.30 am or 11 am in a rude way he says he cant come so early we can come after 12 pm I said for him that only for a small issue I have to wait the whole day at home leaving my work he says that Problem kiska hai aap ka toh aap ko ruk na padega…… This is not the way to speak to the customer….. I just had requested him I did not ordered him
i will never sugget to buy any product of Videocon to anyone…. This is the worst service from Videocon which I have not expected
Request you to look into this matter